Patient experience manager Work, Jobs in Blackheath, Gtl (with Salaries)

Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
10d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
13d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply
Embassy Liaison Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Communication skills
3d
Senior Scientific Engagement & Program Manager
Novartis —London
- £53,532.50 - £99,417.50 a year
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
Education Coordinator Research (0.6 FTE)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
Supported Internship Senior Job Coach
Generate Opportunities —London
- £29,561 a year
- Full-time
- Social media management
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
eClinical Coordinator (London)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Video Content Creator & Social Content Manager
Focus Clinic —London
- £200 - £250 a day
- Part-time
- Social media management
- Bachelor's degree
- Organisational skills
- Flexitime
- Employee discount
Quick apply
13d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Project Manager
Government Actuary's Department —London
- £53,539 - £65,335 a year
- Part-time
- PMP
- Presentation skills
- Annual leave
- Employee assistance programme
Innovation Expert - Medical - £81,000-£117,800 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Canary Wharf
- £81,000 - £117,800 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
SEN Job Coach
Generate Opportunities —London
- £24,545 a year
- Monday to Friday
- English
- Microsoft Office
- Mentoring
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Senior Key Account Manager
Montu UK —London
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Medical Assessor - £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Sick pay
14d
University Manager
Anthony Nolan —London
- £40,479 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
4d
Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
14d

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Rehab Services Lead

Cleveland Clinic London -
London

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Private dental insurance
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Quality assurance

Full job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive

Hours: 37.5 hours a week

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Full time, Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Neuro Rehabilitation Pathway Lead to join our team.

We are looking for a confident and collaborative operational leader to support the delivery and ongoing development of rehabilitation services across Cleveland Clinic London’s Neurosciences Institute and wider rehabilitation pathways. This is a non-clinical leadership role focused on coordinating, optimising and overseeing the rehabilitation service pathway, with a strong emphasis on patient flow, timely admissions, pathway performance and service efficiency.

Acting as a central point of coordination, you will work closely with consultants, nursing leadership, therapy teams, operational services and external partners to support complex rehabilitation planning, external referrals and smooth progression through the pathway. You will also liaise with acute services, external hospitals, insurers, case managers, medico-legal teams, commissioners and community rehabilitation providers to support appropriate placement and continuity of care.

Reporting to the Institute Manager, you will contribute to accreditation activity, operational governance, pathway development and strategic growth initiatives, helping us deliver a high-quality, internationally aligned rehabilitation service.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

Our expert Critical Care nursing team is a dynamic group of decision-makers who work collaboratively to make a lasting positive impact on the lives of our patients. Safe patient care is always our goal, and we leverage innovation and technology in order to achieve world class outcomes in our state of the art 29 bed ICU department.

What will your duties include?

Coordinate and oversee rehabilitation pathways across inpatient and outpatient services, supporting timely admissions, patient flow, transfers, discharges and efficient progression through the rehabilitation journey.
Maintain oversight of rehabilitation caseload activity, referral pipelines, waiting lists, bed utilisation and capacity, escalating operational risks where they may impact admissions, discharge planning or pathway performance.
Act as a key operational liaison for rehabilitation services, building effective relationships with internal teams, referring hospitals, insurers, commissioners, case managers, legal representatives and community rehabilitation providers.
Support the coordination of complex rehabilitation cases, including pathway tracking, funding coordination, external referrals, family meetings and escalation of operational barriers affecting patient progression.
Monitor rehabilitation service performance, activity data and key operational metrics, producing reports and identifying opportunities to improve efficiency, patient experience, outcomes and service delivery.
Contribute to accreditation readiness, operational governance, pathway development, audit, quality improvement and strategic growth initiatives aligned with rehabilitation standards and best practice.

What we need from you?

Extensive experience in rehabilitation, neurosciences, complex discharge, pathway coordination or healthcare operational management.
Experience managing complex caseloads, patient flow, rehabilitation pathways, admissions, discharge planning or wider service coordination processes.
Confident working with multidisciplinary teams and external agencies to support effective pathway coordination and continuity of care.
Strong ability to analyse service activity, operational performance data and key metrics to identify risks, trends and opportunities for improvement.
Experience supporting governance, audit, quality improvement or service development initiatives within a healthcare setting.
Experience of accreditation, regulatory or quality assurance processes, or working with insurers, commissioners, case managers or medico-legal stakeholders, would be advantageous.

What We Offer:

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food, retail, and more

INDCCL

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email [email protected].

‎

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Apply Now

Refine Your Search

patient experience manager jobs in blackheath, gtl

Rehab Services Lead

Admissions Administrator

Change Manager

Services Manager

Embassy Liaison Manager

Senior Scientific Engagement & Program Manager

Education Coordinator Research (0.6 FTE)

Regional Business Manager

Supported Internship Senior Job Coach

Estates Manager

eClinical Coordinator (London)

Video Content Creator & Social Content Manager

Resident Liaison Officer

Client Project Manager

Innovation Expert - Medical - £81,000-£117,800 p.a. + benefits

SEN Job Coach

Senior Key Account Manager

Medical Assessor - £75,585 - £84,840 p.a. + benefits

University Manager

Patient Support Executive

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