Remote work from home Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Advisor - Call Handler
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- SharePoint
- Annual leave
6d
Customer Support Specialist
Industry Supplies Co —Bristol
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Employee discount
Quick apply
5d
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
Community Assistant
Welsh ICE —Caerphilly
- £26,400 a year
- Full-time
- Hybrid work
- Hospitality
- Care plans
- Communication skills
- Free parking
- Flexible schedule
Quick apply
12d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
12d
Appointment Setter
Evans Legacy Planning —Cardiff
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Financial services
- Work from home
Quick apply
13d
Marketing Communications Executive
Energy Saving Trust —Cardiff
- £28,000 - £30,000 a year
- Temporary
- Remote
- Communication skills
- Work from home
4d
Administration Specialist
The Letting Game —Bristol
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Work from home
Quick apply
5d
Underwriter
Tandem Bank —Cardiff
- Up to £28,000 a year
- Weekend availability
- Administrative experience
- Financial services
- Annual leave
- Employee discount
Quick apply
4d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Broadcast Journalist (Voluntary / News / Remote or In-person) - 2026 Summer Intake
Bro Radio —Barry
- Hybrid work
- English
- In-person
- Flexitime
- Work from home
Quick apply
General Office Administrator
Universal Resource Trading Ltd —Caerphilly
- £14.50 - £16.00 an hour
- Overtime
- Laboratory experience
- Administrative experience
- IT
- Free parking
- Paid training
Quick apply
4d
Technical Officer
First Choice Housing Association —Cardiff
- £37,349 - £42,869 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Family Law Paralegal/Legal Assistant
First Line Family Law Ltd —Cardiff
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Work from home
Quick apply
7d
Remote Telesales Executive – Solar bill swap campaign
Solar Helper Ltd —Abergavenny
- £500 - £2,000 a week
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
14d
Supplier Relationship Team Leader
Savills —Cardiff
- Full-time
- Annual leave
13d
National Engagement, Participation & Consultation Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Part-time
HR Learning and Development Lead
Advanced Secure Technologies —Saint Mellons
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
Quick apply
Care Coordinator
Acacium Group —Bristol
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
5d

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remote work from home jobs near cardiff, wls

Customer Service Advisor - Call Handler

Sopra Steria -
Newport

Apply Now

Job details

Permanent
£26,298 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Human resources
SharePoint
IT
Communication skills

Full job description

Are you the kind of person who loves helping others and can keep calm even when juggling calls, note taking, and multiple systems all at once? If so… we think you’ll fit right in!

We’re looking for a warm, confident and customer-focused Customer Service Advisor to join our busy but incredibly supportive Overpayments Hub team in Newport.

Being truly customer‑focused means more than answering calls—it’s about understanding the person on the other end and showing genuine empathy in every interaction. In this role, you’ll be supporting people, so your ability to listen, reassure and communicate with warmth makes all the difference. We’re looking for someone who genuinely enjoys helping others, takes pride in creating a positive experience, and always strives to leave customers feeling supported and understood. If you have a passion for helping people and a natural ability to put yourself in their shoes, you’ll thrive here.

We’re a friendly bunch who work collaboratively, support each other daily, and celebrate wins both big and small. Things move quickly here—no two calls are the same—but you’ll always have guidance, training and experienced colleagues on hand to help you shine.

This role is hybrid, with 3 days remote and 2 set office days each week (Thursday and Friday). It gives you a great balance of home comfort and in‑person team support.

What you will be doing:

Handling inbound calls as the first point of contact for customers reaching the Overpayments Hub.
Using your excellent customer service skills to resolve enquiries wherever possible at first point of contact.
Gathering relevant information, maintaining accurate call logs, and updating SharePoint as you work.
Making occasional outbound calls to customers to discuss high-value overpayments and repayment plans.
Escalating queries to colleagues when needed and following the right processes to achieve positive outcomes.
Multi-skilling across the CX Hub to support wider business needs.

What you’ll bring:

Clear, confident verbal and written communication skills.
Strong customer‑facing telephone and call‑handling experience.
A genuine passion for helping people.
A professional, calm and controlled tone—especially on busy days!
Logical decision‑making and the ability to follow set processes.
The ability to multitask across systems whilst maintaining accuracy.

It would be great if you had:

Experience in a contact centre environment.
Basic knowledge of HR processes or pay policies.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £26,298
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension scheme.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Apply Now

Refine Your Search

remote work from home jobs in cardiff, wls

Customer Service Advisor - Call Handler

Customer Support Specialist

Customer Experience Specialist

Community Assistant

IT Support and Systems Assistant

Appointment Setter

Marketing Communications Executive

Administration Specialist

Underwriter

Business Analyst

Customer Service Team Leader

Broadcast Journalist (Voluntary / News / Remote or In-person) - 2026 Summer Intake

General Office Administrator

Technical Officer

Family Law Paralegal/Legal Assistant

Remote Telesales Executive – Solar bill swap campaign

Supplier Relationship Team Leader

National Engagement, Participation & Consultation Officer

HR Learning and Development Lead

Care Coordinator

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