Night and Day Positions
Full and Part time available - Operation 24/7
Luxury Serviced Apartments
Job Title: Guest Experience Executive
Reports To: Head of Operations
Main Location: Makers Place (travel between sites may be required)
Pay: £16ph – additional £2 night shift allowance
Deliver Exceptional Experiences. Every Guest. Every Stay.
At Your Perfect Stay (YPS), we're redefining luxury serviced apartments.
Combining the service of a five-star hotel with the comfort and flexibility of beautifully designed apartments, we're creating exceptional experiences for every guest who stays with us.
As we continue to grow, we're looking for an enthusiastic, professional and customer-focused Guest Experience Executive to become the face of our business.
This is a fantastic opportunity to be part of an exciting new chapter for Your Perfect Stay. As we prepare to open 120 luxury serviced apartments in Birmingham's vibrant Jewellery Quarter, we're looking for someone who wants to grow with us and help shape the guest experience from day one.
Joining a fast-growing luxury hospitality business, you'll work in a dynamic, fast-paced environment where no two days are the same. You'll play a pivotal role in delivering exceptional guest experiences, ensuring every stay is seamless from the moment a booking is made through to check-out and beyond.
If you're passionate about hospitality, thrive on creating memorable experiences and want to be part of an ambitious business with exciting plans, we'd love to hear from you.
people and thrive in a fast-paced environment, we'd love to hear from you.
About the Role
As a Guest Experience Executive, you'll be responsible for delivering outstanding customer service while coordinating the day-to-day operational activities that ensure our apartments are always guest ready.
Working closely with Housekeeping, Maintenance and our Operations Team, you'll be at the centre of our guest journey—creating memorable experiences, solving problems, managing arrivals and departures and helping maintain the exceptional standards our guests expect.
This is a varied role that combines customer service, operations and administration, making it perfect for someone who enjoys a dynamic environment and takes pride in delivering outstanding hospitality.
What You'll Be Doing
Delivering Exceptional Guest Experiences
You'll be responsible for:
· Providing a warm, friendly and professional welcome to every guest.
· Managing guest arrivals and departures efficiently.
· Meeting and greeting guests and conducting property tours where required.
· Ensuring guests receive all information needed before, during and after their stay.
· Responding promptly to guest enquiries via phone, email and online messaging platforms.
· Creating memorable experiences that exceed guest expectations.
Guest Relations & Problem Solving
You'll:
· Take ownership of guest queries and complaints, resolving issues quickly and professionally.
· Liaise with internal teams to ensure problems are resolved efficiently.
· Follow up with guests to ensure complete satisfaction.
· Identify opportunities to enhance the overall guest experience.
Operations & Coordination
You'll:
· Coordinate closely with Housekeeping and Maintenance to ensure apartments are fully prepared for guest arrivals.
· Monitor apartment readiness and communicate operational priorities.
· Carry out quality inspections where required.
· Report maintenance issues or apartment damage promptly.
· Support smooth day-to-day operations across multiple luxury apartment locations.
Key & Access Management
You'll:
· Manage apartment keys, fobs and access devices.
· Ensure all access arrangements are prepared ahead of guest arrivals.
· Maintain accurate key records and investigate any discrepancies.
· Coordinate access for guests, contractors and internal teams.
Reviews & Reputation
You'll:
· Respond professionally to guest reviews across online platforms.
· Encourage positive guest feedback.
· Monitor guest satisfaction trends and identify opportunities for improvement.
· Help maintain YPS's reputation as a leading luxury serviced apartment operator.
Administration
You'll:
· Process guest payments where required.
· Raise purchase orders and support operational purchasing.
· Assist with reporting and weekly operational meetings.
· Monitor guest amenities and operational stock.
· Support the wider Operations Team with administration and project work.
What We're Looking For
We're looking for someone who genuinely enjoys looking after people and takes pride in delivering exceptional service.
You'll have:
· Previous experience in hospitality, hotels, serviced apartments, customer service or guest relations.
· Outstanding communication and interpersonal skills.
· A passion for delivering exceptional customer experiences.
· Excellent organisational skills and strong attention to detail.
· The ability to multitask and prioritise effectively in a fast-paced environment.
· A proactive approach to problem solving with the confidence to make decisions.
· Experience using Microsoft Office and hospitality or booking systems.
· A flexible approach to working hours and supporting multiple locations when required.
You'll Thrive in This Role If You...
· Love working with people.
· Stay calm under pressure.
· Take ownership and pride in your work.
· Enjoy solving problems.
· Are naturally organised and proactive.
· Have high personal standards and attention to detail.
· Enjoy working as part of a collaborative team.
· Want to develop a long-term career within hospitality.
Why Join YPS?
This is more than a customer service role—it's an opportunity to become part of a business that's growing rapidly and setting new standards within the luxury serviced apartment sector.
At YPS, you'll have the opportunity to make a genuine impact while developing your skills within a supportive and ambitious team.
We offer:
· A fast-paced and exciting working environment where every day is different.
· Career development and progression opportunities as the business continues to grow.
· Ongoing training and professional development.
· A supportive and collaborative team culture.
· The opportunity to work across a portfolio of luxury serviced apartments.
· Competitive salary and employee benefits.
· The chance to be part of one of the UK's most exciting luxury serviced apartment businesses.
Ready to Join Us?
If you're passionate about hospitality, love creating memorable guest experiences and want to be part of an ambitious business that's going places, we'd love to hear from you.
Apply today and help us deliver exceptional stays that guests remember for all the right reasons.
Pay: £16.00 per hour
Work Location: In person
