Senior On-site IT Support Technician
Magnera Corporation —Lydney
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
1d
Service Improvement Manager
Leonard Cheshire —Cheltenham
- £55,597 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Regional Operations Manager
BidvestNoonan —Cheltenham
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- SDLC
- Work from home
- Employee assistance programme
Quick apply
Factory Process Manager
elix sourcing solutions —Tetbury
- £40,000 - £50,000 a year
- Continuous improvement
- Manufacturing
12d
Senior Manager CRM (4 month Fixed Term Contract)
Ecotricity —Stroud
- Hybrid work
- Travel
- Analytics
- Employee discount
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Work from home
Quick apply
2d
Head of Continuous Improvement
Safran —Gloucester
- Full-time
- Continuous improvement
General Operative
elix sourcing solutions —Ross-on-Wye
- Up to £13 an hour
- Monday to Friday
- Continuous improvement
- Communication skills
9d
Telecom Director
Selnet Optima Networks Ltd. —Bristol
- £85,000 - £110,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
Quick apply
Office Administrator
Aqua Construction Limited —Quedgeley
- Part-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
2d
Business Analyst - Team Leader
Northrop Grumman —Cheltenham
- £77,000 - £110,000 a year
- Bachelor's degree
- Team management
- Travel
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
Sustainable Supply Chain Co-Ordinator (Graduate)
Commercial —Cheltenham
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Education Adviser - Early Years Team Manager
South Gloucestershire Council —Yate
- £55,534 - £60,390 a year
- Full-time
- Continuous improvement
- Driving
- Travel
- Annual leave
- Employee discount
8d
Senior HR Manager / Head of HR
Aura Care Living Ltd —Cirencester
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Human resources
- Free parking
Quick apply
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Production Manager
Unilin —Ross-on-Wye
- Engineering
- Continuous improvement
- Organisational skills
HR Analyst
Safran —Gloucester
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
Senior Manager, Internal Communications Electric Thermal Solutions (ETS)
Chromalox —Cheltenham
- Marketing
- Bachelor's degree

I want to receive the latest job alerts for senior it support in cinderford, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior On-site IT Support Technician

Magnera Corporation -
Lydney

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Technology infrastructure experience
Driving Licence
MCSE
Mentoring junior staff
IT service management
Microsoft Office Suite
Enterprise architecture
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
IT support
Mentoring
Solarwinds
Root cause analysis

Full job description

Overview:

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

This role will work Monday to Friday 8am - 4pm with some flexibility where required. There will also be a requirement to attend our Aberdare and Molden sites on at least a monthly basis. The role holder will also hold mentor/coaching responsitiblity to the IT Apprentice.

You will received 25 days annual leave plus 8 standard bank holidays, up to 2 days TOIL can be taken and we offer Life Assurance, matched pension contributions up to 5%, employee of the month awards and on the spot recognition rewards.

The individual is accountable for the overall technical health, stability, and continuous improvement of on‑site IT services across [insert locations]. Acting as the highest local technical authority, this role provides strategic and operational leadership for on‑site support, complex incident resolution, infrastructure stability, and alignment with Magnera global standards.

The role owns the resolution of complex, business‑critical, or systemic issues, leads local technology initiatives, and works closely with global IT, engineering, security, and manufacturing teams to ensure IT services enable operational excellence.

Responsibilities:

Duties & Responsibilities

Acts as the senior technical escalation point for complex or critical on‑site incidents and problems.
Owns end‑to‑end resolution of high‑impact incidents, including deep diagnosis, root‑cause analysis, and implementation of permanent corrective actions.
Provides technical leadership for on‑site infrastructure, end‑user computing, and manufacturing‑adjacent systems, ensuring resilience, performance, and security.
Defines, reviews, and enforces local implementation of Magnera IT standards, procedures, and best practices.
Leads site‑level technology initiatives and projects, including refresh programs, infrastructure upgrades, and continuous improvement initiatives, from planning through execution.
Partners with global IT teams, vendors, and third parties to design and implement solutions aligned with enterprise architecture and security requirements.
Plays a key role in problem management, major incident reviews, and service improvement planning.
Provides technical coaching and mentorship to Level 1 and Level 2 team members, raising overall team capability and consistency.
Owns asset lifecycle governance at site level, including hardware standards, lifecycle planning, and risk management.
Maintains oversight of service performance, aging tickets, and recurring issues, driving systemic improvements to reduce incidents and downtime.
Contributes to budgeting, forecasting, and cost optimisation by providing technical insight, risk assessment, and investment recommendations.
Represents on‑site IT interests in change control, operational governance, and cross‑functional meetings.

Travel

A full driver’s license (pertinent to the country of site), with car, is required. Travel between sites is expected and may occasionally include overnight stays.

Qualifications:

Requirements

Education & Experience

Bachelor's degree (B. A.) from four-year college or university; or typically five to seven years’ + experience providing hands‑on IT support in an enterprise or manufacturing environment.
Demonstrated expertise in enterprise IT environments, including end‑user computing, on‑site infrastructure, and integration with manufacturing or operational systems.
Strong experience in incident, problem, and change management within an ITIL‑aligned environment.
Proven ability to analyse complex technical and business problems, design effective solutions, and communicate outcomes to technical and non‑technical stakeholders.

Computer Skills

Advanced knowledge of Windows Operating Systems and enterprise endpoint management.
Expert working knowledge of Microsoft Office Suite.
Strong experience with Active Directory, Exchange, and identity management.
Hands‑on experience with endpoint configuration, patching, system hardening, and security controls.
Strong working knowledge of ITSM platforms (e.g., SolarWinds Service Desk).
Advanced understanding of ITIL practices and service management principles.
Relevant senior‑level certifications (e.g., MCSE, Azure, Infrastructure, ITIL) are advantageous.
Demonstrated technical leadership and mentorship capability.
Multi‑language support experience is advantageous.

Competencies

Acts as a trusted technical authority and role model
Strategic thinker with strong operational discipline
Proactive, resilient, and outcomes‑driven
Comfortable operating with ambiguity and high impact
Strong influencer across technical and non‑technical teams

Apply Now

Refine Your Search

senior it support jobs in cinderford, gls

Senior On-site IT Support Technician

Service Improvement Manager

Regional Operations Manager

Senior Developer

Factory Process Manager

Senior Manager CRM (4 month Fixed Term Contract)

Human Resources Business Partner

Head of Continuous Improvement

General Operative

Telecom Director

Office Administrator

Business Analyst - Team Leader

IT Business Solutions Manager - EMEA & Wellness

Sustainable Supply Chain Co-Ordinator (Graduate)

Education Adviser - Early Years Team Manager

Senior HR Manager / Head of HR

IT Business Solutions Manager - Global Product Innovation

Production Manager

HR Analyst

Senior Manager, Internal Communications Electric Thermal Solutions (ETS)

I want to receive the latest job alerts for senior it support in cinderford, gls

Explore jobs in more locations

Duties & Responsibilities

Requirements

Competencies

Jobseeker tools

Employer Tools

Browse

Stay Connected