Customer experience specialist Work, Jobs in Coventry, Wmd (with Salaries)

Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £33,000 - £37,000 a year
- Full-time
- In-person
- Negotiation
- Free parking
Quick apply
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- English
- Continuous improvement
Sales Executive
WeBuyAnyCar —Coventry
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
9d
Warehouse Operative - Evenings
Evri —Coventry
- £12.71 an hour
- Part-time
- Annual leave
Freight Forwarder - European Road Freight
C4 Logistics Ltd —Coventry
- £32,000 - £37,000 a year
- Full-time
- In-person
- Negotiation
- Free parking
Quick apply
Warehouse Operative - Nights
Evri —Coventry
- £12.71 an hour
- Full-time
- Annual leave
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Referral programme
Human Resources Apprentice
Macfarlane Group —Coventry
- £21,227.00 - £24,862.30 a year
- Monday to Friday
- Microsoft Outlook
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Microsoft Word
- Computer literacy
- Maths
- Work from home
- Employee discount
Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
3h
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
Pharmacy Dispenser Assistant/ Tech
Dispensing Centre Ltd —Coventry
- £26,436.80 - £31,200.00 a year
- Overtime
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Sales Assistant
TGJones —Kenilworth
- £8.00 - £12.71 an hour
- Overtime
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
6d
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Parts Assistant
The Vella Group —Coventry
- £29,724.50 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Warehouse Operative Nights
Evri —Coventry
- £12.71 an hour
- Full-time
- Annual leave
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme

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customer experience specialist jobs near coventry, wmd

Planner Coordinator

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£29,742.37 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Transport schedule optimization
Computer literacy
Delivery scheduling
Logistics
Internal department liaison
Microsoft Office Suite
Complaint handling
Data entry
Transport experience
Transport scheduling
Communication skills
Time management

Full job description

About The Role

Vehicle Movement Planner & Coordinator

Birmingham, Solihull Parkway

4 on 4 off rotating shift - 8am - 7pm

£29742.37 per annum

Main Function of the Job

This varied role is responsible for the planning and coordination of vehicle movements for our fleet of specialist drivers, who collect and deliver vehicles under the We Buy Any Car brand.

You will act as the first point of contact for our fleet of employed and self-employed drivers, providing support and guidance to ensure efficient and professional vehicle collections and deliveries.

Working within a small, friendly, and fast-paced team dedicated solely to the WeBuyAnyCar operation within BCA Logistics, you will build excellent rapport with our field-based remote workforce and enjoy the camaraderie of a lively office environment.

This position is ideal for someone who thrives in a busy office, enjoys problem-solving, and is keen to progress their career in the automotive industry.

Key Responsibilities

Plan, allocate, and manage vehicle movements, ensuring customer Service Level Agreements (SLAs) are met.
Support and guide drivers in delivering first-class customer service.
Monitor vehicle availability and make amendments as required to maintain accuracy of job details.
Input and update movement data received via email, electronic imports, or verbally.
Proactively prioritise workloads and respond promptly to real-time events such as traffic delays, breakdowns, or last-minute requests.
Answer incoming calls promptly and professionally, assisting drivers with any queries or job confirmations.
Liaise with Service Delivery and Administration teams to resolve customer and driver queries, including pay-related issues.
Ensure all work is planned in line with customer requirements, including time windows, EPOD expectations, and site access constraints.
Coordinate additional driver resources when needed to meet operational demand.
Re-plan movements in cases of aborts, failures, or breakdowns.
Report any issues, delays, or driver concerns to the Team Leader or Operations Manager.
Maintain accurate records and systems to support operational efficiency.
Resolve complaints and take corrective action to prevent recurrence, in compliance with departmental ISO 9002 guidelines.
Provide day-to-day administrative support to Team Leaders and Operations Managers.
Take responsibility for your own health and safety and that of colleagues at all times.
Undertake any other reasonable duties as required.

Skills and Experience Required

Right to work in the UK.
Friendly, polite, and professional manner.
Strong communication and interpersonal skills.
A positive ‘can-do’ attitude and proactive approach.
Excellent attention to detail and accuracy in data entry.
Ability to remain calm and organised under pressure in a busy office environment.
Strong time management and prioritisation skills.
Competent IT skills, particularly with Microsoft Office and in-house systems.
Experience within transport, logistics, or automotive operations is desirable but not essential.

Why Join Us?

You’ll be part of a dynamic and supportive team where your contribution makes a real difference. We offer the opportunity to develop your career within BCA Logistics, the UK’s leading vehicle collection and delivery company, and gain valuable experience in a fast-moving, customer-focused environment.

Quick apply

Refine Your Search

customer experience specialist jobs in coventry, wmd

Planner Coordinator

Customs Clearance Agent

Customer Experience & Quoting Specialist

Sales Executive

Warehouse Operative - Evenings

Freight Forwarder - European Road Freight

Warehouse Operative - Nights

Customer Resolutions Specialist Claims

Human Resources Apprentice

Customer Onboarding & Transition Specialist

Cruise Travel Expert

Assistant Concierge - Bank Staff

FM Help Desk Operative

Pharmacy Dispenser Assistant/ Tech

Sales Assistant

Employment Specialist (IPS) - Birmingham & Solihull

Parts Assistant

Operational Support Officer

Warehouse Operative Nights

Customer Account Specialist

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