Administrator Work, Jobs in Brompton, Nyk (with Salaries)

Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
9h
Practice Management Assistant (part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 - £14.00 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- English
- Free parking
- Health & wellbeing programme
Quick apply
14d
Medical Receptionist (Part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 an hour
- Part-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Branch Administrator
JT Atkinson & Sons Ltd —Thirsk
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
10h
Sales and Service Administrator
The Danesmoor Group —Newton Aycliffe
- £27,277.12 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
Clinical Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Northallerton
- £25,760 - £27,476 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
2d
Occupational Health Administrator
North Yorkshire Council —Northallerton
- £25,989 - £27,254 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Employee discount
13d
Hire Administrator
SunbeltRentals —Cleveland
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Operations Administrator
Robinsons Facilities Services —Harrogate
- £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
14d
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
14d
QHSE Administrator (Maternity Cover)
Pickerings Lifts —Stockton-on-Tees
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Annual leave
Quick apply
Admissions Assistant
Windsor Forest Colleges Group —College
- £15.01 an hour
- In-person
- Free parking
- Annual leave
Warehouse Operations Administrator
Homeware Essentials Ltd —Skelton
- From £13.50 an hour
- Full-time
- Microsoft Excel
- ERP systems
- English
- Annual leave
- Employee discount
Quick apply
Business Support Administrator
North Yorkshire Council —Northallerton
- £25,620 - £25,989 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Communication skills
- Employee discount
2d
Stock Administrator
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
Business Administrator (temporary)
Mariposa Care Group —Shildon
- Full-time
- English
- Administrative experience
- Communication skills
- Referral programme
Quick apply
Assistant Practice Manager
Eccles Heddon Solicitors Ltd —Ripon
- £27,000 - £37,000 a year
- Part-time
- English
- Microsoft Office
- Front desk
- Free parking
- Bereavement leave
Quick apply
2d
Coroners Administrator (Ref 26-064)
Cleveland Police —Middlesbrough
- £25,242 - £26,703 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Case Administrator - North East Probation (Courts Based)
HM Prison & Probation Service —Middlesbrough
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Payroll and Training Assistant
North Yorkshire Council —Northallerton
- £28,254 - £29,755 a year
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d

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administrator jobs near brompton, nyk

Customer Complaints Assistant

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£27,533.36 a year
9 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Salesforce
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Customer Complaints Assistant

Customer Complaints Assistant
Northallerton
£27,533.36 | Full-time (37 hours) | Permanent

The Role

We’re looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team and provide vital administrative support across our complaints service.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role. You'll help ensure complaints, compensation claims and Housing Ombudsman investigations are accurately recorded, tracked and progressed in line with Broadacres' complaints process. You'll work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.

This is a varied role where you'll support customers and colleagues, manage case records, coordinate information, monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Key Responsibilities

Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations

Maintain accurate complaint records, case notes and documentation within the case management system

Support customer communication by sending acknowledgements, updates and requested information

Monitor complaint deadlines, actions and milestones, escalating risks where required

Gather information and coordinate updates from customers and colleagues to support complaint investigations

Assist with preparing correspondence, template letters and draft responses using plain English

Collate complaints data, customer feedback and outcomes to support reporting and service improvement

Help identify trends, themes and learning opportunities from complaints and customer feedback

About You

Experience in an administrative role, ideally within a complaints, customer service or regulated environment

Excellent organisational skills with the ability to manage multiple tasks and deadlines

Strong written and verbal communication skills

Ability to build positive working relationships with colleagues and customers

High levels of accuracy and attention to detail

Professional, empathetic and customer-focused approach

Ability to handle confidential information appropriately

Essential Qualifications & Experience

Good standard of education, including English and Maths, or equivalent relevant experience

Demonstrable experience in complaints administration or another regulated administrative environment

Proficiency in Microsoft Office applications

Understanding of confidentiality, data protection and accurate record keeping

Desirable

Experience working within complaints, housing, customer experience or a regulated service environment

Experience of Salesforce or similar case management systems

Customer service, business administration or housing-related qualification

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

Flexible and supportive working within a collaborative and customer-focused team

Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

administrator jobs in brompton, nyk

Customer Complaints Assistant

Practice Management Assistant (part-time)

Medical Receptionist (Part-time)

Branch Administrator

Sales and Service Administrator

Clinical Team Administrator

Occupational Health Administrator

Hire Administrator

Operations Administrator

Sales Office Manager

QHSE Administrator (Maternity Cover)

Admissions Assistant

Warehouse Operations Administrator

Business Support Administrator

Stock Administrator

Business Administrator (temporary)

Assistant Practice Manager

Coroners Administrator (Ref 26-064)

Case Administrator - North East Probation (Courts Based)

Payroll and Training Assistant

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