Energy advisor Work, Jobs in Coventry (with Salaries)

Energy Adviser
Coventry Citizens Advice —Coventry
- £26,798 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- CRM software
- English
- Data entry
- Free parking
- Gym membership
Quick apply
2d
HR Coordinator
IMI Group —Marston Green
- Microsoft Powerpoint
- Customer service
- Bachelor's degree
Quick apply
8d
SHE Advisor
Costain —Coventry
- Full-time
- Hybrid work
2d
Technical Assessor/Advisor
Elmhurst Energy Systems Limited —Lutterworth
- From £26,000 a year
- Full-time
- English
- In-person
- Teaching
- Health & wellbeing programme
- Work from home
Quick apply
Customer Services Advisor
Ecolab Inc. —Birmingham
- Weekend availability
- Life insurance
1d
Press Office Advisor (Maternity Cover)
Uniper —Birmingham
- Full-time
- Business
- Communication skills
2d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Retail Advisor
EE —Leamington Spa
- £13.66 an hour
- Customer service
- Annual leave
- Employee discount
2d
Hire Controller
SunbeltRentals —Birmingham
- £29,724 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
11d
Talent Advisor (Experienced Recruiter)
Cummins Inc. —Daventry
- English
- Continuous improvement
- Mentoring
3d
Domestic Energy Assessor (DEA) Technical Advisor
Elmhurst Energy Services Limited —Lutterworth
- Up to £27,000 a year
- Full-time
- Hybrid work
- Free parking
- Health & wellbeing programme
Quick apply
Commercial Executive
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
- Employee discount
Quick apply
Account Manager
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Information Systems Auditor
National Grid —Warwick
- Up to £70,000 a year
- AI
- Analytics
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Carbon & Energy Advisor
COLAS ROADS UK —Birmingham
- £30,000 - £40,000 a year
- Communication skills
- Annual leave
- Employee discount
4d
Graduate Quality Advisor
VINCI Energies —Birmingham
- Writing skills
- Engineering
- Microsoft Office
Sales Consultant
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- CRM software
- Financial services
- Time management
- Annual leave
- Employee discount
Quick apply
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree

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Energy Adviser

Coventry Citizens Advice -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,798 a year

Qualifications

Customer service
GCSE
Case note recording
Case record updates
English
Microsoft Office
Mentoring
IT
Signposting to community resources

Full job description

Role description

The purpose of the role is:

To provide generalist advice with a focus on energy (traditional and low carbon technologies) and income maximisation, to clients particularly to those who are in or at risk of fuel poverty. This will be 1-2-1 advice via different channels, e.g., telephone, face to face, and digital.

Our ideal candidate will have experience of delivering advice to vulnerable clients facing financial hardship.

The Energy Advisor will:

Provide advice and information to clients on a 1-2-1 basis, primarily by telephone, but also digital channels and face to face, to help them manage their home energy with specific focus on income maximisation, energy efficiency, heating solutions, smart and low carbon technologies, and the behavioural changes they can take to help their individual situation,
Ensure income maximisation through benefits entitlement check, non monetary debt assistance, and signposting to energy grants
Refer client internally within Coventry Citizens Advice services or signpost to other specialist agencies, the local authority or partners as appropriate
Ensure where possible advice leads to positive outcomes for the client, enabling them to feel more confident in their understand of energy issues,
Attend outreach events to promote the CCA Energy Service and follow-up individual client queries,
Provide peer support to other generalist energy advisers within the CCA Energy team.
Undertake any other tasks that may be reasonably required by the employer within the role.

In addition to client-facing advice work, the Generalist Advisor will:

Service output

Ensure the delivery of individual targets and support the delivery of the wider targets for the Energy Project team
Provide statistical information related to project’s performance in-line with funder requirements.

Administration

Maintain detailed case records using the Casebook system, meeting the requirements of the Operational Policies, and Citizens Advice’s Advice Quality Standards (AQS),
Ensure all data and service information is communicated promptly and that client information is stored securely in-line with CCA Information Assurance and data protection policies,
Maintain a high level of quality advice through active involvement in independent file reviews across all CCA services. Continuous professional development
Be an active member of relevant energy forums, for example the Citizens Advice Energy Workplace group,
Engage in continuous development of skills as a competent generalist adviser, with a focus on understanding of needs of the client group including undertaking energy advice modules on Skillbook,
Attend internal and external training as agreed with the Energy Team Leader.

Health and Safety & Research and Campaigns

Comply with all relevant CCA Health and Safety Policies and Procedures.
Support Citizens Advice research and campaigns work by providing case studies and feedback on issues of concerns and trends identified.

How to Apply

Please complete the application form available on our website and email your completed application to [email protected].

You can access the application form here: https://www.coventrycitizensadvice.org.uk/job/energy-adviser-2/

Please note: We do not accept CVs. Only completed application forms will be considered.

Please note that when shortlisting we base our scoring and decision making on the answers you provide in Section 2 of the application form.

This section allows you to provide evidence of your experience, knowledge, skills, and abilities that are relevant to the role as described in the role profile.

Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement.

No assumptions will be made about your achievements and abilities.

Please note that there is a word limit of 200 words per question.

A useful guide is the S.T.A.R. method:

Situation – give a specific example
Task – briefly describe the task/ objective/ problem
Action – tell us what you did
Results – describe what results were achieved.

Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

Pay: £26,798.00 per year

Work Location: Hybrid remote in Coventry

Quick apply

Refine Your Search

energy advisor jobs in coventry

Energy Adviser

Retentions Advisor

HR Coordinator

SHE Advisor

Technical Assessor/Advisor

Customer Services Advisor

Press Office Advisor (Maternity Cover)

Service Desk Manager

Retail Advisor

Hire Controller

Talent Advisor (Experienced Recruiter)

Domestic Energy Assessor (DEA) Technical Advisor

Commercial Executive

Account Manager

Information Systems Auditor

Employee Relations Advisor

Carbon & Energy Advisor

Graduate Quality Advisor

Sales Consultant

Assistant Manager - Cyber and Digital Health

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