Customer service manager Work, Jobs in Cheetham Hill, Gtm (with Salaries)

People & Culture Manager
IKEA —Manchester
- From £48,000 a year
- Weekend availability
- Human resources
- Training & development
- Leadership
2d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
9d
Head of Restaurant opertaions
Darseen —Manchester
- £12.75 - £14.00 an hour
- Full-time
- Hospitality
- Project management
- Continuous improvement
Quick apply
11d
NIGHT DEPARTMENT MANAGER
Primark —Manchester
- £42,055 a year
- Night shift
- Training & development
- Retail management
- Leadership
- Annual leave
14d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Customer Service Manager – Full time
HOME (Greater Manchester Arts Centre Limited) —Manchester
- Full-time
- Customer service
Team Leader
Card Factory —Manchester
- £13 an hour
- Customer service
- Leadership
2d
Senior Live Operations Manager
Zippd —Manchester
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Service Catalogue Lead (On-Site)
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
5d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
4d
Guest Service Manager (Nights)
Kew Green Hotels —Manchester
- Weekend availability
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply
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People & Culture Manager

IKEA -
Manchester

Apply Now

Job details

Permanent | Full-time
From £48,000 a year
2 days ago

Benefits

Company pension

Qualifications

Succession planning
Stakeholder engagement
Stakeholder collaboration
Employee relations case handling
Stakeholder liaison
Coaching
Employee relations
Performance management
Change management
Partnership building
Decision making
Human resources
Human resources business partnering experience
Training & development
Leadership
Stakeholder management

Full job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Manchester (Warrington)
Employment type

Full Time Permanent co-worker
Department

People & HR
Deadline

2026-08-26
Mobility support

Domestic

Candidate profile (text) - Default language IKEA Warrington are looking to welcome a People and Culture Manager.

WHAT WE OFFER

The Start Date of employment will be September 2026.
Starting salary of £48,000 per annum, based on competence and experience.
39 Hours working 5 days per week including day shift, evenings and alternate weekends per month.
We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
iBenefits – Rewards & discount portal.
Free healthy meal option, salad bar, fruit, and hot/cold drinks.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

While professional HR qualifications such as CIPD are beneficial, we prioritise and deeply value proven strategic leadership experience in managing and developing people functions, demonstrating a clear ability to drive organisational success through effective people strategies.
Relevant experience in People and Culture within the retail or a related sector.
Relevant University degree is beneficial but not essential.
Able to build positive relationships and create a culture where everyone feels valued.
Experience of the following is beneficial:
Strategy development and stakeholder relations
Performance Management
HR Issue Resolution and Policy Management
Business Model Guidance
Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines.
Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels.
You have effective problem-solving and decision-making abilities, particularly when faced with operational challenges.

WHAT YOU'LL BE DOING DAY TO DAY

As part of the store senior management group you will:

Drive the comprehensive People agenda across a multi-site way of working, including Chester and Preston, ensuring alignment with organisational goals and fostering a high-performance culture.
Guide and implement operational requirements, collaborating with stakeholders to support the implementation of the full range of People and Culture (P&C) strategy, solutions and activities.
Ensure the consistent application of the full range of people and culture strategy, solutions and activities.
Collaborate with stakeholders to ensure people and culture priorities are included in business plans.
Guide and implement operational requirements to coach, support and build the competency of stakeholders to improve the application of people and culture solutions.
Manage P&C Business Partners, coordinators and people planners within the unit to provide adequate support to the business.
Oversee investigations into co-worker claims of unfair treatment or management charges of misconduct or non compliance, and communicate findings to manager, P&C Business Partner, and Legal as appropriate.
Monitor and resolve discipline issues, if appropriate, and if Union-represented, refer to union disciplinary process.
Coach Managers on solutions related to workforce, talent, co-worker engagement, organisational effectiveness, change management and Ingka Total Rewards.
Identify, evaluate and monitor actual and potential labour issues evolving internally or externally that could create significant risks for IKEA.
Supervise the implementation and follow up on the IKEA Employment standards and compliance in your unit.
Ensure Ingka Total Rewards strategy is followed.
Shape and develop People strategy with a business perspective.
Participate and represent People & Culture in strategic business plan development and ongoing business meetings and decisions.
Ensure that Line managers develop business and leadership competence, and Performance Management for today & tomorrow by using the relevant competence building tools and methods to secure the wonderful customer experience in a multi-channel environment.
Actively foster an ongoing open dialogue with co-workers, their associations and other organizations, contributing to successful involvement of co-worker committees/trade unions to secure social partner commitment and alignment to contribute to the business needs, strategic goals and implementation of the business transformations.
Responsible for ensuring that the talent and succession goals for the assigned business areas are being consciously achieved, providing advice and expertise to line managers to secure a quality and timely process.
Provide co-worker relations expertise, co-worker insights and advice to the business functions, Unit P&C Business Partners in collaboration with Co-worker Relations Specialists
Contribute with expertise to leadership development of P&C Business Partners to ensure succession planning within the country.
Ensure Ingka Total Rewards framework and processes implementation and compliance in the Unit.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Please attach an updated CV and cover letter with your application so we can get to know you better.
Shortlisted candidates will be required to complete and submit a pre-work task prior to interview.
Shortlisted candidates will be invited by email to attend an interview with the hiring manager.

For any advice or support, email [email protected] and I will be happy to help!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

customer service manager jobs in cheetham hill, gtm

People & Culture Manager

Customer Experience Director

Head of Corporate Operations

Customer Service Team Manager

Vulnerable Customer Manager

Head of Restaurant opertaions

NIGHT DEPARTMENT MANAGER

Director of Customer Experience