Head of customer service Work, Jobs in Bourne End, Hrt (with Salaries)

Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
4d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
14h
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
7d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
4d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
12d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
10d
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
5h
Head of CLM
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
Head of Projects
Pinnacle Group —London
- £75,000 a year
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
4d
E-Commerce Manager
Jollyes Pets —Waltham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- IT
- Annual leave
- Work from home
Customer Success Manager
Cube Technology IT Services Ltd —Harrow
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
- Work from home
Quick apply
5d
Sales & New Business Manager
Adapt Ems Ltd —Hitchin
- Up to £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
5d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
13d
Head of Change
Guy's & St Thomas' Foundation —London
- £73,000 - £78,000 a year
- Hybrid work
- PMP
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Cleaning Operative
Ottimo Property Services —Hemel Hempstead
- £6,610 a month
- Monday to Friday
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme

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head of customer service jobs near bourne end, hrt

Head of Campus Experience

Oaklands College -
St Albans

Apply Now

Job details

£50,404 - £55,083 a year
4 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee discount
Gym membership

Qualifications

Management
Operations management
Customer service
Facilities management
Emergency management
Microsoft Office
Information security
Analysis skills
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

An exciting opportunity has arisen at Oaklands for a Head of Campus Experience to provide strategic leadership and operational management of the College’s security/customer experience ambassador and campus safety provision, ensuring a safe, secure and welcoming environment for students, staff and visitors.

The postholder will lead the development and delivery of an integrated, intelligence led security strategy, aligned to safeguarding, Prevent, health & safety, and business continuity requirements. This includes responsibility for risk management, incident response, emergency planning, and continuous service improvement, ensuring the College meets all statutory and regulatory obligations while enhancing the student experience.

Key Responsibilities

Strategic Leadership

Lead and manage the daytime, termtime security and customer experience teams, ensuring effective deployment of staff and resources.
Oversee all security operations, including:

Access control and ID systems
CCTV and surveillance
Incident reporting and investigation

Ensure delivery of a professional, visible and student-centred security/customer experience ambassador presence across all sites
Provide a visible leadership presence through daily meet and greet arrangements at the start and end of each College day, ensuring students, staff and visitors are welcomed, supported and monitored appropriately.

Inclusion, Equality and Student Experience

Work in partnership with Safeguarding teams to ensure security services:

Support student safety and wellbeing
Follow a trauma informed approach
Contribute to incident management, missing learners, and vulnerability response
Act as key lead for physical safeguarding infrastructure and response that is appropriate and inclusive to meet all student needs.
Ensure alignment with:

KCSIE / Prevent Duty
College safeguarding policies

Risk, Compliance and Assurance

Lead on security risk assessments across all campuses, identifying vulnerabilities and mitigation strategies
Ensure compliance with:

Health & Safety legislation
Security and data protection regulations
College policies and procedures
Develop and maintain security policies, protocols, and standard operating procedures

Incident Management & Emergency Planning

Act as a senior lead for major incidents and emergency response, including:
Critical incident command.
Liaison with emergency services.
Develop and test business continuity and emergency plans.
Lead post‑incident reviews and continuous improvement activity.
Develop of weekly report that identifies themes and hot spots and produce intervention strategies. to evidence impact.

Stakeholder Engagement & Partnerships

Build strong relationships with:

Police, local authorities and emergency services
Internal stakeholders (curriculum, safeguarding, estates)
Represent the College in local safety partnerships and intelligence networks

Contracts and Resource Management

Manage budgets, ensuring value for money and service effectiveness
Oversee procurement and performance of external security contractors and SLAs as required.
Develop KPIs to monitor service performance and drive improvement

Digital Data and AI Enabled Practice

Lead development of modern, intelligence-led security systems and processes.
Benchmark against sector best practice and drive innovation.
Introduce new technologies (e.g. digital reporting, integrated systems).

Leadership and People Management

Lead, manage and develop the security team, ensuring:

High professional standards and conduct
Ongoing training and CPD
Strong performance management culture

Promote a customer-focused, inclusive and supportive culture.
Develop and implement a college wide student behaviour strategy.

