Completion executive Work, Jobs in Birmingham, Eng (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Training Executive (Public Sector & AI)
BLUFOCUS SOLUTIONS LTD —Solihull
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Human resources
Quick apply
Lead Investigator - Birmingham
Independent Office for Police Conduct —Birmingham
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
4d
Executive Assistant to Executive Director Finance
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- Travel
- Organisational skills
- Annual leave
1d
Case progression and Client service executive
Atwal Wealth Management —Solihull
- £24,420 - £300,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Executive Assistant to Construction Director
Probuild360 ltd —Aston
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Customer Development Executive
McCurrach Careers —Coventry
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Customer Development Executive
Avidity —Coventry
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Senior Internal Communications and Engagement Manager
High Speed Two (HS2) —Birmingham
- £54,878 - £64,562 a year
- Full-time
- Negotiation
3d
Case Progression Officer/ Client service executive
Atwal Wealth Management —Solihull
- £24,420 - £30,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Legal Marketing Executive
Gilani & Co Solicitors —Birmingham
- £42,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
Quick apply
13d
Digital, Data and Technology, Senior Internal Auditor
Government Internal Audit Agency —Birmingham
- £52,700 - £60,948 a year
- Part-time
- Presentation skills
- IT
- Annual leave
- Employee discount
Trainer - Criminal Investigations
Insolvency Service —Birmingham
- £48,429 a year
- Part-time
- Hybrid work
- Project management
- Education
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Influencer Marketing Executive
Campaign, a Cab studio —Alcester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Social media management
- Project management
- Communication skills
Quick apply
Operations & Transport Administrator
Mudwalls Food Group —Redditch
- £13.50 an hour
- Full-time
- Microsoft Excel
- English
- IT
- Free parking
- Store discount
Quick apply
1d
Sales Executive
Rapid Retail Ltd —Pershore
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
4d
Account Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Microsoft Office
- Administrative experience
Kitchen & Bathroom Showroom Consultant
Executive Edge UK Ltd —Birmingham
- From £26,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Referral programme
Quick apply
Finance Officer
METCloud —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Life insurance
Quick apply
5d

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Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

completion executive jobs in birmingham, eng

Customer Retentions Specialist

Training Executive (Public Sector & AI)

Lead Investigator - Birmingham

Executive Assistant to Executive Director Finance

Case progression and Client service executive

Executive Assistant to Construction Director

Customer Development Executive

Management Trainee - Birmingham

Customer Development Executive

Senior Internal Communications and Engagement Manager

Case Progression Officer/ Client service executive

Legal Marketing Executive

Digital, Data and Technology, Senior Internal Auditor

Trainer - Criminal Investigations

Influencer Marketing Executive

Operations & Transport Administrator

Sales Executive

Account Coordinator

Kitchen & Bathroom Showroom Consultant

Finance Officer

I want to receive the latest job alerts for completion executive in birmingham, eng

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