Key team leader Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Supplier Relationship Team Leader
Savills —Cardiff
- Full-time
- Annual leave
13d
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
Quick apply
3d
Reengagement & Job Outcome Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- IT
- Communication skills
- Time management
- Employee assistance programme
Administrative Assistant
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
Team Leader
ASDA —Cardiff
- £13.10 - £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
7d
Customer Team Leader
Co-op —Cardiff
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Sales and Customer Success Manager – Golf/Retail EPOS Solutions
Xpos —Bristol
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply
13d
IT Support Team Leader
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
Operational Business Support Team Leader
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Annual leave
10d
Assistant Manager
Roxy Leisure —Cardiff
- £33,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
Merchandiser/Team Leader
NCS Holdings —Ebbw Vale
- £12.71 - £13.68 an hour
- Full-time
- Merchandising
- Supervising experience
- Planograms
Quick apply
4d
Strategic Programme Delivery Manager
Vegas Professional Project Solutions Ltd. —Cardiff
- £81,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Portfolio Management Team Leader
Savills —Cardiff
- Full-time
- Communication skills
- Annual leave
Administrative Assistant
Cardiff University —Cardiff
- £25,249 - £26,093 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
- Annual leave
7d

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

key team leader jobs in cardiff, wls

Customer Service Team Leader

Supplier Relationship Team Leader

Retail Team Leader

Leisure Team Leader

Team Leader

Reengagement & Job Outcome Coach

Administrative Assistant

Team Leader

Customer Team Leader

Sales and Customer Success Manager – Golf/Retail EPOS Solutions

IT Support Team Leader

Operational Business Support Team Leader

Assistant Manager

IT Support Team Leader

SME Relationship Director

Merchandiser/Team Leader

Strategic Programme Delivery Manager

Senior Operations Manager - Customer Service

Portfolio Management Team Leader

Administrative Assistant

I want to receive the latest job alerts for key team leader in cardiff, wls

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