Is This You

Essential Qualifications

Educated to degree level or equivalent professional experience in a relevant field (e.g. security management, public services, facilities, risk management).
Evidence of continuous professional development (CPD) in security, safety, or leadership.
Recognised security, risk management or health & safety qualification (e.g. NEBOSH, IOSH, security management certification) or willingness to work towards.

Skills and Abilities

Ability to think strategically and translate vision into operational delivery.
Strong analytical skills to assess complex risks and develop proportionate responses.
Ability to align security strategy with organisational priorities and student experience.
Excellent written and verbal communication skills.
Ability to communicate effectively with:

Senior leaders and governors
Staff and students
External agencies

Strong influencing and negotiation skills, with the ability to challenge constructively.
Strong organisational skills with the ability to prioritise competing demands.
Ability to make sound decisions under pressure, including in emergency situations.
High level of attention to detail and commitment to compliance and standards.
Ability to build effective relationships across departments (particularly safeguarding, estates, student services).
Experience of working collaboratively with external stakeholders and partner agencies.

Experience

Significant experience in a senior security or safety leadership role, ideally across a multi-site or complex organisation.
Proven track record of leading and managing operational security services, including 24/7 environments.
Experience of developing and implementing security strategies, policies and procedures.
Demonstrable experience of risk assessment, threat analysis and mitigation planning.
Experience managing staff teams, contractors and outsourced service provision
Proven experience of budget management and financial accountability
Experience of working with external partners such as:

Police
Emergency services
Local authorities
Experience of managing and responding to critical incidents and emergencies

Knowledge Specific to Role

Strong understanding of:

Security operations and systems (CCTV, access control, alarms, incident reporting)
Risk management principles and security frameworks
Working knowledge of relevant legislation and regulatory requirements, including:

Health and Safety legislation
Data protection and information security principles

Understanding of emergency planning, crisis management and business continuity
Knowledge of safeguarding principles, with an understanding of the role of security in protecting vulnerable individuals
Awareness of Prevent Duty and associated responsibilities
Understanding of customer service standards within public-facing environments

Personal Attributes

Professional, credible and resilient manager with a calm and authoritative presence
Strong commitment to safeguarding, equality, diversity and inclusion
Commitment to delivering a safe, welcoming and inclusive campus environment
High level of integrity, discretion and confidentiality
Proactive, solution-focused and committed to continuous improvement
Flexible and responsive, with the ability to operate effectively in dynamic environments

Desirable Criteria:

Knowledge of the FE sector regulatory landscape, including Ofsted expectations relating to behaviour, safety and safeguarding.
Understanding of estates and facilities management integration.
Knowledge of current and emerging security technologies and digital systems.

Why Oaklands?

At Oaklands, you’ll join a forward-thinking college that genuinely invests in its people. We offer:

Local Government Pension Scheme with excellent employer contributions
Generous annual leave entitlement
Discount on UNO bus scheme
Continuous Professional Development (CPD) – including free adult learning courses
Long Service Awards
Free onsite gym and discounted wellness treatments
Cycle to Work Scheme and discounted travel
Staff development days and annual awards celebrating your success
Free access to Microsoft Office software for personal use
Discounted entry to Oaklands events – from our Foodies Festival to Lambing Weekend and Oaklands Zoo

Most importantly, you’ll have the chance to make your mark — driving innovation, building a powerful brand, and creating a first-class student experience that defines the Oaklands journey.

Oaklands is proud to be a Disability Confident Employer. We welcome applicants from all backgrounds and are committed to safeguarding and promoting the welfare of young people and vulnerable adults.

Click Here to find out more about Oaklands College!

Apply Now

Refine Your Search

head of customer service jobs in bourne end, hrt

Head of Campus Experience

Head of Transport

Head of Fleet

Head of Operations (National)

Head of Customer Operations

Head of Customer Value

Head of Customer Experience

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Head of Accounts Payable

Head of Insights

Head of Governance & Customer Disruption

Head of Affordable Housing

Head of CLM

Head of Projects

E-Commerce Manager

Customer Success Manager

Sales & New Business Manager

Head of Customer Support

Head of Change

Cleaning Operative

I want to receive the latest job alerts for head of customer service in bourne end, hrt

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