Retention manager Work, Jobs in Chelmsford, Ess (with Salaries)

Dog Daycare Operations Manager
Little Doggy Daycare —Chelmer Village
- £55,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- IT
- Leadership
Quick apply
12d
Senior Estimator & Office Manager
BDC Aluminium —Witham
- Full-time
- Sales
- Supervising experience
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
5d
Branch Manager & Art Teacher, art-K Chelmsford
art-K —Chelmsford
- £30,000 - £55,000 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
14d
Revenue Retention & Growth Tender Manager
Gallagher —Chelmsford
- Full-time
- Remote
General Manager – Eddie's Doggy Daycare
Eddies Doggy Daycare Ltd —Broxbourne
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Branch Manager & Art Teacher
art-K —Chelmsford
- £30,000 - £33,288 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
Head of Growth
JamDoughnut Ltd —Loughton
- From £75,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
8d
Marketing Manager — Client Strategy & Growth
Wingman Marketing Ltd —Braintree
- £30,000 - £38,000 a year
- Full-time
- Management
- English
- In-person
- Free parking
Quick apply
Deputy Human Resources Manager
Rhythmic Care UK Ltd —Ilford
- £35,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Human resources
Quick apply
12d
Support Manager
N Family Club —Bishop's Stortford
- £45,926 - £65,354 a year
- Full-time
- Project management
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
Retail Sales Consultant
ELEMIS —Chelmsford
- Full-time
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Learning and Development Coordinator
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Contract Manager (Mobile)
Artic Building Services —Dartford
- Full-time
- Microsoft Word
- Sales
- HVAC
Sales accounts and business development managers
ALEEZAY LIMITED —Chelmsford
- £20.77 - £29.30 an hour
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
6d
Project Manager - Aviation
MCL —Stansted
- £35,000 - £65,000 a year
- Full-time
- Civil engineering
- Management
- Engineering
Quick apply
5d
Assistant Team Manager - 16+ Care Leavers
Medway Council —Chatham
- Up to £52,920 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Relocation assistance
2d
Operations Manager
Chosen Care Group Ltd —London
- £35,000 - £36,000 a year
- Full-time
- Driving
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
BMW Retail Manager
Sytner BMW Harold Wood —Harold Wood
- Weekend availability
- Communication skills
- Employee discount

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Dog Daycare Operations Manager

Little Doggy Daycare
Chelmer Village

Quick apply

Job details

Full-time
£55,000 - £70,000 a year

Qualifications

Microsoft Excel
Customer service
Bachelor's degree
Animal care
Leadership

Full job description

Operations Manager – Job Description / Purpose of the Role

The Site Manager is responsible for the overall performance, growth, team management, and operational excellence of the doggy daycare.

This role owns:

The full business (revenue + operations)
The full team (hiring → training → performance → culture)
The full client experience
The full dog welfare standard

Core Areas of Responsibility

1. Operational Leadership

You ensure the daycare runs smoothly, safely, and consistently every day.

Responsibilities:

Oversee all core streams:

Client Relations, Marketing & Social Media
Dog Welfare
Ensure daily operations are structured and efficient
Identify operational issues and implement improvements
Maintain consistency in service delivery

Key Outcome: A calm, organised operation that runs without chaos

2. Staff Management & Team Leadership

You are fully accountable for the entire team’s performance and development.

Responsibilities:

Recruit, interview, and hire new staff
Create and manage staff rotas
Ensure correct staffing levels and ratios at all times
Deliver structured onboarding for all new hires
Provide ongoing training
Dog handling
Safety protocols
Client service
Monitor daily performance and behaviour
Conduct regular performance reviews
Address underperformance quickly and clearly
Manage team culture, morale, and communication
Handle staff issues, absences, and conflicts

Key Outcome: A reliable, skilled, and accountable team that performs consistently

3. Business Development & Growth

You are responsible for turning the daycare into a growing, profitable business.

Responsibilities:

Oversee the full client funnel:

Leads → Visits → Conversion → Retention
Work closely with Client Relations & Social Media to:
Increase lead flow
Improve conversion rates
Identify opportunities to grow revenue:
Fill unused capacity
Improve pricing or packages
Monitor market trends and competitors

Key Outcome: Consistent growth in clients, occupancy, and revenue

4. Client Experience & Reputation

You own the end-to-end client journey.

Responsibilities:

Ensure a smooth, professional experience:

Enquiry → Visit → Booking → Ongoing service
Oversee client communication standards
Handle escalated complaints or sensitive issues
Monitor reviews, feedback, and referrals

Key Outcome: High client satisfaction, strong retention, and positive reputation

5. Dog Welfare Oversight

You are ultimately accountable for dog safety and wellbeing.

Responsibilities:

Ensure all welfare standards are consistently met
Oversee group management and safety protocols
Review incidents and enforce improvements
Support Dog Welfare Senior in maintaining high standards

Key Outcome: Safe, happy dogs with minimal incidents

6. Performance Management & KPIs

You run the business using data.

Responsibilities:

Track KPIs across all areas:

Revenue
Leads & conversions
Client retention
Staff performance
Welfare incidents
Hold Doggy Seniors accountable for results
Report weekly/monthly performance
Adjust strategy based on data

Key Outcome: Clear visibility and control of business performance

7. Compliance & Standards

You ensure the business is professional, safe, and compliant.

Responsibilities:

Maintain licensing and regulatory requirements
Ensure health & safety compliance
Maintain documentation and records
Enforce policies across the team

Key Outcome: A compliant, low-risk, professional operation

Key KPIs & Performance Metrics

Business Growth KPIs

Number of new leads per week/month
Lead → Visit conversion rate (%)
Visit → Client conversion rate (%)
Total active clients
Monthly revenue growth (%)
Capacity utilisation (%)

Staff Management KPIs

Staff retention rate
Staff turnover rate
Absenteeism rate
Staff-to-dog ratio compliance (%)
Training completion rate (%)
Time to competency for new hires
Staff performance review scores

Client Experience KPIs

Client retention rate (%)
Number of complaints
Complaint resolution time
Review ratings
Referral rate (%)

Dog Welfare KPIs

Number of incidents
Severity of incidents
Repeat incidents (target: zero)
Cleanliness audit scores

Operational KPIs

Shift coverage (no gaps)
Booking accuracy
On-time opening/closing
Daily operational smoothness

What “Great” Looks Like

A strong Site Manager:

Builds a team that performs without constant supervision
Prevents problems instead of reacting to them
Balances people, dogs, and business performance
Thinks in systems, not just tasks

Pay: £55,000.00-£70,000.00 per year

Application question(s):

What experience do you have:

1. of working in a dog daycare facility
2. with leading a small team (up to 15 staff) in a fast paced environment
3. with scheduling rotas
4. with customer service
5. of social media across all platforms
6. of managing KPIs, targets, or business performance metrics

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in chelmsford, ess

Dog Daycare Operations Manager

General Manager

Senior Estimator & Office Manager

Branch Manager & Art Teacher, art-K Chelmsford

Revenue Retention & Growth Tender Manager

General Manager – Eddie's Doggy Daycare

Account Manager

Branch Manager & Art Teacher

Head of Growth

Marketing Manager — Client Strategy & Growth

Deputy Human Resources Manager

Support Manager

Retail Sales Consultant

Senior Learning and Development Coordinator

Contract Manager (Mobile)

Sales accounts and business development managers

Project Manager - Aviation

Assistant Team Manager - 16+ Care Leavers

Operations Manager

BMW Retail Manager

I want to receive the latest job alerts for retention manager in chelmsford, ess

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