Customer support representative Work, Jobs in Chorleywood, Hrt (with Salaries)

Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Customer Experience Representative
WOLF UK LIMITED —Watford
- £27,720 - £29,650 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
3h
AI Clinical Product Researcher
Odin Vision —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
Customer Advisor
B&Q —Hemel Hempstead
- £13.64 an hour
- Part-time
- Annual leave
- Employee assistance programme
18h
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Operational Support Officer
HM Courts & Tribunal Service —High Wycombe
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
Customer Support Representative
Stream —London
- £28,000 - £31,000 a year
- Overtime
- Hybrid work
- Financial services
- Annual leave
Quick apply
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —High Wycombe
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
11d
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
8d
Sales - Sales Advisor - UK
New Look —Watford
- Part-time
- Microsoft Word
8d
Customer Service Representative
Mexgrocer Limited —Luton
- From £25,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
21h
Business Development Executive
Excelerate360 —Hitchin
- £28,000 - £32,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
14d
Field Sales Executive
Charity Link —Watford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Estates Manager (Building Manager)
Praxis Facilities Management —Borehamwood
- £35,000 - £45,000 a year
- Full-time
- Maintenance
- Communication skills
- Employee assistance programme
Quick apply
Customer Service
Benders TV —London
- £11,500 - £15,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
5d
Comunity Representative
DIGI TELECOM LIMITED —Watford
- £19,600 - £36,000 a year
- Part-time
- Remote
- Bilingual
- Customer service
- Organisational skills
Quick apply
13d
Customer Service Representative
Mouser Electronics —High Wycombe
- £26,100 - £29,200 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave

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customer support representative jobs near chorleywood, hrt

Service Analyst - Reporting & Insights

Elexon -
London

Apply Now

Job details

£46,000 a year
5 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
English
Microsoft Office
SQL
Presentation skills
ITIL
Organisational skills
Data visualisation
Communication skills

Full job description

We have an exciting opportunity for a Service Analyst (Grade 9) to join our Reporting & Insights team on a permanent basis. This role is central to supporting the delivery of reporting and insight services that enable customers and stakeholders to access trusted operational data and information across the Balancing and Settlement Code (BSC).

You'll play a key role in delivering high-quality customer support, maintaining operational excellence and helping to continuously improve reporting services. Working closely with colleagues, customers and industry stakeholders, you'll help ensure reporting services are delivered accurately, customer queries are resolved efficiently, and valuable operational insights support the evolving electricity market and the transition to Net Zero.

What you'll do:

As a Service Analyst, you'll support the day-to-day delivery of Reporting & Insights services, ensuring customers receive an excellent service while helping improve operational processes and reporting capabilities.

Provide advice, guidance and support to customers, helping them understand and use Elexon's Reporting & Insights services.
Develop your expertise as a Subject Matter Expert (SME) in your assigned products, services and the Balancing and Settlement Code (BSC).
Monitor operational performance, reporting outputs and service risks, identifying issues, investigating root causes and supporting timely resolution.
Develop and follow operational procedures, ensuring reporting services are delivered accurately and in line with business rules and obligations.
Produce analysis, reports and recommendations that support operational decision-making and continuous service improvement.
Support the validation, maintenance and quality of operational and reporting data.
Assist with the delivery of service enhancements, including testing, implementation and business readiness activities.
Build strong relationships with colleagues, customers and external stakeholders to support excellent service delivery.
Resolve customer queries and provide a high standard of customer service across all interactions.
Develop and maintain knowledge articles, operational documentation and training materials, helping customers make the most of Reporting & Insights services.
Identify opportunities for continuous improvement, helping enhance reporting processes, increase self-service and improve the overall customer experience.

What you'll bring:

We're looking for someone who enjoys analysing information, solving problems and delivering an excellent customer experience in a fast-paced operational environment.

Excellent customer service and stakeholder management skills, with the ability to build positive working relationships.
Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
An analytical mindset with an interest in reporting, operational performance and data-driven decision making.
The ability to explain complex technical or regulatory information in plain English to different audiences.
A proactive approach, taking ownership of work and seeing tasks through to completion.
Strong written and verbal communication skills.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
A collaborative approach with a willingness to learn new products, systems and industry knowledge.

Desirable experience:

Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC).
Experience working with operational reporting, business data or customer insight.
Familiarity with SQL, Power BI or other reporting and data visualisation tools.
Experience presenting information or analysis to customers or stakeholder groups.
Experience producing operational procedures, guidance or knowledge management content.
Knowledge of ITIL or service management principles.

What's in it for you:

£46,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

customer support representative jobs in chorleywood, hrt

Service Analyst - Reporting & Insights

Customer Experience Representative

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Customer Care Coordinator

FinTech Startup Associate (Customer Success)

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