Remote / contract Work, Jobs in Brighton, Eng (with Salaries)

Customer Service Consultant | Night & Day Shift | Perm | Hybrid
Teladoc Health UK —Brighton
- £27,500 a year
- 8 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
8h
Junior AI Engineer - Remote / Contract
Attercop —Brighton
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Legitimate Relationship Auditor
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
5d
IT Support Jr. / Service Desk Analyst Jr.
Kronia —Brighton
- £25,000 - £35,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
Quick apply
AI Engineer - Remote / Contract
Attercop —Withdean
- Remote
- Azure
- Master's degree
- Machine learning
Quick apply
Manual Mobile QA Tester
Nyne Infotech —Burgess Hill
- £150 - £175 a day
- Temporary
- Hybrid work
- In-person
- AI
- Communication skills
- Relocation assistance
- Referral programme
Quick apply
Communications Officer
Balfour Beatty —Brighton
- Hybrid work
- Social media management
- In-person
- Communication skills
- Annual leave
19h
Customer Delivery Driver
ASDA —Brighton
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7d
BUCS Coordinator
University of Sussex Students' Union —Falmer
- Part-time
- Hybrid work
- University
- Annual leave
- Work from home
Quick apply
9d
Courses Office Administrator
WSCC —Horsham
- £26,403 - £26,824 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Databases
- Annual leave
- Employee discount
9d
CCTV Operator (Part-Time)
One Parking Solution Ltd —Worthing
- From £12.72 an hour
- Overtime
- Customer service
- In-person
- Leadership
- Annual leave
Quick apply
1d
Sales Development Representative – Educational Travel
Projects Abroad —Brighton
- £22,380 a year
- Part-time
- Hybrid work
- Google Suite
- Phone etiquette
Customer Service Field Representative
Resolvecall —Crawley
- £26,689.78 - £37,765.78 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14h
Payroll & HR Administrator
Michelmersh Brick Holdings PLC —Haywards Heath
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- No experience needed
- Work from home
- Employee assistance programme
Quick apply
1d
Technical Specialist -Regional Customer Support Centre (Molecular Diagnostics)
Roche —Burgess Hill
- Full-time
- CRM software
- English
- Product management
13d
Streetlighting Night Scout
Balfour Beatty —Lewes
- Night shift
- Hybrid work
- Communication skills
- Time management
- Annual leave
Behaviour Engagement Officer
Cats Protection —Haywards Heath
- Up to £44,289.75 a year
- Weekend availability
- Public speaking
- Bachelor's degree
- Travel
- Annual leave
Commercial Manager (GPO's & Tenders)
Elite Fine Foods —Newhaven
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Recruitment Associate
Brewers Decorator Centres —Eastbourne
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Recruiting
- Employee assistance programme
Pharmacy Colleague
ASDA —Brighton
- £13.10 an hour
- Part-time
- Computer skills
- Annual leave
- Employee assistance programme
1d

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Customer Service Consultant | Night & Day Shift | Perm | Hybrid

Teladoc Health UK -
Brighton

Quick apply

Job details

Permanent | Full-time
£27,500 a year
8 hours ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Work from home
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time
Referral programme
Car scheme
Sick pay

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Process improvement
Microsoft Office Suite
Analysis skills
Customer interaction
Patient record updating

Full job description

Position Summary:

We are looking for a passionate Customer Service Consultant who will deliver quality care to a diverse client base, enabling customers to access our range of market leading health and wellbeing services with ease and convenience.

This is a night as well as day-time role, with nights to be worked from home. With several other colleagues already in this role, you'll be welcome to find out exactly from your future peers as to how they cope with their duties and what positive impact this work pattern has on their lives.

In a mixture of fairly-distributed day and night shifts, you’ll support a wide range of customers, helping them easily access our health and wellbeing services and making sure they feel supported at every step.

You’ll handle enquiries across phone, email and web chat, taking ownership of each case from start to finish. Working closely with healthcare professionals and internal teams, you’ll play a key part in making sure customers feel supported, informed and looked after at every stage of their journey.

