User experience manager Work, Jobs in Birmingham, Eng (with Salaries)

CRM Manager
Steer —Birmingham
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
11d
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
9d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
14d
Digital Transformation Manager
ApexNova Technologies —Birmingham
- £69,600 - £93,600 a year
- Full-time
- Analysis skills
- Project management
- Agile
- Employee stock purchase plan
Quick apply
3d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
CDD Operations Manager - Onboarding
Worldpay (UK) Limited —Birmingham
- Rotating shift
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Leadership
Quick apply
Associate Product Manager
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
9d
Gaming Community Operations Manager
GameX Digital Entertainment Ltd —Birmingham
- £64,000 a year
- Full-time
- Marketing
- Social media management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
7d
Senior Product Manager
Methods Business and Digital Technology —Birmingham
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Product management
- IT
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
Operations Manager
ASDA —Birmingham
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Business Systems Advisor I NEC - Maternity Cover
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
Digital Training & Delivery Manager
Compass Group UK —Birmingham
- £50,000 a year
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
4d
Marketing Manager
MOOT —Stafford
- £50,000 - £60,000 a month
- Remote
Contract - Business Change Manager
Deloitte —Birmingham
- Remote
- Agile
- Communication skills
Assistant Team Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee assistance programme
9d
MHST Team Manager (23328)
Barnardo's —Solihull
- £44,635.47 - £51,076.25 a year
- Full-time
- Hybrid work
- Childcare
- Working with children
- Care plans
- Annual leave
- Employee assistance programme
9d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
2d

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CRM Manager

Steer -
Birmingham

Quick apply

Job details

Full-time
£45,000 - £70,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Power BI
Salesforce
Data management
Organisational skills
HubSpot
Communication skills

Full job description

About the Role

We are looking for a proactive and commercially minded CRM professional to help maximise the value of our client relationship management platform across a growing international professional services business operating in the UK, North and Latin America, Europe and India.

This role exists to help strengthen commercial performance, client intelligence and pipeline visibility through effective CRM adoption, optimisation and insight.

The role combines hands-on CRM administration with broader responsibility for improving data quality, reporting, user adoption and commercial decision-making. The successful candidate will work closely with operational, commercial and leadership teams to ensure the CRM supports business development, client management, opportunity tracking, forecasting and strategic growth.

Success in this role will require someone who can confidently influence behaviours across a busy, commercially focused business, helping teams embed stronger CRM habits and more consistent ways of working.

The business uses Insightly CRM; however, previous experience with Insightly specifically is not required. We welcome candidates with experience using other CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.

Key Responsibilities

CRM Administration & Support

Manage day-to-day administration of the CRM platform
Maintain user access, permissions, fields, layouts, and workflows
Support users with CRM queries, troubleshooting, and training
Coordinate data imports, exports, and cleansing activities
Monitor and improve data quality, consistency, and governance

Reporting & Commercial Insight

Develop and maintain dashboards and reports for leadership teams
Support pipeline management, forecasting, and business development reporting
Produce CRM analytics and insights to support decision-making
Help improve visibility of client relationships, opportunities, and sector activity

Process Improvement

Work with teams across the business to improve CRM processes and usage
Support rollout of new functionality, integrations, and enhancements
Document CRM processes, guidance, and best practice

Adoption & behavioural change

Drive CRM adoption and consistent ways of working across teams and regions
Deliver practical training, guidance and coaching to users
Work with senior stakeholders to embed stronger CRM behaviours and better quality data capture

Stakeholder Management

Work closely with business development, operations, finance, and leadership teams
Act as a key point of contact between users, management, and external CRM partners/vendors

Requirements

Skills & Experience

Essential

Experience administering or managing a CRM platform
Strong understanding of CRM processes and data management
Experience producing reports and dashboards
Strong organisational and communication skills
Ability to work with both technical and non-technical stakeholders
Proactive, solutions-focused approach

Desirable

Experience within a professional services or consultancy environment
Experience supporting CRM adoption or change initiatives
Knowledge of workflow automation and integrations
Familiarity with Power BI or similar reporting tools

Systems Experience

Experience with any major CRM platform is welcomed, including:

Insightly
Salesforce
Microsoft Dynamics 365
HubSpot

Previous experience with Insightly is not essential.

Benefits

Why join us

We believe in empowering our people and giving them the opportunities to shine. As an employee-owned company means that our team are dedicated and passionate about what they do, and that’s the reason why we are at the forefront of our industry.

Steer has 5 offices in the UK: London, Leeds, Hemel Hempstead, Manchester and Birmingham.

Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.

We offer a competitive benefits package including:

Private medical insurance and health screening
Life assurance and group income protection
Company pension scheme
EAP and mental health first aiders
25 days annual leave and ability to buy and sell annual leave days,
Season Ticket Loan/ Cycle to Work,
Group Share Incentive Plan,
Up to 5 days for volunteering activities,
Free Mortgage Advice Service
Discretionary bonus scheme based on annual compensation (dependent upon individual and company performance).
Learning and Development plan

Compensation

Steer is committed to ensuring that all its employees are compensated a fair, liveable wage. All initial compensation, regardless of location, may be subject to change as skills, abilities, internal equity and geographic location are taken into account.

In addition to base salary, all employees will be eligible for an annual discretionary performance bonus. Please review the benefits section for more information on total reward.

Steer reserves the right to ultimately pay more or less than the posted range and offer additional compensation.

Work Environment

All Steer employees seeking a full-time opportunity are encouraged to spend 60% of their time either in the office or on-site with clients. An employee’s typical work week consists of 37.5 hours (Hours, expectations, and exemption status will be adjusted for any applicant seeking a part-time opportunity.)

We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.

Part-time and flexible working applications will be considered.

Ready to apply? Just complete our brief online application form and attach your CV and covering letter.

Quick apply

Refine Your Search

user experience manager jobs in birmingham, eng

CRM Manager

Service Desk Analyst

Product Manager

International Customer Service Manager

Digital Transformation Manager

Service Delivery Manager

Patient Access Manager

CDD Operations Manager - Onboarding

Associate Product Manager

Gaming Community Operations Manager

Senior Product Manager

Service Delivery Manager

Operations Manager

Business Systems Advisor I NEC - Maternity Cover

Digital Training & Delivery Manager

Marketing Manager

Contract - Business Change Manager

Assistant Team Manager

MHST Team Manager (23328)

Modern Workplace - Digital Experience Lead

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