Customer success manager Work, Jobs in Chelmsford, Ess (with Salaries)

Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
3d
Key Account Manager
elix sourcing solutions —Chelmsford
- £40,000 - £50,000 a year
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
BDM & Accounts Manager
Project Solver Ltd —Great Dunmow
- £40,000 - £50,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Business development
- Free parking
- Sick pay
Quick apply
General Sales Manager
Toomey Motor Group —Chelmsford
- £45,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Free parking
- Employee discount
Junior Business Development Manager
PRIME GLOBAL PUBLISHING LTD —Dartford
- Business development
- Communication skills
Quick apply
Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
New Business Manager - Affinity Partnerships
AmTrust International —Colchester
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
Senior Business Development Manager
Reynolds Food Group —Waltham Cross
- Full-time
- Business development
- Organisational skills
- In-person
Quick apply
Office administrator and telesales
G & G Gallo Enterprises Ltd —Braintree
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
13d
New Business Manager - Affinity Partnerships
Arc Legal —Colchester
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
Sales Colleague
Currys —Chelmsford
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
5d
Business Development Manager
GreatFind Recruitment —Chipping Ongar
- £40,000 - £90,000 a year
- Full-time
- Business development
- Travel
- Contracts
Quick apply
9d
Retail Territory Sales Representative - Sudbury/North Bay
Molson Coors Brewing Company —Sudbury
- £51,900 - £68,100 a year
- Marketing
- Bachelor's degree
- Business
- Health & wellbeing programme
- Annual leave
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
12d
Counter Manager - Chelmsford
Benefit Cosmetics UK —Chelmsford
- Weekend availability
- Customer service
- Retail management
- Annual leave
- Referral programme
4d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Listings Manager
Command —Chelmsford
- £45,000 - £50,000 a year
- CRM software
- Business development
- Mentoring
Quick apply
Business Development Consultant - Colchester/Cambridge/Harlow
Wurth UK Ltd —Colchester
- £24,000 - £35,000 a year
- Monday to Friday
- CRM software
- Customer service
- Business development
Quick apply

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Digital Sales Manager

Saxton 4x4 -
Chelmsford

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Qualifications

CRM software
Driving Licence
Sales management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Vehicle Valuation
Communication skills
Sales appointment setting

Full job description

Location: Chelmsford, Essex (CM1)
Working Hours: Full-Time
Salary: £30,000 basic with OTE £60-70k

Why Join Saxtons?

We are offering an exciting and rewarding opportunity for a Digital Manager to lead our well-established and high-performing Digital team. This role offers excellent career development opportunities, the chance to shape and enhance our digital sales performance, and the opportunity to lead a motivated team within a supportive environment where success is recognised and shared.

As Digital Manager, you will play a pivotal role in overseeing the Digital Enquiry team, ensuring every online customer enquiry is managed professionally and efficiently. By driving performance, developing your team and continuously improving processes, you will maximise showroom appointments, support vehicle sales and deliver an exceptional customer experience.

You will be responsible for maintaining high standards across all digital customer interactions, working closely with the Sales Management team to ensure a seamless customer journey from initial enquiry through to showroom visit. As a key leader within the business, you will have the opportunity to influence performance, implement improvements and contribute to the continued success of Saxtons.

There is also an opportunity to work closely with a wide range of luxury and premium vehicle brands, gaining valuable insight into one of the UK's leading prestige automotive retailers.

Role Overview

As Digital Enquiry Manager, you will be responsible for leading and developing the Digital Enquiry team, ensuring all digital enquiries—including email, live chat, AI, telephone and online platforms—are managed effectively and converted into quality showroom appointments.

Working closely with the Sales Managers, you will oversee the daily operation of the department, monitor team performance against key performance indicators, provide coaching and support, and identify opportunities to improve enquiry conversion and customer satisfaction. You will ensure processes are consistently followed, customer communications remain of the highest standard, and the Digital team contributes to achieving the dealership's overall sales objectives.

This is an excellent opportunity for an experienced leader with a passion for customer service, team development and the automotive industry to make a significant impact within a fast-paced and ambitious business.

Key Responsibilities

Lead, manage and develop the Digital Enquiry team to achieve individual and departmental performance targets.
Oversee the management of all digital enquiries, ensuring timely, professional and effective customer communication across all platforms.
Work closely with the Sales Managers to maximise showroom appointments and improve enquiry conversion rates.
Ensure all customer interactions are handled to the highest standard, delivering an exceptional customer experience.
Review and improve digital enquiry processes to maximise efficiency and sales opportunities.
Oversee the accurate maintenance of customer records using CRM and other business systems.
Support the team with complex customer enquiries, vehicle information, additional products, finance quotations and part-exchange valuations where required.
Ensure deposits are processed accurately and company procedures are followed.
Drive continuous improvement, identifying opportunities to enhance performance, productivity and customer satisfaction.
Conduct regular one-to-one meetings, performance reviews and training to support the ongoing development of the Digital team.

What We're Looking For

Previous experience within a Digital Manager, Sales Manager or similar leadership role, ideally within the automotive industry.
Proven experience managing, coaching and developing a successful team.
Strong understanding of digital sales processes, online lead management and CRM systems.
Excellent leadership, communication and organisational skills.
Ability to work within a high-pressure, fast-paced environment.
Strong commercial awareness with the ability to analyse performance data and improve results.
High attention to detail and excellent problem-solving skills.
Knowledge of vehicle finance, part-exchange processes and the customer buying journey is desirable.
Passion for delivering outstanding customer service and driving team performance.
Full, clean UK driving licence.

How to Apply

If you’re ready to collaborate with a passionate team, help drive showroom traffic, and be a key player in an award-winning environment, we invite you to apply today and join Saxtons!

Job Types: Full-time, Permanent

Work Location: In person

Pay: From £30,000.00 per year

Ability to commute/relocate:

Chelmsford CM1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in chelmsford, ess

Digital Sales Manager

Customer Services and Enquiries Assistant

Key Account Manager

Hire Desk Team Leader

BDM & Accounts Manager

General Sales Manager

Junior Business Development Manager

Hire Desk Controller

New Business Manager - Affinity Partnerships

Senior Business Development Manager

Office administrator and telesales

New Business Manager - Affinity Partnerships

Sales Colleague

Business Development Manager

Retail Territory Sales Representative - Sudbury/North Bay

Service Support Coordinator

Counter Manager - Chelmsford

Customer Service & Acquisitions Lead

Listings Manager

Business Development Consultant - Colchester/Cambridge/Harlow

I want to receive the latest job alerts for customer success manager in chelmsford, ess

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