Customer consultant Work, Jobs in Colney Heath, Hrt (with Salaries)

Customer Experience & Operations Consultant (Fixed-term contract)
Molton Brown —Bishop's Stortford
- Overtime
- Social media management
- Customer service
- Data analysis skills
Quick apply
Telesales / Appointment Setter (Cold Outbound) — Office Based (London)
Solar Panels London —London
- £14 an hour
- Full-time
- CRM software
- Customer service
- English
Quick apply
Analytical Consultant – Retailer Customer Success Team
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee assistance programme
Quick apply
3d
Health, Safety & Fire Consultant
Office Test —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Major Loss Claims Handler - Catastrophic Injury
Hastings Direct —London
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
12d
Customer Helpdesk Consultant
InfoTrack —London
- £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
3d
Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Sales Executive
Mighty Recruitment —Hatfield
- £38,700 a year
- Full-time
- Sales
- Microsoft Office
- Business development
- Annual leave
Quick apply
10d
Customer Value Consultant
Doodle —London
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Quick apply
Telesales Consultant
Tiny House Pro limited —Potters Bar
- £12.71 an hour
- Overtime
- CRM software
- Sales
- Social media management
- Free parking
Quick apply
6d
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
Sales Consultant
HGV Learning —London
- £21,000 - £66,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Work from home
Quick apply
3d
Lettings Consultant
Andrews Property Group —Kingsbury
- £25,400 - £29,200 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Employee assistance programme
- Referral programme
Quick apply
Sales Representative - Remote Working
Union Income Benefit —London
- £26,000 - £30,000 a year
- No weekends
- Remote
- Sales
- English
- Communication skills
- Paid training
- Annual leave
3d
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
People Manager
Odds Farm Park Ltd —High Wycombe
- £13,125 - £15,000 a year
- Part-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Store discount
Quick apply
3d
Client Account Manager
Apex Housing Solutions —London
- Up to £30,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Referral programme
Quick apply
Trainee Engineer (Fire & Warden Call)
Sentinel —South London
- From £27,000 a year
- Full-time
- Health & wellbeing programme
- Flexible schedule
Quick apply
5d

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Customer Experience & Operations Consultant (Fixed-term contract)

Molton Brown -
Bishop's Stortford

Quick apply

Job details

Fixed term contract

Benefits

Company pension

Qualifications

Social media management
Customer service
SAP
Data analysis skills
Microsoft Office
Contracts
Communication skills
A Level

Full job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

About the Role

Fixed-term contract, Customer Experience & Operations Consultant: 16 weeks from 7th September - 24th December, with some weekend work where required. This role combines delivering outstanding customer experiences with identifying and implementing operational improvements. By building trust through engaging interactions and enhancing processes, the Consultant will help strengthen customer satisfaction, loyalty, and advocacy, contributing to overall business success.

What you will do:

Manage escalated customer interactions across all channels (including social media), ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and the company's tone of voice. Adapt seamlessly to changing priorities and demands, demonstrating advanced objection handling and problem-solving.
Facilitate the efficient processing of customer returns, refunds, and manual fraud reviews, reporting any suspicious activity to the Line Manager to support fraud prevention efforts.
Maintain accurate customer records in the CRM system, ensuring compliance with GDPR standards.
Develop and maintain product/campaign -specific FAQs with approval from the Line Manager and internal copy team.
Responsible for logging, addressing, and resolving customer & product feedback to enhance the customer experience. Contribute to business reporting efforts by highlighting key trends
Propose innovative customer care strategies and assist in implementing new processes.
Collaborate on project assignments to support new initiatives within the Customer Experience, Operations, and Digital Teams. Post-launch, provide feedback to the Line Manager regarding successes and areas for improvement.

What you will need:

GCSEs and A-Levels (or equivalent) required.
Proficient in Microsoft Office applications.
Experience with SAP OTC is desirable.
Knowledge of data analysis, visualisation, and reporting tools would be advantageous.
Previous experience in a customer service or operations role, ideally within the luxury retail sector.
Demonstrated ability to resolve customer complaints with professionalism, supported by excellent written and verbal communication skills.
Capable of managing objections and navigating challenging situations effectively while maintaining a customer-focused approach.
Familiarity with social media management platforms and analytics tools to monitor engagement and evaluate customer interactions.
Flexible and willing to work weekends as overtime when required to support business needs and customer demand.

#LI-DT1

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

An entrepreneurial environment where passionate and innovative teams come together.
Respect, teamwork and collaboration are at the heart of how we work.
A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)
A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…
Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams. To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/

Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful. https://kao.voyse.io/

Our Privacy Policy: https://www.kao.com/emea/en/privacy/

Quick apply

Refine Your Search

customer consultant jobs in colney heath, hrt

Customer Experience & Operations Consultant (Fixed-term contract)

Telesales / Appointment Setter (Cold Outbound) — Office Based (London)

Analytical Consultant – Retailer Customer Success Team

Health, Safety & Fire Consultant

Health Advisor/FOH

Technical Success Consultant

Major Loss Claims Handler - Catastrophic Injury

Customer Helpdesk Consultant

Customer Service Consultant

Sales Executive

Customer Value Consultant

Telesales Consultant

Graduate Technical Consultant

Sales Consultant

Lettings Consultant

Sales Representative - Remote Working

Safety & Compliance Officer

People Manager

Client Account Manager

Trainee Engineer (Fire & Warden Call)

I want to receive the latest job alerts for customer consultant in colney heath, hrt

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