Service desk support Work, Jobs in Birtley, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
13d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
7d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Communication skills
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
Jellyfish Energy —Newcastle upon Tyne
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
- Free parking
Quick apply
Collection and Delivery Driver - 3.5 Tonne
DPD Group UK —Durham
- £13 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
14d
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
3d
IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Communication skills
VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Support Services Administrator
Wave Utilities —Durham
- From £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
- Free parking
- Employee assistance programme
Quick apply
6d
Cleaning Operative
ABM —Wallsend
- £13.50 an hour
- Full-time
7d
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
14d

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Cloud infrastructure
Driving Licence
Stakeholder liaison
Mentoring junior staff
Ticket management
Microsoft Exchange
Network infrastructure
Firewall
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Customer support
Professional development mentoring
Customer interaction
Training & development
Remote diagnostics

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

service desk support jobs in birtley, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Operational Support Officer

Service Desk Consultant - 2nd Line (Infrastructure)

Help Desk Technical Support

Customer Service Front Office

Service Desk Engineer

Service Desk Apprenticeship (September 2026)

Senior Service Desk Consultant - 3rd Line

Receptionist

Collection and Delivery Driver - 3.5 Tonne

IT Support Technician (6 month FTC)

IT Support Technician (6 month FTC)

Service Desk Apprenticeship (September 2026)

VoIP & Data Cabling Telecoms Enginer

Support Services Administrator

Cleaning Operative

Receptionist

Experienced Sage Support Consultant

IT Service Desk Manager

Business Services Administrator

I want to receive the latest job alerts for service desk support in birtley, twr

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