Project leader Work, Jobs in Blaydon, Twr (with Salaries)

Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Portfolio Manager
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Operations Lead
CHEP —Spennymoor
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Learning Disability Skills Specialist
Journey Enterprises Ltd —Newcastle upon Tyne
- £24,940.09 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- In-person
- Annual leave
- Sick pay
Quick apply
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
Business Development Manager
Swanton Care and Community —Sunderland
- £50,000 - £55,000 a year
- Remote
- CRM software
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
7d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
8d
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Durham
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Interim Chief of Staff
Hargreaves Services PLC —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
11d
Senior Projects Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- Management
- Continuous improvement
- Contracts
- Free parking
- Annual leave
10d
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Customer service
- Retail management
- Employee discount
Quick apply
G7 Project Delivery Roles
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Part-time
- Presentation skills
- Budgeting
- Annual leave
- Sick pay
4d
Director of Strategy and Transformation- The Marine Management Organisation (MMO)
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Part-time
- Presentation skills
- Communication skills
7d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3h
Estates Manager
Bishop Chadwick Catholic Education Trust —Houghton le Spring
- £60,000 a year
- Continuous improvement
- School
13d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
Patient Experience Panel Member Volunteer
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- Part-time
10d
Active Through Football Project Manager
Northumberland County Council —Morpeth
- £31,537 - £34,434 a year
- Management
- Project management
- Travel
- Annual leave
Quick apply
13d

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Zara Newcastle Customer Experience Manager Maternity Cover

INDITEX -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Employee relations
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager Maternity Cover (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.

INDINDITEXSM

Quick apply

Refine Your Search

project leader jobs in blaydon, twr

Zara Newcastle Customer Experience Manager Maternity Cover

Portfolio Manager

Operations Lead

Learning Disability Skills Specialist

Project Manager

General Manager - Lefties Newcastle

Business Development Manager

Oliver Wyman - Team Assistant - Newcastle

Contracts Manager

VacancyTitle: Head of Delivery - Major Projects

Interim Chief of Staff

Senior Projects Manager

Section Manager - Lefties Newcastle

G7 Project Delivery Roles

Director of Strategy and Transformation- The Marine Management Organisation (MMO)

Product Specialist - Theory Test Content

Estates Manager

Technical and Support Officers

Patient Experience Panel Member Volunteer

Active Through Football Project Manager

I want to receive the latest job alerts for project leader in blaydon, twr

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