Automotive service advisor Work, Jobs in Caerphilly, Cay (with Salaries)

Customer Service Advisor
Link Financial Outsourcing —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Automotive Service Advisor
Car On Automotive Group —Cardiff
- £2,600 - £3,000 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
5d
Parts Advisor
Autoparts —Cardiff
- From £30,000 a year
- Full-time
- Hybrid work
- Bilingual
- Organisational skills
- Phone etiquette
- Work from home
- Employee discount
Quick apply
4d
Parts Advisor
Mustoe's Vehicle Repair —Caldicot
- £25,420 - £35,000 a year
- Full-time
- Bilingual
- Organisational skills
- In-person
Quick apply
Senior Service Advisor
Evans Halshaw —Cardiff
- Training & development
- Annual leave
- Employee discount
Quick apply
Parts Advisor - Summit
Griffin Mill —Pontypridd
- Customer service
- Computer literacy
- Computer skills

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Mobile Tyre Fitter
247 Automotive Group Ltd —Cwmbran
Assist customers by explaining tyre options, maintenance advice, and safety tips to enhance their driving experience.
£26,000 - £30,000 a year
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Branch Manager
Alliance Automotive Group LV —Abercarn
As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers.
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Customer Service Advisor

Link Financial Outsourcing -
Caerphilly

Quick apply

Job details

Full-time
£26,000 - £28,500 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
IT
Customer interaction
Outbound calling
Communication skills

Full job description

As a Customer Service Advisor, you will be one of the first points of contact for customers, authorised personnel, and third parties. You’ll handle a wide range of queries while providing excellent service that reflects our commitment to fair customer outcomes and Consumer Duty principles.

You’ll ensure every interaction delivers a positive experience, supports customers in making informed decisions, and contributes to the smooth running of our Operations team helping achieve both individual and wider business goals.

What you’ll do

The Customer Service Advisor will be involved in the following activities:

You will be a part of our dedicated team; handling calls from customers, both inbound and outbound in a professional, empathetic, and solution focussed way.
You will be supporting our customers to find and sustainable solutions, by listening, understanding their circumstances and exploring suitable repayment options.
You will be part of a team and will work hard to achieve your own and the department goals.
You will provide the best service to all the customers that you speak with, ensuring they are treated fairly, they are listened to, and every effort is made to reach the right solution for their circumstances.
Accurately update our systems following each individual customer interaction.
Ensure all interactions align with regulatory obligations, internal policies, and the principles of Consumer Duty always acting in the customer’s best interests

What you’ll bring

Excellent communication skills with the ability to build trust and understanding quickly.
Strong IT skills and the ability to use multiple systems accurately.
Good numeracy skills to assess, calculate, and agree appropriate payment plans where needed.
Effective multitasking and time management to balance call handling with administrative tasks.
A proactive, problem-solving mindset, using good judgement to achieve fair outcomes for both the customer and the business.
A genuine desire to help customers and ensure they are treated with empathy, clarity, and respect.

What We Offer

We believe in rewarding our people and creating a workplace where you can thrive. When you join us, you’ll benefit from:

25 days’ annual leave (pro-rata for part-time employees), plus bank holidays
An extra day off to celebrate your birthday
A discretionary annual performance bonus
The option to purchase up to 5 additional days of holiday
A competitive pension scheme with 8% total contributions
Life assurance at 4x your annual salary
Access to our Employee Assistance Programme for confidential support and advice
Season ticket travel loans to support your commute
Enhanced maternity and adoption pay
A friendly, relaxed working environment with modern facilities
A vibrant culture with regular social events, charity fundraising, and employee recognition schemes
Ongoing learning and development opportunities to support your career growth

Link Financial Group is one of Europe’s leading servicers of consumer, SME and leasing credit, operating out of 12 offices across 10 European countries and employing more than 900 people. For over 25 years, our scale, professionalism and expertise in the sector have made us the partner of choice for many of the world’s leading banks and providers of credit.

We service more than 7 million accounts including consumer finance, credit cards, auto loans, asset finance and leases, mortgages, student loans and commercial (SME) receivables, and have bought more than 6,000 portfolios since 1998.

Our industry-leading systems and data analytics combined with excellence in customer service, compliance and technology make Link Financial Group the trusted credit expert for Europe’s lenders.

The Group was founded on firmly ethical principles, with the fair treatment of customers embedded in all processes and training.

Brecon House
3 Caerphilly Business Park
Caerphilly
CF83 3GQ

Quick apply

Refine Your Search

automotive service advisor jobs in caerphilly, cay

Customer Service Advisor

Automotive Service Advisor

Parts Advisor

Parts Advisor

Senior Service Advisor

Parts Advisor - Summit

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