Claims lead Work, Jobs in Cardiff, Crf (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Health Claims Team Leader
International Medical Group —Cardiff
- £33,500 - £36,200 a year
- Full-time
- Hybrid work
- Team management
- Mentoring
- Organisational skills
- Annual leave
1d
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Head of Partnerships & Philanthropy
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Analytics
- Free parking
- Employee assistance programme
10d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
COMMERCIAL MANAGER
Laing O'Rourke —Cardiff
- Mentoring
- Contracts
- Communication skills
Head of Finance
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
8d
Health, Safety & Environment Advisor
Orangebox —Cardiff
- Up to £45,000 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
2d
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Referral programme
Quick apply
Project Manager
Avantis —Cardiff
- PMP
- Engineering
- Bachelor's degree
Wellness Advisor
ACCESS YOUR CARE LTD —Weston-super-Mare
- Up to £27,675 a year
- Weekend availability
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Regenerative Farming Data & Analytics Manager
YeoValley —Blagdon
- £50,000 a year
- Presentation skills
- Free parking
Quick apply
Customer Services Advisor
Halfords —Llantrisant
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
Assistant Manager
Halfords —Bridgend
- £34,000 - £41,100 a year
- Full-time
- Team management
- Organisational skills
- IT
- Annual leave
- Employee discount
8d
Senior Commercial Account Executive
NFU Mutual Agency —Newport
- £40,000 - £500,000 a year
- Full-time
- Customer service
- Analysis skills
- Negotiation
- Free parking
- Employee discount
4d
Project Technical Lead
North Somerset Council —Weston-super-Mare
- £55,836 - £61,604 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Annual leave
1d
Transport Supervisor
GXO Logistics —Bristol
- Up to £40,000 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee discount
10d
Procurement and Contracts Manager
Framatome —Avonmouth
- Full-time
- Master's degree
- Contracts
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Deputy Shop Manager (Porthcawl) - Sundays Only
Ty Hafan —Porthcawl
- £5,163 a year
- Part-time
- Communication skills
- Employee assistance programme

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

claims lead jobs in cardiff, crf

Complaints Officer

Internal Sales

Health Claims Team Leader

Pricing Lead

Head of Partnerships & Philanthropy

Senior Risk Pricing Analyst

COMMERCIAL MANAGER

Head of Finance

Health, Safety & Environment Advisor

Data Enrichment Manager

Project Manager

Wellness Advisor

Regenerative Farming Data & Analytics Manager

Customer Services Advisor

Assistant Manager

Senior Commercial Account Executive

Project Technical Lead

Transport Supervisor

Procurement and Contracts Manager

Deputy Shop Manager (Porthcawl) - Sundays Only

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