Service team lead Work, Jobs in Colchester, Ess (with Salaries)

Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
2d
Branch / Service Centre Manager - Commercial and Industrial Door Systems
UK Shutters and Doors Ltd —Colchester
- £40,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
- Free parking
Quick apply
2d
Service Manager
Leonard Cheshire —Colchester
- £53,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Neighbourhood Team Manager
Ipswich Borough Council —Ipswich
- £51,356 - £53,460 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
9d
Sales Support Executive
Greenmill Supply Co. Ltd —Colchester
- From £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
8d
Team Leader/Deputy Manager
Limetrees Care Group —Harwich
- £33,280 a year
- In-person
- Care plans
- Leadership
Quick apply
Brain Injury Support Worker (Part time)
Rebound Care and Support Ltd —Manningtree
- £17 an hour
- Part-time
- Paediatrics
- In-person
- Care plans
- Annual leave
Quick apply
9d
Team Leader (Supervisor)
Anglian Water Services Ltd —Ipswich
- £32,044 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
9d
Office Supervisor in Jewellery Repairs
Alistair Black —Woodham Ferrers
- £28,392 - £30,420 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Specialist Service Technician.
Rentokil Initial Group —Colchester
- £26,655 - £38,000 a year
- Overtime
- Customer service
- No experience needed
- Driving
- Relocation assistance
- Annual leave
Quick apply
Female Brain Injury Support Worker (Full time, Part time)
Rebound Care and Support Ltd —Earls Colne
- £17 - £20 an hour
- Part-time
- Driving
- In-person
- Care plans
- Annual leave
Quick apply
8d
Internal Sales Executive
Greenmill Supply Co. Ltd —Colchester
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Profit sharing
Quick apply
8d
Housing Assistant
Pinnacle Group —Colchester
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Business Support Manager
Ipswich Borough Council —Ipswich
- £42,839 - £45,091 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Sick pay
Registered Manager
ivolve Care and Support —Clacton-on-Sea
- Up to £42,500 a year
- Full-time
- Management
- IT
- In-person
- Annual leave
- Sick pay
14d
Head of Governance, Risk and Compliance
Call Assist —Colchester
- Full-time
- Continuous improvement
- Travel
- In-person
- Work from home
- Employee discount
Quick apply
4h
Graduate Management Trainee - Colchester / Clacton / Braintree
Enterprise Mobility —Colchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Life Skills and Community Engagement Officer
Essex and Suffolk Youth Enquiry Service —Colchester
- £30,000 a year
- Part-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
9d
Neighbourhood Manager (Recycling and Refuse)
Colchester City Council —Colchester
- £39,321 - £44,039 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
4d
Deputy Manager
Autism Anglia —Colchester
- £3,211.28 - £32,161.28 a year
- Overtime
- Management
- Care plans
- Leadership
- Free parking
Quick apply

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Customer Service Team Lead

Onyx Gaming
Colchester

Quick apply

Job details

Full-time
From £30,000 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Complaint handling
Microsoft Office
Supervising experience
Customer support
Communication skills

Full job description

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Team Lead, you'll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

This is a hands-on leadership role. You'll lead a team of Customer Support Specialists coaching and developing them, managing escalations and complaints, and keeping quality and compliance on track. You'll also work shifts alongside the team, and take your own share of customer contacts when things get busy.

What you'll do

Lead, coach and develop a team of Customer Support Specialists, with regular one-to-ones, performance reviews and day-to-day support
Act as the escalation point for complex or sensitive cases, including complaints and higher-risk accounts
Investigate and resolve complaints fairly and promptly, and oversee payment, verification and fraud escalations
Manage Safer Gambling and customer vulnerability cases in line with company procedures, working closely with the Compliance and Player Safety teams
Oversee daily workload, queue management, rotas, resource planning and holiday cover
Monitor service levels, quality and performance, stepping in early where support is needed
Carry out quality assurance reviews and give clear, constructive feedback that helps the team improve
Support recruitment, onboarding and training, and take an active part in process and operational improvements
Maintain strong knowledge of UKGC regulations, company policies and procedures, and support the team in doing the same

What we're looking for

Experience matters, but attitude matters just as much. We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team. This is a fast moving, regulated industry, so initiative, resilience and a can do approach go a long way.

An interest in sport, gaming or the iGaming industry
Previous experience leading or supervising a customer support or operations team, ideally in online gaming or financial services
Strong coaching, communication and people management skills
Experience handling customer complaints and operational escalations
A good working knowledge of UKGC regulations, Responsible Gambling and AML/KYC processes
Strong attention to detail and the ability to work accurately under pressure
Confident using Microsoft Office and multiple internal systems
A positive team player with a customer-first mindset, adaptable and calm in a fast-moving environment

Hybrid working opportunities may be available, depending on distance from the office.

Join us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office..

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

service team lead jobs in colchester, ess

Customer Service Team Lead

Branch / Service Centre Manager - Commercial and Industrial Door Systems

Service Manager

Neighbourhood Team Manager

Sales Support Executive

Team Leader/Deputy Manager

Brain Injury Support Worker (Part time)

Team Leader (Supervisor)

Office Supervisor in Jewellery Repairs

Specialist Service Technician.

Female Brain Injury Support Worker (Full time, Part time)

Internal Sales Executive

Housing Assistant

Business Support Manager

Registered Manager

Head of Governance, Risk and Compliance

Graduate Management Trainee - Colchester / Clacton / Braintree

Life Skills and Community Engagement Officer

Neighbourhood Manager (Recycling and Refuse)

Deputy Manager

I want to receive the latest job alerts for service team lead in colchester, ess

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