Patient experience manager Work, Jobs in Coventry, Eng (with Salaries)

Practice Manager
Springfield Medical Practice —Coventry
- £55,000 a year
- Full-time
- Business development
- Project management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
12d
Delivery Team Trainer
Evri —Coventry
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Travel
8d
Senior Overseas Patient Access Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
7d
Medical Receptionist
Broomfield Park Medical Centre —Coventry
- £12.92 an hour
- Part-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
14h
Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
Fleet Customer Care Agent | Stellantis
Calex UK —Coventry
- Up to £28,000 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Annual leave
- Employee discount
3d
Long Term Care Assoc Acct Mgr - Birmingham, AL
Teva —Birmingham
- £88,000 - £160,000 a year
- Nursing home
- Sales
- Bachelor's degree
- Annual leave
Outpatient Receptionist- Admin Support
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,272 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
8d
Security & Wellbeing Services Manager
ISS Facility Services —Coventry
- Weekend availability
- Management
- Continuous improvement
- Communication skills
Quick apply
Clinical Territory Associate
Intuitive Surgical —Birmingham
- Day shift
- Up to 50% travel
- Sales
- English
Dental Practice Manager
Duradent Dental Group —Nuneaton
- From £35,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
14d
Administration Specialist and Personal Assistant
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
1d
Quality and Risk Advisor
Alliance Medical Ltd —Warwick
- £50,000 - £60,000 a year
- Full-time
- Presentation skills
- Driving
- Travel
Quick apply
Qualified Bus Driver
Stagecoach —Nuneaton
- £17.20 - £20.15 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Qualified Bus Driver Leamington Spa Depot
Stagecoach —Leamington Spa
- £16.70 - £17.86 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Medical Secretary, Neurology
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Volunteering Development Administrator
The Myton Hospices —Warwick
- £25,000 a year
- Part-time
- Travel
- IT
- In-person
- Free parking
- Store discount
Quick apply
8h
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Endoscopy Lead Practitioner
Circle Health Group —Coventry
- Up to £45,000 a year
- Full-time
- Hospital
- Teaching
- Employee discount
- Life insurance
1d
On-Site staffing Coordinator & Analyst PART TIME
HCA Healthcare UK —Birmingham
- £31,500 a year
- Part-time
- Microsoft Excel
- Hospital
- Microsoft Office
- Employee discount
12d

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Practice Manager

Springfield Medical Practice
Coventry

Quick apply

Job details

Full-time
£55,000 a year
12 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Sick pay
On-site parking

Qualifications

Business development
Project management
Quality assurance
Bachelor's degree
Human resources
AI
Leadership
Communication skills

Full job description

About Us

Springfield Medical Practice is a well-established GP practice in the north of Coventry. We care for 7,200 patients. We are an established training practice, with six GP Partners, two salaried GPs, 2 practice nurses, HCA and Phlebotomist, two clinical pharmacists and a social prescriber team and physiotherapist. We work from a purpose-built, high-quality premises with on-site parking.

We are proud of the professional, cohesive team we have built, including an excellent reception and administrative team. Our aim is to deliver the highest standard of care while treating every patient with dignity, respect and courtesy.

We are an EMIS practice, rated Good by the CQC, and a high QOF-achieving practice. We are members of the Coventry North Primary Care Network (PCN), working collaboratively with neighbouring practices to improve care for our local population.

We are recruiting for this role following the sad and unexpected death of our previous Practice Manager, who transformed our team over eight years of dedicated service. We are looking for someone who can build on that legacy and help shape the next chapter of the practice during this delicate transition.

The Role

As Practice Manager, you will ensure the vision and values of Springfield Medical Practice are realised through effective and efficient management of our team and resources. You will lead on the strategic direction of the practice as well as its day-to-day operational, financial and human resource management, working closely with the Partners to achieve their objectives.

We are looking for a self-starting individual who thrives with creative responsibility — someone with strong strategic planning skills, proven experience of leading a team, and a track record in business development. This experience doesn't necessarily need to come from healthcare; strong transferable skills from other sectors are equally welcome.

This is a full-time role which will be within our core opening hours of 8am–6.30pm, with flexibility required. We undertake extended access with within our PCN. We know flexibility works both ways, and this will be reciprocated.

Person Specification

Essential Criteria:

A strong educational background, with at least a university degree or equivalent, and a demonstrated commitment to continuing professional development in management.
Proven experience leading, motivating and managing a team, with strong interpersonal skills, the ability to build relationships, respect confidentiality, and handle sensitive situations professionally. This will include with staff and patients.
Solid human resources skills and understanding of employment law and related legislation, with the judgement to know when to seek further advice.
Understanding of quality assurance processes, with experience managing the information and evidence needed for successful outcomes (e.g. CQC inspections).
Strong project management skills, including organisational and operational planning, with the ability to prioritise and manage a busy, varied workload across multiple concurrent projects.
Ability to prepare agendas and papers for meetings, ensuring attendees have the right information in advance and that meetings deliver clear outcomes.
Excellent oral and written communication skills, with strong attention to detail and the confidence to engage a range of audiences, including external stakeholders, on behalf of the practice.
A proactive approach, using initiative and applying knowledge flexibly to solve problems as they arise.
Ability to interpret financial and numerical information, construct complex budgets, and present detailed business plans. An understanding of AI technologies uses and limitations.
Proven experience identifying strategic and commercial opportunities within an organisation and successfully delivering on them.
Ability to interpret and advise on complex guidelines and take the lead on developing protocols and policies for the practice's operational activities.
Comfortable acknowledging the limits of your own knowledge, with the initiative to research further or draw on the expertise of others in the team.

Desirable Criteria:

Experience working within the NHS or a similar context, with an understanding of practice management and the wider challenges currently facing GP practices.
An understanding of the future of General Practice and the 10-year plan and the integration with neighbourhood development framework.

How to Apply

An immediate start is available, but we are willing to wait for the right candidate.

Please apply with a covering letter and full CV to:[email protected]

Closing date is 4th September with interviews week commencing 7th September.
Springfield Medical Practice is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Full time: 37.5 hours per week

Salary: £55,000 per annum, depending on experience

Pay: £55,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in coventry, eng

Practice Manager

Delivery Team Trainer

Senior Overseas Patient Access Officer

Medical Receptionist

Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7

Fleet Customer Care Agent | Stellantis

Long Term Care Assoc Acct Mgr - Birmingham, AL

Outpatient Receptionist- Admin Support

Security & Wellbeing Services Manager

Clinical Territory Associate

Dental Practice Manager

Administration Specialist and Personal Assistant

Quality and Risk Advisor

Qualified Bus Driver

Qualified Bus Driver Leamington Spa Depot

Medical Secretary, Neurology

Volunteering Development Administrator

Customer Care Co-ordinator

Endoscopy Lead Practitioner

On-Site staffing Coordinator & Analyst PART TIME

I want to receive the latest job alerts for patient experience manager in coventry, eng

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