Senior technical advisor Work, Jobs in Cardiff, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
22h
Health & Safety Advisor
Dauson Environmental Group —Cardiff
- From £37,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
7d
Knowledge & Information Management Lead
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
14d
Senior Technician Allied Clinical Health Hub
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
13d
Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
5d
Business Development Manager
SmartSearch —Cardiff
- Full-time
- Business development
- Negotiation
- Employee assistance programme
Quick apply
Head of HSE Technical Services
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Employee discount
Senior Policy Advisor
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
4d
Lead People Business Partner
Willmott Dixon Group —Cardiff
- Travel
- Recruiting
3d
Project Manager - Bristol, Cardiff, Plymouth
Turner & Townsend —Cardiff
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Analysis skills
Quick apply
Lead People Business Partner
Willmott Dixon —Cardiff
- Full-time
- Travel
- Recruiting
Quick apply
3d
Crisis Management and Protective Security Advisor
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
13d
Microsoft Senior SQL Database Administrator
Capgemini —Cardiff
- Hybrid work
- Azure
- Mentoring
14d
Business Development Manager - Marine & Industrial Coatings
Avantis —Cardiff
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
Audit Senior- Cardiff
Xeinadin —Cardiff
- Supervising experience
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Consultant, Financial Advisory
Teneo —Cardiff
- Microsoft Powerpoint
- Microsoft Word
- Business development
Microsoft Senior SQL Database Administrator
Capgemini Sogeti —Cardiff
- Hybrid work
- Azure
- Mentoring
14d
Head of Project Management South-West
JAA-Jones Lang LaSalle Limited —Bristol
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
Quick apply
10d
Head of Project Management South-West
JLL —Bristol
- Hybrid work
- Business development
- Continuous improvement
- Travel
10d
Operations Manager
Dalkia —Bridgwater
- Engineering
- Research
- Team management
10d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
22 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical advisor jobs in cardiff, crf

Customer Service and Office Manager

Health & Safety Advisor

Knowledge & Information Management Lead

Senior Technician Allied Clinical Health Hub

Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment

Business Development Manager

Head of HSE Technical Services

Senior Policy Advisor

Lead People Business Partner

Project Manager - Bristol, Cardiff, Plymouth

Lead People Business Partner

Crisis Management and Protective Security Advisor

Microsoft Senior SQL Database Administrator

Business Development Manager - Marine & Industrial Coatings

Audit Senior- Cardiff

Senior Consultant, Financial Advisory

Microsoft Senior SQL Database Administrator

Head of Project Management South-West

Head of Project Management South-West

Operations Manager

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