Lead business Work, Jobs in Birmingham, Eng (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
2d
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
12d
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Team Lead Business Development - Europe
Signode —Birmingham
- Full-time
- Remote
- Sales
- English
- Travel
Quick apply
Head of Business Operations
Avenaco Operations & Consulting Ltd —Birmingham
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
3d
Business Management Lecturer
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Master's degree
- No degree
- AI
- Annual leave
- Employee assistance programme
Quick apply
Business Transformation Manager
Faith International Business Development Ltd —Birmingham
- £3,800 - £5,200 a month
- In-person
- Health & wellbeing programme
Quick apply
3d
Lead Consultant
Adept Care Consultancy —Hinckley
- £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
Quick apply
2d
Head – Business Planning and Performance
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
6d
Partnerships Lead
Cabinet Office —Birmingham
- £57,204 - £63,953 a year
- Part-time
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
PMO Lead
National Gas —Warwick
- £49,855 - £63,000 a year
- Overtime
- Hybrid work
- Analysis skills
- Employee assistance programme
6d
Business Development Lead
GEM —Warwick
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
5d
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- ERP systems
- No degree
- IT
Curriculum Lead
Sandwell College —Birmingham
- £48,163 - £51,106 a year
- Full-time
- Education
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1d
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Business Readiness Coordinator
Compass Group —Birmingham
- £50,000 a year
- Hospitality
- Microsoft Excel
- Microsoft Office
1d

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Birmingham

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
2 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Birmingham, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

lead business jobs in birmingham, eng

Complaints Experience & Journey Lead

Director of Business Transformation

Business Analyst

People Operations Lead

Team Lead Business Development - Europe

Head of Business Operations

Business Management Lecturer

Business Transformation Manager

Lead Consultant

Head – Business Planning and Performance

Partnerships Lead

Sales Assistant - UNIQLO Bullring

PMO Lead

Business Development Lead

Director of Customer Operations

Business Analyst

Curriculum Lead

Intelligence Analyst

Change Lead - Oldbury

Business Readiness Coordinator

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