Passenger Host - Gatwick Airport
Govia Thameslink Railway —Gatwick Airport
- £39,286 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
2d
Tik Tok Beauty& Lifestyle Content Creator/Livestream Host
Liveology —London
- £15 - £25 an hour
- Part-time
- Social media management
- English
- Presentation skills
Quick apply
9d
Lounge Host (Summer Only) - BA Lounges - Gatwick
BaxterStorey UK —Gatwick Airport
- £14.33 an hour
- Hospitality
- Bachelor's degree
- Business
- Employee discount
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Venue Host
Madera at Treehouse Hotel London —West London
- Full-time
- Hospitality
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- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Front of House Receptionist
THE BEAUTY ROOMS CHISLEHURST —London
- From £27,000 a year
- Part-time
- Microsoft Word
- Customer service
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Quick apply
Dog Host
PCA Pet Services Ltd —Horsham
- £500 - £2,000 a month
- Temporary
- In-person
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6d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
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- Full-time
- Hospitality
- Bar
- Sales
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Arcade London —London
- £17.50 - £18.50 an hour
- Full-time
- CRM software
- Hospitality
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Quick apply
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Grange - Tunbridge Wells —Royal Tunbridge Wells
- £11,278.85 - £22,557.71 a year
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
4d
Bank Ward Host/ Hostess
Surrey and Sussex Healthcare NHS Trust —Redhill
- £12.71 - £20.95 an hour
- Part-time
- Customer service
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5d
Host (Full & Part Time) OTE 19 Pounds
London Bridge Rooftop —London
- £13 - £19 an hour
- Full-time
- Serving
- Organisational skills
- Communication skills
Quick apply
Lounge Host
Qantas Premium Lounge London —Hounslow
- £19.09 an hour
- Weekend availability
- Hospitality
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- Employee assistance programme
- Employee discount
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Guest Experience Host/Hostess
Clip ‘n Climb Crawley —Crawley
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
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- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Community Host / Leisure Assistant..
Vivify Venues —Sevenoaks
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
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Padel Zest —Merton
- £12.21 - £16.00 an hour
- Temporary
- Hospitality
- Management
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12d
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David Lloyd Clubs —Croydon
- £13.70 an hour
- Customer service
- Communication skills
- Employee discount
10d
Host/Hostess
Soraya Restaurant —London
- £14.50 - £15.50 an hour
- Full-time
- Culinary experience
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
VIP EXPERIENCE HOST
Merlin Entertainments —London
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
10d
Welcome Host
Portico Corporate Reception Management —London
- £36,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Life insurance
Quick apply
10d
Reception and Hospitality Host
Portico Corporate Reception Management —London
- £32,000 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply

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Passenger Host - Gatwick Airport

Govia Thameslink Railway -
Gatwick Airport

Apply Now

Job details

Permanent
£39,286 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Childcare

Qualifications

Communication skills

Full job description

Salary:

£39,286 Per annum
Location:

Gatwick Airport
Contract Type:

Permanent
Closing Date:

31 July 2026

Do you have a passion for customer service?

Let's shape the railway together and develop your skillset!

We are looking for talented individuals who are passionate about delivering outstanding customer service.

As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of GTR.

Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.

You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.

Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

A proactive approach coupled with passion and ability to support and develop your team
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
Demonstrable experience of managing customers effectively in difficult environments
You must be able to demonstrate a high level of numerical ability
An effective communicator and must be able to demonstrate this both through your application and or assessments
Confidence to make decisions in a customer focused manner and carry out instructions effectively

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

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