Housing officer Work, Jobs in Bishopstoke, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Housing & Homelessness Officer
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Communication skills
- Annual leave
8d
Assistant Homeowner Services Officer
Build Recruitment —Eastleigh
- £26,000 - £26,900 a year
- Full-time
- CRM software
- Computer literacy
- Communication skills
Repairs Administration Officer
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Communication skills
6d
Tenancy Sustainment Housing Officer
Test Valley Borough Council —Andover
- £29,334.12 - £31,937.16 a year
- Temporary
- In-person
- Negotiation
Quick apply
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
13d
Repairs Support Officer
Abri —Eastleigh
- Up to £29,386.26 a year
- Full-time
- Communication skills
6d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time
Greystar —Southampton
- Full-time
Exams Administrator
Nacro —Southampton
- £10,687 a year
- Call to connect
- Microsoft Office
- Administrative experience
- IT
13d
FOI Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
3d
Maintenance Inspector
New Forest District Council —Lyndhurst
- £35,646 - £39,469 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
4d
Private Accommodation Sustainment Officer
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Full-time
- Microsoft Word
- Conflict management
- Communication skills
1d
Senior Case Worker
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Temporary
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5h
Quality Assurance Officer
A2Dominion Group —Winchester
- £32,214 - £33,909 a year
- Data analysis skills
- Organisational skills
- Employee discount
12d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Homeless Prevention Officer
Civic Recruitment Limited —Basingstoke
- £25.71 an hour
- Full-time
- Negotiation
Quick apply
Procurement Officer
Isle of Wight Council —Newport
- £37,955 - £40,787 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Senior Energy Officer
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership

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housing officer jobs near bishopstoke, ham

Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

housing officer jobs in bishopstoke, ham

Complaints Officer

Housing & Homelessness Officer

Assistant Homeowner Services Officer

Repairs Administration Officer

Tenancy Sustainment Housing Officer

Operations Manager

Repairs Support Officer

Resident Liaison Officer - Social Housing

Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time

Exams Administrator

FOI Officer

Maintenance Inspector

Private Accommodation Sustainment Officer

Senior Case Worker

Quality Assurance Officer

Resident Liaison Officer - Social Housing

Deputy Chief People Officer

Homeless Prevention Officer

Procurement Officer

Senior Energy Officer

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