Complaints manager Work, Jobs in Bury (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Customer Service Manager
Marshalls PLC —Ramsbottom
- Full-time
- Management
- Employee discount
Quick apply
8d
Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
6d
Duty Operations Manager
Edu-Lettings UK Ltd —Bolton
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
NHS 111 option 2 Team Manager
Pennine Care NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Weekend availability
- Management
- Recruiting
- Training & development
- Annual leave
- Employee discount
17h
Housing Property Manager
District Homes CIC —Heywood
- £52,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Night Manager
Village Hotels - Bury - Reception / Nights —Bury
- £13.87 an hour
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
1h
Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
12d
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
17h
Complaints Coordinator
AJ Bell —Manchester
- From £28,840 a year
- Full-time
- Hybrid work
- Financial services
- Employee assistance programme
- Gym membership
Quick apply
4h
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
2d
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Supervising experience
- Continuous improvement
- Sick pay
Quick apply
13d
Deputy manager - Supported Living
Haven of Joy LTD —Bolton
- £25.50 - £32.50 an hour
- Part-time
- In-person
Quick apply
Service Manager - Supported Living
Independence Support Ltd —Bolton
- From £40,000 a year
- Full-time
- Team management
- Mentoring
- In-person
Quick apply
2d
Compliance Manager
Northern Healthcare —Accrington
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
2d
Sales Office Manager
Minerva Crafts —Darwen
- £30,000 - £35,000 a year
- Weekend availability
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
1d
Customer Service Team Leader
Blackburn with Darwen Council —Blackburn with Darwen
- £31,022 - £34,434 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
2d
Mobile Services Security Manager
Top Marks for Security Services —Rossendale
- £40,000 - £50,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
Quick apply

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

complaints manager jobs in bury

Customer Experience Manager

Customer Service Manager

Complaints Manager - Lloyds Living

Duty Operations Manager

NHS 111 option 2 Team Manager

Housing Property Manager

Night Manager

Dispute Resolution Officer

Anti-Corruption Investigation Officer

Complaints Officer

Complaints Coordinator

Complaints & Appeals Manager

Deputy Manager - Operations

Deputy manager - Supported Living

Service Manager - Supported Living

Compliance Manager

Team Manager - Relationship Management

Sales Office Manager

Customer Service Team Leader

Mobile Services Security Manager

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