Improvement manager Work, Jobs in Cardiff, Wls (with Salaries)

Customer Experience Manager
Obaflet Customer Solutions Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
3h
Senior Client Solutions Manager
ArribaCom Communications Ltd. —Cardiff
- £46,876 - £65,000 a year
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
- Health & wellbeing programme
Quick apply
3h
Senior Product Manager
Companies House —Cardiff
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
10h
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
3d
Processing and Professional Service Manager
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
10d
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
5d
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- Team management
- AI
- Annual leave
Senior Site Manager
Watkin Jones —Cardiff
- Full-time
- Remote
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Commercial Performance Manager
Ryossa Commercial Solutions Ltd. —Cardiff
- £86,000 a year
- Data analysis skills
- Analysis skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
4d
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Senior Transport Operations Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £28,839.59 - £54,315.43 a year
- Full-time
- ERP systems
- Forklift
- Continuous improvement
- Health & wellbeing programme
- Flexitime
Quick apply
3h
Employee Relations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Assistant Project Manager (PMO)
WSP —Cardiff
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
4d
Project Support Manager- Future Workforce Solution
NHS Wales Shared Services Partnership —Cardiff
- £32,557 - £39,631 a year
- Full-time
- Continuous improvement
2d
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Employee discount
PMO Manager
OFGEM —Cardiff
- £38,012 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
3d
Supply Chain Manager (FTC)
CheckFire Ltd —Bedwas
- From £50,000 a year
- Full-time
- Management
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
4d

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Customer Experience Manager

Obaflet Customer Solutions Ltd.
Cardiff

Quick apply

Job details

Permanent | Full-time
£25,420.00 - £58,449.50 a year
3 hours ago

Benefits

Casual dress
Health & wellbeing programme
Flexitime

Qualifications

Spanish
Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
English
Analysis skills
Supervising experience
Quality assurance
Continuous improvement cycles oversight
Customer loyalty building
Customer interaction
Training & development
Leadership
Team motivation leadership
Learning and development experience
Communication skills

Full job description

Job Summary

We are seeking an energetic and dynamic Customer Experience Manager to lead our customer service initiatives and elevate the overall client journey. In this pivotal role, you will oversee a team dedicated to delivering exceptional service, foster a customer-centric culture, and implement strategies that enhance satisfaction and loyalty. Your leadership will drive continuous improvement, ensuring every customer interaction reflects our commitment to excellence. If you thrive in a fast-paced environment and are passionate about creating memorable experiences, this opportunity is for you!

Duties

Lead, motivate, and supervise a diverse team of customer service professionals to achieve high performance standards
Develop and implement customer experience strategies that align with organizational goals and enhance satisfaction levels
Analyze customer feedback, service metrics, and operational data to identify areas for improvement and develop actionable solutions
Foster effective communication within the team and across departments to ensure seamless service delivery
Train and coach team members on best practices, product knowledge, and communication skills in multiple languages including English and Spanish
Monitor daily operations to ensure adherence to quality standards, policies, and procedures
Manage escalations efficiently by resolving complex customer issues with professionalism and empathy

Skills

Multilingual proficiency in English and Spanish is essential for engaging diverse customer bases effectively
Strong analysis skills to interpret data, identify trends, and develop strategic improvements
Proven management experience with a track record of supervising teams and leading projects successfully
Excellent communication skills to convey clear instructions, build rapport, and foster teamwork
Demonstrated leadership abilities with a focus on motivating others and driving results
Ability to adapt quickly in a dynamic environment while maintaining attention to detail
Experience in developing training programs and coaching staff for continuous growth

Join us as a Customer Experience Manager and become a vital part of our mission to deliver outstanding service that delights customers worldwide. Your leadership will inspire teams, shape memorable experiences, and contribute significantly to our ongoing success!

Pay: £25,420.00-£58,449.50 per year

Benefits:

Casual dress
Flexitime
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

improvement manager jobs in cardiff, wls

Customer Experience Manager

Senior Client Solutions Manager

Senior Product Manager

Senior Communications Manager

Processing and Professional Service Manager

Lead Digital Relationship Manager

Senior Member Support Manager

Senior Site Manager

Commercial Performance Manager

Business Customer Services Manager

Case Reviewer (Cardiff)

Senior Transport Operations Manager

Employee Relations Advisor

Assistant Project Manager (PMO)

Project Support Manager- Future Workforce Solution

Senior Operations Manager

Operations Manager - Waste Management

Client Services Manager

PMO Manager

Supply Chain Manager (FTC)

I want to receive the latest job alerts for improvement manager in cardiff, wls

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