Owner/manager Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Training Manager
Lodge Security Ltd —Redditch
- £45,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Performance & Culture Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
8d
HubSpot Manager
Focus Group —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
5d
Scrum Master (3 months contract)
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Travel
Quick apply
Senior Expansion Manager UK
Fastned —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Test Manager
BAM UK & Ireland —Solihull
- Communication skills
12d
General Manager
Queensway Inns —Stourbridge
- From £43,000 a year
- Full-time
- Sales
- Customer service
- Hotel
Quick apply
5d
Assitant Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Business development
- Organisational skills
- In-person
- Employee discount
Quick apply
Product Owner
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Employee discount
Research and Development Project Manager
Siemens Energy —Warwick
- Full-time
- Remote
- PMP
- Engineering
- English
- Profit sharing
Manager - Hotel Technology
Aimbridge Hospitality EMEA —Birmingham
- £69,000 a year
- Full-time
- Remote
- Hospitality
- Hotel
Quick apply
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Quality & Compliance Manager
Right at Home UK —Birmingham
- £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Maintenance and Service Sales Consultant (New Business)
Electro Automation UK (Group) Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
Quick apply
1d
Facilities Manager
JLL —Birmingham
- Part-time
- Computer skills
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
Product Owner
National Grid —Warwick
- £55,000 - £65,000 a year
- Hybrid work
- Agile
- Leadership
- Communication skills
13d

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Head of Corporate Operations

Focus Group -
Birmingham

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

owner/manager jobs in birmingham, wmd

Head of Corporate Operations

Training Manager

Performance & Culture Manager

HubSpot Manager

Scrum Master (Team Leader) - SaaS

Scrum Master (3 months contract)

Senior Expansion Manager UK

eCommerce Project Manager

Test Manager

General Manager

Assitant Manager

Product Owner

Research and Development Project Manager

Manager - Hotel Technology

Infrastructure and Operations Senior Manager

Quality & Compliance Manager

Maintenance and Service Sales Consultant (New Business)

Facilities Manager

Modern Workplace - Digital Experience Lead

Product Owner

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