Job Title: Residential Property Management and Maintenance Manager
Salary: Circa £40,000 per annum
Hours: 8.30am - 5.00pm
Job Type: Full Time, Permanent
Location: Burnley, BB12 7TY (In Person)
Department: Property Management / Maintenance
Portfolio: Residential property portfolio of 2,000+ properties
Reports To: Senior Management / Head of Property Management
Responsible For: Property Inspectors, Trade Staff, Contractors and Renovation Inspectors
Role Purpose
Sell UK Property is part of a wider Group of Companies specialising in property purchase, renovation, lettings, management and sales. We are seeking an experienced Residential Property Maintenance/Management Manager to oversee the maintenance and operational performance of our portfolio of over 2,000 residential properties across the North of England (Burnley & Middlesbrough)
This role is ideally suited to candidates with experience in residential property management, lettings, housing associations or residential asset management who have strong knowledge of reactive maintenance, contractor management, landlord compliance and customer service.
The successful candidate will ensure that properties are well maintained, legally compliant and managed to the required standard. They will be responsible for leading internal teams and external contractors, improving maintenance processes, controlling costs, maintaining accurate records and ensuring works are completed efficiently and within agreed service levels.
This role requires strong leadership, excellent knowledge of residential property maintenance, sound understanding of landlord obligations, health and safety requirements, HHSRS standards, damp and mould diagnosis, contractor management, CRM systems, reporting and audit trails.
Ideal Background
We are particularly interested in candidates with experience in one or more of the following:
- Residential Property Management
- Lettings & Property Maintenance
- Housing Associations
- Residential Asset Management
- Local Authority Housing
- Block Management
- Residential Repairs & Maintenance
This role is unlikely to be suitable for candidates whose experience is primarily in commercial facilities management or construction project management.
Key Responsibilities
· Property Management and Maintenance
· Team Leadership and Line Management
· Contractor and Trade Staff Management
· Compliance, Health and Safety and Property Standards
· Technical Competency and correct diagnosis of repairs/renovation work required
· Management Reporting, Documentation and Process Improvement
Essential Experience
Please note: This role is focused on managing an existing residential property portfolio. Whilst transferable skills are valued, applicants whose experience is primarily in commercial facilities management, security management or construction project management, without significant residential property management or housing experience, are unlikely to meet the essential requirements of this role.
The successful candidate must be able to demonstrate:
- Significant experience managing maintenance within the UK residential property sector.
- Experience managing occupied residential properties and coordinating reactive maintenance activities.
- Experience managing a large residential property portfolio or a high-volume maintenance environment.
- Strong knowledge of landlord obligations, property management responsibilities and maintenance compliance.
- Proven leadership and line management experience within residential property management, housing, maintenance or a closely related sector.
- Experience managing property inspectors, trade staff, contractors or maintenance teams.
- Experience controlling maintenance costs whilst maintaining legal compliance, health and safety standards, and property quality.
- Strong understanding of residential property health and safety obligations.
- Working knowledge of the Housing Health and Safety Rating System (HHSRS).
- Experience diagnosing and managing common residential property defects, including damp, mould, condensation, leaks, disrepair and structural issues.
- Experience producing management reports, procedures, protocols, training materials and maintaining accurate audit trails.
- Strong communication skills, with experience coaching, mentoring and developing staff.
- Ability to analyse data and use findings to improve efficiency, service delivery and operational performance.
Essential Skills and Competencies
Leadership and Management
- Strong people management skills with the ability to lead, motivate and develop teams.
- Confident decision-maker, able to prioritise workloads across a large residential property portfolio.
- Able to hold staff, contractors and suppliers accountable for performance, quality and service standards.
Communication and Training
- Excellent written and verbal communication skills.
- Strong report-writing ability with excellent attention to detail.
- Able to produce clear procedures, protocols, guidance documents, templates and training materials.
- Confident explaining technical property issues clearly and professionally to colleagues, contractors and stakeholders.
Systems, CRM and Data
- Excellent knowledge of CRM, property management and maintenance management systems.
- Able to improve operational performance through the effective use of systems, workflows and reporting tools.
- Strong analytical skills with the ability to identify trends, monitor KPIs and improve operational efficiency.
- Committed to maintaining accurate records and comprehensive audit trails.
Commercial and Cost Control
- Able to monitor and control maintenance expenditure and departmental budgets.
- Confident reviewing quotations, challenging costs and ensuring value for money.
- Strong understanding of balancing cost control with legal obligations, tenant safety and maintaining high property standards.
Qualifications
Essential or Strongly Preferred:ARLA Level 3/ Propertymark (or equivalent residential property qualification) is desirable but not essential.
Person Specification
The ideal candidate will be:
- Highly organised and able to manage a demanding workload
- Confident working in a fast-paced, high-volume property environment
- Technically competent, commercially aware and solutions focused
- A strong communicator with excellent documentation standards
- Data-driven and confident using systems to improve performance
- Able to lead teams, manage contractors and influence wider working practices
- Proactive in identifying risks, inefficiencies and service improvement opportunities
- Professional, accountable and committed to maintaining high property standards
- Capable of balancing tenant safety, legal obligations, cost control and operational efficiency
Summary
This is a key management role requiring a technically strong, data-driven and highly organised property professional. The successful candidate will play a central role in maintaining a large residential portfolio, improving systems and processes, managing staff and contractors, controlling maintenance costs and ensuring high standards of compliance, documentation and service delivery.
Benefits:
- Free pay day lunch once a month
- Free continental breakfast every day
- Company events
- Medical Care
- Support, training and professional development
- Regular 1-1 reviews with manager to discuss career progression
- Mileage fully covered if travelling at work
- Free Parking on site
- 32 Days Holiday (Including Bank Holidays)
- On Site Canteen
- Working in a long, established, and reputable business
- Workplace Pension
- An additional days holiday for their Birthday
- Long Service awards
Pay: £40,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Do you have more than 2 years experience in Residential Property Management?
Work Location: In person
