Complaints manager Work, Jobs in Bristol, Eng (with Salaries)

Concerns Manager - Complaints and PSOW
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
11d
Communications Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Temporary
- Hybrid work
- English
- Free parking
- Employee discount
Assistant Operations Manager
Unite Students —Bristol
- £34,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
4d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Team Leader - Reablement Service
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
- Flexitime
11d
Information Management Officer
Planning Inspectorate —Bristol
- £37,579 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
12d
Head of Service - Bristol - South Gloucestershire - Full Time - Permanent
HM Prison & Probation Service —Bristol
- £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
8d
Practice Manager
IVC —Bristol
- Up to £40,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee discount
9d
Regional Manager
Bestway Group —Bristol
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Operations Manager- Neighbourhoods
LiveWest —Weston-super-Mare
- £66,400 - £73,800 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Assistant Manager
Five Guys UK —Bristol
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Communications Officer
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Organisational skills
- Free parking
- Employee discount
9d
Business Support Manager
The Agincare Group —Bristol
- Up to £41,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
2d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
11d
Project Manager
Office for National Statistics —Newport
- £41,985 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
3d
RISE Adviser - South West - Primary adviser
Department for Education —Bristol
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
1d
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
AUM: Equalities - Non-operational
Ministry of Justice —Wotton-under-Edge
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Deputy Administration Manager
XPS Pensions Group —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Project Manager
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
10d

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complaints manager jobs near bristol, eng

Concerns Manager - Complaints and PSOW

Aneurin Bevan University Health Board -
Caerleon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
11 days ago

Benefits

Paid training

Qualifications

English
Welsh

Full job description

Post holder will be working as part of a Corporate Team working with staff across the
University Health Board to facilitate the management and investigation of concerns
associated with NHS funded care including supporting complaints which go to the
second stage to ensure that they are dealt with positively, professionally and
effectively and in accordance with the Listening to People Regulations.
The post holder will have managerial responsibility for the Concerns and Public
Services Ombudsman for Wales (PSOW) teams.
They will support Divisions with the investigation of serious concerns to ensure
compliance with Regulations, Policy and national guidance.
To deliver training to staff within the Health Board and Primary Care on the
management and investigation of complaints.
Assume management responsibility for operational issues within the office in relation
to complaints in the absence of the Senior Concerns Manager with support from the
Head of Listening to People.
There will be an expectation to provide cross cover across elements of the
Team, e.g. Serious Incidents

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

An exciting opportunity has arisen to join the Corporate 'Listening to People' Team. This is an opportunity for an experienced Concerns Manager or an individual seeking new and varied challenges. Although a clinical background is preferable, we welcome applications from any individuals with suitable qualifications and experience. You will be required to work proactively, enthusiastically and collaboratively with colleagues to learn from complaints, and improve quality and patient safety. This challenging, but rewarding and varied role, will require the post holder to interact and work closely with the Nationally Reportable Incident team as well as other teams such as Safeguarding and Divisional colleagues. Along with external agencies such as the Public Service Ombudsman for Wales Office and the Community Health Council.The successful candidate will manage a team of staff and be responsible for overseeing all aspects of the Listening to People processes for concerns and Ombudsman cases. The Listening to People team is also responsible for the delivery of concerns and incident investigation training and as such, the Concerns and Public Service Ombudsman Manager will play a key role in the provision of this .Are you a caring, compassionate, professional person who wishes to make a real difference?

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

complaints manager jobs in bristol, eng

Concerns Manager - Complaints and PSOW

Communications Manager

Assistant Operations Manager

Customer Experience Manager

Team Leader - Reablement Service

Information Management Officer

Head of Service - Bristol - South Gloucestershire - Full Time - Permanent

Practice Manager

Regional Manager

Operations Manager- Neighbourhoods

Assistant Manager

Communications Officer

Business Support Manager

Agile Delivery Manager

Project Manager

RISE Adviser - South West - Primary adviser

Customer Experience Manager

AUM: Equalities - Non-operational

Deputy Administration Manager

Project Manager

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