Service delivery manager Work, Jobs in Burntwood, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Dispenser
Boots —Birmingham
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
1h
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Illicit Economy Prevention Practitioner - HMP Dovegate
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Field Care Supervisor - Supported Living (No Visa Sponsorship)
Gracious Healthcare Services —Walsall
- £31,000 a year
- Weekend availability
- Supervising experience
- In-person
- Care plans
- Sick pay
Quick apply
Qualified Vehicle Damage Assessor
Gemini Accident Repair Centres —Norton Canes
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Free parking
- Employee discount
Quick apply
13d
Fork Lift Truck Driver
Lesters Packaging —Burntwood
- From £14.29 an hour
- Full-time
- Forklift
- Driving
- In-person
- Employee assistance programme
Quick apply
8d
Operations Manager
TJX Europe —Walsall
- Weekends only
- Hospitality
- Analysis skills
- Leadership
- Employee discount
Maintenance Contracts Manager
Fusion landscaping and facilities —Walsall
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Delivery Team Trainer
Evri —Wednesbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Travel
6d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Service Delivery Supervisor
HSL Compliance Limited —Cannock
- £32,000 - £34,000 a year
- Contracts
- Annual leave
- Sick pay
Quick apply
4d
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Delivery Manager
NEXT —Cannock
- From £14,336 a year
- Part-time
- Employee discount
Warehouse Operative
Fonua Ltd —Cannock
- Full-time
- Organisational skills
- Free parking
Quick apply
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Senior Care Assistant
Drake Court Healthcare Ltd (Drake Court Residential Home) —Walsall
- From £13.21 an hour
- Part-time
- English
- In-person
- Care plans
- Annual leave
Quick apply
14d
Responsible Individual for children's home
Premium children’s care —Moseley
- £500 a day
- Management
- Microsoft Office
- Supervising experience
Quick apply

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

service delivery manager jobs in burntwood, sts

Sales Support & Customer Care Specialist-12 Month FTC

Dispenser

Service Delivery Frontline Manager

Manager Service Delivery & Transport

Illicit Economy Prevention Practitioner - HMP Dovegate

Field Care Supervisor - Supported Living (No Visa Sponsorship)

Qualified Vehicle Damage Assessor

Fork Lift Truck Driver

Operations Manager

Maintenance Contracts Manager

Delivery Team Trainer

Duty Operations Manager

Service Delivery Supervisor

Housing Manager

Care Audit Data Co-Ordinator

Delivery Manager

Warehouse Operative

Payroll Bureau Manager

Senior Care Assistant

Responsible Individual for children's home

I want to receive the latest job alerts for service delivery manager in burntwood, sts

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