Regional manager Work, Jobs in Blackwater, Ham (with Salaries)

Service Improvement Manager - Property Management
LRG —Camberley
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
Team Leader _ Property Management
Chancellors —Camberley
- £34,000 a year
- Hybrid work
- Team management
- Mentoring
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
10d
Regional HR Business Partner - South
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Human resources
- Employee assistance programme
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Regional Manager - Care Homes
FIND. —Alton
- £75,000 - £80,000 a year
- Full-time
- Team management
- Geriatrics
Quick apply
Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Deputy Team Leader
Chancellors —Camberley
- £33,500 a year
- Team management
- Mentoring
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Progression Manager
LRG —Camberley
- Continuous improvement
- Organisational skills
- Training & development
Quick apply
Director, Global Service Delivery (f/m/d) - EMEA Based
Siemens —Farnborough
- £100,300 - £205,900 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
9d
Care Home Manager
Anchor —Yateley
- £49,500 a year
- Communication skills
13d
Nursing Home Manager - Elderly
FIND. —Farnborough
- £85,000 a year
- Full-time
- Nursing home
Quick apply
Regional HR Business Partner - North
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Resort
- Employee assistance programme
Manager, Implementation Services
Loftware —Reading
- £85,000 - £110,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
Quick apply
2d
Nursery Regional Operations Manager
Storal —Basingstoke
- Up to £60,000 a year
- Monday to Friday
- Mentoring
- Budgeting
- Training & development
- Employee discount
- Sick pay
Quick apply
Regional Operations Manager
Evri —Weybridge
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
11d
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Continuous improvement
- Recruiting
- Organisational skills
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
13d
Senior Brand Manager – DEWALT Tools & Solutions
Stanley Black & Decker —Maidenhead
- Full-time
- Remote
- Travel
- Employee discount
Area Manager
Designer Contracts —Reading
- £50,000 - £60,000 a year
- Full-time
- Sales
- Team management
- Leadership

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Service Improvement Manager - Property Management

LRG -
Camberley

Quick apply

Job details

Fixed term contract

Benefits

Company pension

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Data analysis skills
Analysis skills
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Residential lettings
Management reporting
Customer interaction
Communication skills
Internal quality assurance
Property management
Stakeholder management

Full job description

Job Title: Service Improvement Manager

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

Contract Length: 6-9 Month Fixed Term Contract

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

We are looking for a Service Improvement Manager to join our Property Management team on a maternity cover basis. This role will be responsible for reviewing and enhancing service delivery across the Property Management function, with a strong focus on quality assurance, customer experience and continuous improvement. Working with senior stakeholders and directors the role will use customer insight, performance data and operational reviews to identify opportunities, drive improvements and support a consistent, high-quality service for both landlords and tenants.

Key Responsibilities:

Quality Assurance & Service Improvement

Conduct regular quality audits of Fixflo usage across Property Management teams, identifying opportunities to improve system adoption, workflows, compliance and overall efficiency.
Review customer journeys from both landlord and tenant perspectives, from initial contact through to resolution, identifying opportunities to improve communication, processes and service delivery.
Develop and maintain quality assurance frameworks to ensure service standards are consistently achieved.
Lead service reviews to identify improvement opportunities, reduce avoidable errors, improve processes and embed best practice.
Analyse operational processes and systems to identify opportunities for automation, efficiency improvements and enhanced customer outcomes.

Customer Experience

Drive initiatives that improve the landlord and tenant journey, ensuring communication is timely, transparent, professional and customer-focused.
Analyse customer feedback from tenants and landlords to identify trends, recurring themes and opportunities for improvement.
Review call quality and customer interactions to assess communication skills, and resolution effectiveness.
Champion a customer-first culture across Property Management teams, promoting accountability, ownership and continuous improvement.
Identify key customer pain points and work collaboratively with teams to implement practical solutions.

Stakeholder Engagement & Collaboration

Work closely with Regional Directors to align service delivery with customer expectations and business objectives.
Communicate performance insights, customer experience trends and recommendations to key stakeholders.
Support wider service improvement projects and change initiatives across the Property Management function.

Reporting & Strategic Support

Produce regular performance reporting, including SLA performance, response and resolution times, quality outcomes and customer satisfaction measures.
Provide insight and recommendations to senior stakeholders to support decision making and continuous improvement.
Identify opportunities to improve processes and technology solutions, including Fixflo, to enhance efficiency and customer experience.
Monitor performance data to identify risks, opportunities and areas requiring additional focus.

What are we looking for:

Proven experience within residential lettings, property management, customer experience, quality assurance or service improvement.
Strong understanding of property management processes and customer journeys.
Experience auditing performance, identifying trends and delivering meaningful improvements.
Strong analytical skills with the ability to interpret data and translate insight into action.
Excellent organisational skills with the ability to manage multiple priorities and projects.
Confident using property management systems such as Reapit, Fixflo or similar platforms.
A proactive approach with strong attention to detail and a passion for improving customer experiences.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive salary package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

regional manager jobs in blackwater, ham

Service Improvement Manager - Property Management

Team Leader _ Property Management

Service Desk Manager

Regional HR Business Partner - South

Regional Service Charge Manager

Regional Manager - Care Homes

Customer Care Associate

Deputy Team Leader

Sales Progression Manager

Director, Global Service Delivery (f/m/d) - EMEA Based

Care Home Manager

Nursing Home Manager - Elderly

Regional HR Business Partner - North

Manager, Implementation Services

Nursery Regional Operations Manager

Regional Operations Manager

Client Service Delivery Operations Lead – Risk and Healthcare

Sr Director, Drug Development Lead

Senior Brand Manager – DEWALT Tools & Solutions

Area Manager

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