Become part of the Teladoc Health mission in transforming how people access healthcare, providing a new kind of experience, one with better convenience, outcomes, and value.

Salary: £27,500 per annum
Contract: Full-time, permanent
Hours of work: A 6-week rolling rota made up of a mix of day and night shifts consisting of 8 hours. Days 7am–3pm & 3pm–11pm. Nights: 8-hour shift 11pm–7am. The ratio is approx. 60% nights to 40% days, or 21 nights to 9 days in a 6-week rota.
Place of work: Hybrid of remote work and minimum 2 days in our Brighton office; night shift can be worked from home.

Role and Responsibilities:

Responding to and resolving all in-bound customer queries through multiple communication channels; telephone, email and web-chat.
Updating and maintaining accurate customer records on our database, including uploading scans and medical reports.
Taking responsibility for customer enquiries from start to finish.
Adopting a customer first approach in everything that you do.
Analytical ability in order to identify and improve current processes and procedures.
Opening, capturing and allocating new cases to doctors, mental health professionals and nutritionists.
Outbound calls to our team of healthcare professionals and 3rd party medical facilities such as GP practices and pharmacies.
Coordination and collection of medical records from clinics, hospitals and GP surgeries in the UK.
Coordination and communication with other Teladoc Health global offices when required.
Taking an active role in business-wide projects where appropriate.

The ideal candidate:

Customer Service experience in the UK and/or global health insurance market or employee benefits market, or relevant transferable skills and knowledge from other industries.
Demonstrated track record in helping customers and willingness to go the extra mile to satisfy customer demand.
Demonstrated experience in supporting a diverse client base.
Able to work independently as well as to contribute effectively to the team.
Excellent planning and organisation skills.
Excellent communicator – written and verbal.
Great team player who maintains a positive outlook and believes in sharing skills and knowledge, to ensure success for all.
Total proficiency with Microsoft programmes and ability to adapt to and learn new processes, technology and software packages
Keen eye for detail, punctual, organised and empathetic

Why join Teladoc Health UK?

Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer.
Enjoy flexible hybrid/remote working within a supportive team environment.
Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
Join a growing, innovative organisation at the forefront of virtual healthcare.

Our Employee Benefits include

Private medical insurance after probation
Pension fully funded by Teladoc Health at 8% of qualifying earnings
Life Assurance protection with add-on virtual GP consultations
Employee Assistance Programme (mental health, financial, and legal advice)
25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
One week of study leave per year (pro rata)
Extended sick pay
One paid volunteering day per year
Access to training and development opportunities
Cycle to Work scheme
Electric vehicle salary sacrifice scheme
Employee referral programme
Company laptop and equipment
Free flu vaccinations
Company events
Any other benefits offered by Teladoc Health UK from time to time

About us:

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, mental health support, expert medical opinion, physiotherapy and nutrition consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

Equality and Diversity Statement:

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

Company pension
Health & wellbeing programme
Private medical insurance
Sick pay
Work from home

Application question(s):

What is your motivation for choosing a night & day type of work?

Work Location: Hybrid remote in Brighton BN1 3XE

Quick apply

Refine Your Search

remote / contract jobs in brighton, eng

Customer Service Consultant | Night & Day Shift | Perm | Hybrid

Junior AI Engineer - Remote / Contract

Legitimate Relationship Auditor

IT Support Jr. / Service Desk Analyst Jr.

AI Engineer - Remote / Contract

Manual Mobile QA Tester

Communications Officer

Customer Delivery Driver

BUCS Coordinator

Courses Office Administrator

CCTV Operator (Part-Time)

Sales Development Representative – Educational Travel

Customer Service Field Representative

Payroll & HR Administrator

Technical Specialist -Regional Customer Support Centre (Molecular Diagnostics)

Streetlighting Night Scout

Behaviour Engagement Officer

Commercial Manager (GPO's & Tenders)

Recruitment Associate

Pharmacy Colleague

I want to receive the latest job alerts for remote / contract in brighton, eng

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