Freight sales specialist Work, Jobs in Chelmsford, Eng (with Salaries)

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Customer Solutions Advisor

Rhenus SE & Co. KG -
Maldon

Apply Now

Job details

Permanent | Full-time
21 hours ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Customer service
GCSE
Maths
IT
Communication skills
Time management

Full job description

Start date 31/08/2026

Time Type Full time

Contract Type
Permanent

Mobile Work No mobile working

Reference ID JR123848

Company Name Rhenus Logistics Ltd.

Location

Maldon

Job Category Freight Services

Business Unit
Road Freight

Contact Person Robert Saunders
+44 (1621) 879583

Your Benefits

Company Pension Scheme

Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees.

Continuous Training

Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.

Exclusive Discounts

Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

Free Parking

For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.

Health & Sports

Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus

Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Reference ID JR123848

Company Name Rhenus Logistics Ltd.

Location

Maldon

Job Category Freight Services

Business Unit
Road Freight

Contact Person Robert Saunders
+44 (1621) 879583

Job Description

What you can expect

We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

Main duties to include

Act as the main point of contact for assigned customer accounts.
Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
Monitor and maintain service level agreements and client KPIs.
Proactively communicate with clients regarding shipment status, service changes, or delays.
Handle customer enquiries, complaints, and escalations professionally and promptly.
Develop and maintain strong, long-term relationships with both internal and external stakeholders.
Identify opportunities to improve service quality as well as establish potential for growth.
Support the onboarding of new clients and ensure a smooth transition.
Support with customer site visits, teams meetings, and regular communication over the telephone.

What you bring

GCSE or equivalent in English and Math
Road freight background
Proven record of internal sales
Strong Customer Service.
Analytical
Time management
Communication
Advanced IT skills inclusive of Microsoft Excel
Attention to detail

Business Unit

Road Freight

Logistics needs intelligent management so that goods are in the right place at the right time -our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry-specific full-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long-term perspectives for all our employees, whether they are specialists or career changers.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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