Technical support Work, Jobs in Caversham, Brk (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
6d
Pharmacy Trainer
PharmacyX —Reading
- £32,000 - £38,000 a year
- Full-time
- Travel
- Communication skills
- Teaching
- Flexible schedule
Quick apply
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
Onsite Engineer - Reading
Freestyle TS Ltd —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Quick apply
2d
Team Lead, Technical Support
Seequent —Reading
- Remote
- Customer service
- Computer literacy
- English
6d
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
9d
IT Support Engineer
DISConsulting IT Ltd —Basingstoke
- From £28,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
5d
ICT Technician
European Electronique —Reading
- £27,000 - £28,000 a year
- Full-time
- In-person
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
9d
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Technical Training Specialist (Heating Controls/HVAC)
Resideo —Reading
- Full-time
- Microsoft Office
- Travel
- HVAC
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
14d
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
System Support Administrator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
7d
Customer Support Technician
Ricoh —Reading
- Communication skills
IT Specialist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Microsoft Access
- Azure
- System design
- Annual leave
- Employee assistance programme
12h
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
6 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in caversham, brk

Technical Support and Operations Assistant

Pharmacy Trainer

Helpdesk Specialist

Onsite Engineer - Reading

Team Lead, Technical Support

Senior IT Support Technician

IT Support Engineer

ICT Technician

FGA Technical Support & Warranty Executive

Technical Training Specialist (Heating Controls/HVAC)

IT Support Officer

IT Support Assistant

Technical Support Engineer (US hours)

Heating Industry Technical Helpdesk Engineer

Technical Support Engineer

System Support Administrator

Customer Support Technician

IT Specialist

Technical Support Specialist (Control Systems)

Infrastructure Technician

I want to receive the latest job alerts for technical support in caversham, brk

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