Department manager Work, Jobs in Bray, Brk (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Facilities Manager
Residence Inn & Moxy Slough —Slough
- Full-time
- English
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
6d
Quality Assurance Administrator
Berkeley Group —Maidenhead
- Administrative experience
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Librarian
Sodexo —Ashford
- From £35,576.06 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Practice Operations Manager
Farnham Road Practice —Slough
- £60,000 - £65,000 a year
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
7d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
DEPARTMENT MANAGER - CAMBERLEY
H&M —Camberley
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
F&B Team Leader
Residence Inn & Moxy Slough —Slough
- Full-time
- Bar
- Computer literacy
- English
- Paid training
Quick apply
6d
Housekeeping Manager
Stoke Park Ltd —Slough
- Up to £50,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Sick pay
Quick apply
12d
Deputy Manager
Choice Care Group —Maidenhead
- £14.46 an hour
- Full-time
- Supervising experience
- Care plans
- Employee assistance programme
- Life insurance
9d
Business Support Co-ordinator
PRS Office Furniture Ltd —Leighton Buzzard
- £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Facilities Manager
Vertiq Hospitality Partners —Slough
- English
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
5d
Workflow Co-ordinator ( Operations)
GRM ENERGY LTD —Watford
- From £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
7d
AR Analyst
JACOBS DOUWE EGBERTS —Maidenhead
- Full-time
- Communication skills
Quick apply
9d
Regional Sales Manager
Avnet —Maidenhead
- Full-time
- Hybrid work
- Travel
- Budgeting
- Communication skills
- Free parking
13d
Business Administration Manager
Signature Senior Lifestyle —Ascot
- £34,650 - £42,350 a year
- Remote
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Gardener
Cliveden House —Maidenhead
- £29,501 a year
- Full-time
- Hotel
- School
- Annual leave
- Employee assistance programme
Quick apply
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
12d

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department manager jobs near bray, brk

Customer Service Host - T2

ABM -
London Heathrow Airport

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Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

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Refine Your Search

department manager jobs in bray, brk

Customer Service Host - T2

Senior Account Manager

Facilities Manager

Quality Assurance Administrator

Customer Service Host

Librarian

Practice Operations Manager

Customer Service Host - T3

DEPARTMENT MANAGER - CAMBERLEY

F&B Team Leader

Housekeeping Manager

Deputy Manager

Business Support Co-ordinator

Facilities Manager

Workflow Co-ordinator ( Operations)

AR Analyst

Regional Sales Manager

Business Administration Manager

Gardener

Student Conduct Officer (Medicine)

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