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LycaHealth —Orpington
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
1d
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JMC Aviation —Biggin Hill
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PA Consulting —London
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XTM International —London
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Quantum Intelligence Partners —Maidstone
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- Quality control
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Deloitte —London
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Hazen and Sawyer —Uckfield
- Programmable logic controllers
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Arlo Software Ltd —London
- £30,000 - £38,000 a year
- Full-time
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- CRM software
- Writing skills
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Public Library of Science —London
- £50,000 - £83,000 a year
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2d
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
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Hazen and Sawyer —Uckfield
- Hybrid work
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Shakib & Co —Hampstead Town
- From £90,000 a year
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- Communication skills
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PA Consulting —London
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- Hybrid work
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Customer Service Administrator

LycaHealth -
Orpington

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Patient appointment coordination
Administrative support experience
Patient service
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Organisational skills
Front desk
Patient record updating
Managing patient records
Communication skills
Time management

Full job description

Customer Service Administrator

At Lyca Health, we understand that our people are at the heart of everything we do. We are looking for an outstanding individual who shares our commitment to delivering exceptional service and exceeding expectations for our patients, colleagues and partners.

Job Summary

As a Customer Service Administrator, you will play a key role in providing an efficient and professional reception and administrative service. Acting as the first point of contact for patients and visitors, you will ensure every interaction reflects the high standards of care and customer service that Lyca Health is known for.

You will be responsible for maintaining accurate and up-to-date patient records, liaising with consultants and their PA teams to obtain the correct information and documentation, and supporting the smooth day-to-day operation of the service.

We offer a professional working environment, competitive salary, and the opportunity to be part of a dedicated and supportive team.

Colleagues will work 40 hours per week between 7:30am and 8:00pm, Monday to Saturday, in line with the needs of the business.

Key Responsibilities

Welcome and assist patients, their families and visitors, ensuring a warm, friendly and professional experience.
Maintain an inviting, organised and professional front-of-house environment.
Schedule and manage appointments for patients, consultants, secretaries and external stakeholders, both in person and over the telephone.
Liaise directly with consultants and their PA teams to obtain accurate patient information and medical records.
Handle telephone enquiries and bookings professionally, following company telephone standards.
Monitor voicemail messages and return calls promptly.
Ensure patient records are maintained accurately and updated in line with consultant documentation.
Provide general administrative support to ensure the efficient running of the service.

Person Specification

Essential

Excellent communication and interpersonal skills.
Strong organisational and time management skills.
Good IT skills, including Microsoft Word and Excel.
A professional, friendly and customer-focused approach.

Desirable

Previous experience within a private healthcare or high-end customer service environment.
Experience working within a reception or administrative role.

How to Apply

To apply, please email your CV to [email protected]

Equality, Diversity and Inclusion

At Lyca Health, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and supported. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Additional Information

Whilst we endeavour to respond to all applications, we receive a high volume of interest. If you have not heard from us within three weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Any offer of employment will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Disclosure and Barring Service (DBS) check.

Apply Now

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