Customer experience specialist Work, Jobs in Coventry, Eng (with Salaries)

Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
21h
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Lloyds Banking Group Customer Support - Leamington Spa
Lloyds Banking Group —Leamington Spa
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
Team Leader
HM Courts & Tribunal Service —Coventry
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
12d
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Insight Specialist - 6 Month FTC
Coventry Building Society —Coventry
- £33,240 - £40,500 a year
- Microsoft Excel
- Analysis skills
- Project management
2d
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Customer Services Submissions Officer
Key Forensic Services —Coventry
- £24,683.85 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
9d
Customer Insight Specialist - 6 Month FTC
The Co-operative Bank —Coventry
- £33,240 - £40,500 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
2d
Tenancy Sustainment Worker
Spring Housing Association —Coventry
- Up to £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
11d
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Service Specialist
EZECO Ltd —Birmingham
- £24,420.00 - £38,785.13 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
2d
Trade Plate Driver - Vehicle Delivery
K3Moves Ltd —Coventry
- £500 - £900 a week
- Full-time
- English
- Driving
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service Specialist: Apprenticeship Programme
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Laboratory & Ballistic Range Officer
NP Aerospace —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule
Service Owner Specialist
Cadent Gas —Coventry
- £48,747 - £54,480 a year
- Hybrid work
- Customer service
- Agile
- IT
- Employee discount
11d
Sales Executive
WeBuyAnyCar —Coventry
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply

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customer experience specialist jobs near coventry, eng

Customer Experience Specialist

Circom Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,655 a year
21 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
English
Microsoft Office
Data entry
Waste management
English
Phone etiquette

Full job description

NOTE: PLEASE DO NOT APPLY IF YOU ARE AN APPLICANT THAT DOES NOT HAVE THE RIGHT TO WORK IN THE UK. SPONSORSHIP IS NOT POSSIBLE FOR THIS ROLE. THIS IS A OFFICE BASED ROLE , (NO ADJUSTMENT TO WORK FROM HOME)

To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
Perform follow up calls on customer enquiries, complaints and orders to assure follow-through, completion and satisfaction
Establish and maintain accurate and timely customer case data for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
To liaise with other departments within Circom to resolve issues
To respond sensitively and professionally to all inbound telephone, email and web queries and enquiries regarding any Circom service or other issue
Input accurate information into Circom systems
Build and develop effective internal and external relationships
Recognise trends and identify and implement service/process. improvements/opportunities
Make outbound courtesy calls to customers ensuring service standards are as they should be
To be first point of contact for subcontractors assisting with administration and queries
Motivated and self-driven, and with a desire to provide world class customer care
Must live within reasonable commuting distance to Circom offices in Coventry

Requirements: Skills, Experience and Qualifications:

Preferably 1 years' experience within a customer service environment
Based within reasonable travel distance to the Coventry office
Knowledge of the Waste Management Industry (preferred but not essential)
Knowledge of a Customer Information Database and other customer related database knowledge and skills
Computer literate (Microsoft Office packages, e-mail)
GCSE level 4 or above in English language or English literature (or equivalent)
Ability to manage own workload effectively and efficiently.
Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers
Organised, able to plan and prioritise
Able to problem solve
Ability to keep to strict deadlines

Summary

As a Customer Experience Specialist, you will be integral in delivering outstanding customer service and support within the waste management sector. Reporting to the Customer Care Director. Your core skills in English communication and phone etiquette will be essential in addressing customer inquiries and resolving issues effectively. Your proficiency in Microsoft Office and Dynamics and data entry will be important.

This is a perfect start for anyone who wants to forge a career in the every growing Environmental and Sustainability sector.

Pay: £24,000.00-£26,655.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Coventry CV6 6LQ: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in coventry, eng

Customer Experience Specialist

Customer Experience & Quoting Specialist

Lloyds Banking Group Customer Support - Leamington Spa

Team Leader

Customer Service Advisor

Customer Insight Specialist - 6 Month FTC

Customer Account Specialist

Customer Services Submissions Officer

Customer Insight Specialist - 6 Month FTC

Tenancy Sustainment Worker

Customer Retentions Specialist

Customer Service Specialist

Sales Assistant - UNIQLO Bullring

Customer Resolutions Specialist Claims

Trade Plate Driver - Vehicle Delivery

Customer Service Specialist: Apprenticeship Programme

Travel Experience Specialist

Laboratory & Ballistic Range Officer

Service Owner Specialist

Sales Executive

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