Senior project specialist Work, Jobs in Birmingham, Eng (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Microsoft Office
- Agile
- Annual leave
- Employee discount
2d
Digital Transformation Manager | 6-Month Fixed-Term Contract
CH&CO —Birmingham
- £65,000 - £75,000 a year
- Hybrid work
- Presentation skills
- Travel
- POS
- Employee assistance programme
- Employee discount
Talent Acquisition Specialist
Baily Garner —Birmingham
- £30,000 - £46,000 a year
- Full-time
- Hybrid work
- Databases
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Quick apply
Band 5 Communications Officer
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Social media management
- AI
13d
User Researcher
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
13d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply
Graduate Operations Coordinator
CJ Recruitment —Beoley
- £28,000 - £35,000 a year
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
4d
Document Controller
National Grid —Warwick
- £40,706.00 - £44,297.50 a year
- Hybrid work
- Microsoft Powerpoint
- SharePoint
- Communication skills
9d
Senior Accessibility Specialist
Department for Science, Innovation & Technology —Birmingham
- £56,850 - £63,980 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
6d
Financial Crime Transformation Lead- 12 Month Contract/ Secondment)
Barclays —Birmingham
- Continuous improvement
- Mentoring
- Communication skills
Regional Operations Manager
Smith Services Ltd —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Travel
Quick apply
5d
Senior Manager – Complex Transaction Support
National Housing Bank —Birmingham
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Commercial Graduate Scheme – Technical Sales & Business Development
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Business development
- No degree
- Business
- Annual leave
Senior Project Manager
OneAdvanced —Birmingham
- Hybrid work
- Azure
- PMP
- Travel
- Employee assistance programme
- Bereavement leave
Support Worker
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- CRM software
IT Digitalisation Project Leader (Interim)
Obex Protection Ltd —Worcester
- From £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Software development
- Free parking
- Profit sharing
Quick apply
Regulation Functional Team Leader
Department for Business and Trade —Birmingham
- £72,970 - £80,538 a year
- Part-time
- Management
- Presentation skills
International Recruitment Operations Manager
University of Worcester —Worcester
- £31,236 - £37,694 a year
- Full-time
- Databases
- University
- Continuous improvement
- Employee assistance programme

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senior project specialist jobs near birmingham, eng

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

senior project specialist jobs in birmingham, eng

Customer Onboarding & Transition Specialist

Case Worker 20 Hours per Week

Project Manager

Digital Transformation Manager | 6-Month Fixed-Term Contract

Talent Acquisition Specialist

Band 5 Communications Officer

User Researcher

National Contract Manager

Graduate Operations Coordinator

Document Controller

Senior Accessibility Specialist

Financial Crime Transformation Lead- 12 Month Contract/ Secondment)

Regional Operations Manager

Senior Manager – Complex Transaction Support

Commercial Graduate Scheme – Technical Sales & Business Development

Senior Project Manager

Support Worker

IT Digitalisation Project Leader (Interim)

Regulation Functional Team Leader

International Recruitment Operations Manager

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