Performance improvement specialist Work, Jobs in Blackfield, Ham (with Salaries)

Principal Specialist - Performance, Insight & Improvement
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Employee assistance programme
- Employee discount
10d
FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
10d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
8d
Assistant Procurement Specialist
Wessex NHS Procurement Limited —Southampton
- £32,073 - £39,043 a year
- Full-time
- Annual leave
- Employee discount
Digital Proposition Specialist
Quilter —Southampton
- Full-time
- Hybrid work
- Leadership
- Communication skills
Customer Support Specialist (Customer Support Management)
Boeing —Gosport
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
3d
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Supply Chain Operations Specialist
Remote Medical Inc. —Fareham
- £36,000 a year
- Full-time
Quick apply
Senior Contracts Manager, Construction
Modulek —Verwood
- £72,000 - £80,000 a year
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
- Free parking
- Sick pay
Quick apply
10d
Academy Recruitment Consultant – Trainee Recruitment and Sales
Performance Energy —Fareham
- £19,000 - £25,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Gym membership
Quick apply
Regional Facilities Manager
Praxis Facilities Management —Fareham
- Full-time
- Employee assistance programme
Quick apply
12d
Customer Operations Manager
Royal Mail Group —Sandown
- £45,888 - £50,476 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
1d
Deployment Specialist
ICE - Industrial Cleaning Equipment —Portsmouth
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
Supply Chain Specialist
KBS Maritime Ltd —Portsmouth
- £34,000 - £38,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
8d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Senior Reputation Analyst
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Data analysis skills
- Analysis skills
- University
Data Centre Project Coordinator
Kingspan Water and Energy —Havant
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Engineering
- Employee discount
- Referral programme
Quick apply
1d
Insights Specialist (Maternity Cover)
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
8d

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Principal Specialist - Performance, Insight & Improvement

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Full-time
£52,413 - £58,865 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Continuous improvement cycles oversight
Root cause analysis

Full job description

Organisation

Southampton City Council

Service Area

Housing

Job Location

Civic Centre, Southampton, SO14 7LY

Contract Length

Permanent

Work Hours

Full time - 37 Hours per week

Salary

£52,413 - £58,865 per annum

Closing Date

26/08/2026

Job Reference

17031

Documents

Job Description

Southampton City Council Housing is embedding a new operating model designed to strengthen accountability, improve decision-making and put customer insight, performance and continuous improvement at the heart of how services are planned, managed and improved.

We are looking for an experienced and curious professional to lead the development and embedding of Housing’s Performance Framework and Customer Insight Model. This is not a traditional performance reporting role. The successful candidate will help Housing understand what matters, how services are performing, what residents are experiencing and where learning needs to translate into action.

Working across Housing, you will create practical frameworks, standards and methods that help leaders, managers and teams use evidence well. You will connect performance information, customer insight, complaints learning, TSMs, case studies, service data and assurance evidence so that Housing can make better decisions, focus on the right priorities and demonstrate improvement.

You will support a culture where performance conversations start with purpose and customer outcomes, not just targets. You will help managers use evidence to understand root causes, identify risks, spot unintended consequences and build meaningful service improvement activity through routines such as service reviews and Quarterly Action Plans.

The role will suit someone who enjoys turning complex evidence into clear choices, building practical frameworks, working with senior leaders, and helping large organisations learn and improve. You may have experience in performance management, customer insight, service improvement, business intelligence, organisational learning, housing, local government, regulation or another complex customer-facing environment.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Apply Now

Refine Your Search

performance improvement specialist jobs in blackfield, ham

Principal Specialist - Performance, Insight & Improvement

FM Contract Co-Ordinator

Mission Operations Specialist - UK

Executive Complaints Team Lead

Assistant Procurement Specialist

Digital Proposition Specialist

Customer Support Specialist (Customer Support Management)

Team Leader - Customer-Centric Ways of Working and Collaboration

Supply Chain Operations Specialist

Senior Contracts Manager, Construction

Academy Recruitment Consultant – Trainee Recruitment and Sales

Regional Facilities Manager

Customer Operations Manager

Deployment Specialist

Supply Chain Specialist

Customer Service Team Manager

Senior Reputation Analyst

Data Centre Project Coordinator

Insights Specialist (Maternity Cover)

Resolution Team Lead

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