Customer service team Work, Jobs in Castleside, Dur (with Salaries)

Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Employee discount
- Referral programme
Quick apply
Clothing Bank Coordinator
Lakeland Textiles —Newcastle upon Tyne
- £1,500 - £3,500 a month
- Part-time
- Remote
- Microsoft Word
- Sales
- Customer service
- Work from home
Quick apply
9d
Sales Assistant at Tesco
Consett Genesis Tesco Extra —Consett
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Warehouse Picker/Packer - 40 Hours Per Week
Snackfully —Consett
- £12.71 - £13.10 an hour
- Full-time
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
1d
Sales & Logistics Administrator
Devine Chemicals Ltd —Consett
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
Quick apply
Customer Account Co-ordinator
EPICURIUM LTD —Consett
- £26,500 - £28,750 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Employee discount
Quick apply
7d
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Transport & Logistics Coordinator
Durham European Couriers —Consett
- From £14.50 an hour
- Full-time
- Computer literacy
- Analysis skills
- Data entry
- Free parking
Quick apply
1d
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Service Coordinator
Quantum Controls Limited —Prudhoe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Accounting
- Computer skills
- Health & wellbeing programme
- Referral programme
Quick apply
Home Delivery Driver
Iceland —Consett
- £13.71 an hour
- Part-time
- Heavy lifting
- Customer service
- Employee discount
- Referral programme
Travel Consultant - Bishop Auckland Railway Station
Holdham Group —Bishop Auckland
- £228.78 a week
- Part-time
- Customer service
- Cleaning
- In-person
Quick apply
20h
Administration & Reception Team Member
The Weardale Practice —Bishop Auckland
- £12.71 an hour
- Part-time
- GP surgery experience
- Data entry
- Front desk
- Employee discount
- Sick pay
Quick apply
7d
Leisure Attendant
Matfen Hall Hotel —Matfen
- £13.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Marketing Admin Assistant
Handbag Clinic Ltd —Newcastle upon Tyne
- Full-time
- Social media management
- In-person
- Employee discount
- Flexible schedule
Quick apply
1d
Outbound Sales Representative
Normec UK —Consett
- £26,600 a year
- Monday to Friday
- Organisational skills
- Communication skills
1d
Branch Assistant (Part time)
Ramsdens Financial Ltd —Newcastle upon Tyne
- Up to £13.65 an hour
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Service Coordinator
RA Dalton Ltd —Crook
- £25,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
6d

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Alarm Call Handler (Part-Time Mornings)

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Part-time
£24,500 - £26,500 a year

Benefits

Cycle to work scheme
Canteen
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Incident identification
Microsoft Office Suite
Data entry
SIA
Customer interaction
Typing
Outbound calling
Communication skills

Full job description

Alarm Call Handler (Part-Time Mornings)

Newcastle, NE12 8BU

Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.

When a customer’s alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.

Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus

Working Hours: 24 hours per week

Shift Pattern: AM Shifts ranging between 7am - 12pm

Holidays: 29 days’ pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service

Responsibilities include:

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

Skills & Experience:

Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good IT and Microsoft Office skills.
A selfless team player.
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare with BUPA and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn cash rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

About Us

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.

All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) – provided by Verisure.

Quick apply

Refine Your Search

customer service team jobs in castleside, dur

Alarm Call Handler (Part-Time Mornings)

Clothing Bank Coordinator

Sales Assistant at Tesco

Alarm Call Handler

Warehouse Picker/Packer - 40 Hours Per Week

Sales & Logistics Administrator

Customer Account Co-ordinator

Alarm Call Handler (Part-Time PM)

Customer Care Call Advisor

Transport & Logistics Coordinator

Customer Experience Advisor

Service Coordinator

Home Delivery Driver

Travel Consultant - Bishop Auckland Railway Station

Administration & Reception Team Member

Leisure Attendant

Marketing Admin Assistant

Outbound Sales Representative

Branch Assistant (Part time)

Service Coordinator

I want to receive the latest job alerts for customer service team in castleside, dur

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