Complaints manager Work, Jobs in Cambridge, Eng (with Salaries)

Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
14d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Internal Account Manager
Gryffindor Ltd —Newmarket
- £30,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
1d
Front of House Manager
University Arms —Cambridge
- £40,000 a year
- Weekend availability
- Bar
- Hotel
- University
- Employee assistance programme
- Referral programme
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Customer Service Supervisor
Booker Group —Cambridge
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
1h
Supervisor
Mears Group —Cottenham
- Up to £41,324 a year
- Monday to Friday
- Management
- Maintenance
- Supervising experience
- Annual leave
- Employee discount
12d
HMP Highpoint - Caseworker - Prison Offender Manager
Ministry of Justice —Haverhill
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
5d
Performance & Quality Officer
CHS Group —Cambridge
- £34,874.01 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- Administrative experience
- Free parking
- Annual leave
5d
Tenant Care Advisor
ista Energy Solutions Limited —Cambridge
- Up to £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
2d
Spa Manager
The Ickworth —Bury St. Edmunds
- Weekend availability
- Hospitality
- Hotel
- Employee discount
Quick apply
Senior Property Manager
Encore —Cambridge
- Hybrid work
- Management
- Maintenance
- Communication skills
Quick apply
Strategic Business Support Manager (Part Time 18.5hrs)
Cambridgeshire County Council —Alconbury
- £46,956 - £50,157 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
2d
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Sales
- Microsoft Office
- Supervising experience
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Annual leave
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Property Manager
McCarthy & Stone —Bedford
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Life insurance
Quick apply
8d
Assistant Bowling Center Manager
U.S. Air Forces, Europe —Alconbury
- £18 - £22 an hour
- Weekend availability
- Travel
- In-person
- No travel
- Life insurance
2h
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Registered Manager
SGS Care Ltd —Newmarket
- £65,000 - £75,000 a year
- Full-time
- Childcare
- Care plans
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Corporate Complaints Manager

CHS Group -
Cambridge

Apply Now

Job details

Full-time
£45,215.12 a year
14 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee assistance programme
Employee discount
Gym membership
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Analysis skills
Presentation skills
Continuous improvement
IT
Communication skills

Full job description

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

Reporting to the Executive Director, Customers Services you will:

Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
Analyse complaint data and identify trends, root causes, and opportunities for improvement
Support continuous improvement across the complaints process and customer experience
Prepare our internal and external reporting and self-assessments and ensure they are published on time.

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
Experience of implementing change to drive up standards and performance
Experience of using and improving databases / IT systems for customer and/or complaints data.
Experience of collating and presenting data to a range of audiences
Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Excellent communication, influencing and listening skills
Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
Excellent investigative and problem-solving skills
Excellent analytical skills, using data to drive improvement
Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
A collaborative and assertive approach to working with colleagues and teams to drive improvement

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Employee discount scheme (retail, leisure, gym membership and fitness equipment)
Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
Employee Assistance Programme
Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
Cycle to work scheme (salary sacrifice)
One day off a year to volunteer for a charity of your choice
30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
Company sick pay
58p per mile business mileage allowance
Refer a friend scheme (£250)
Contributory pension scheme, which both you and CHS contribute to
Enhanced maternity and paternity leave
Flexible Working Policy
Full induction
Comprehensive free training and development opportunities with paid time off
Free DBS (for relevant posts)
Free onsite/nearby parking
Hybrid Working Policy
Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

INDMED

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose
We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.

Apply Now

Refine Your Search

complaints manager jobs in cambridge, eng

Corporate Complaints Manager

Client Relationship Manager (Maternity Cover)

Internal Account Manager

Front of House Manager

Workplace Experience Manager

Customer Service Supervisor

Supervisor

HMP Highpoint - Caseworker - Prison Offender Manager

Performance & Quality Officer

Tenant Care Advisor

Spa Manager

Senior Property Manager

Strategic Business Support Manager (Part Time 18.5hrs)

Saleroom Manager - Interiors Sales

Store Manager

Operational Support Grade - HMP Highpoint (Prison Support Role)

Property Manager

Assistant Bowling Center Manager

Customer Care Coordinator

Registered Manager

I want to receive the latest job alerts for complaints manager in cambridge, eng

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