Agency manager Work, Jobs in Cranbrook, Ken (with Salaries)

Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
2d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
Transfer Station Manager
Commercial Services Group —Royal Tunbridge Wells
- £44,112.98 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
1d
Deputy Manager
Aspens Charities —Royal Tunbridge Wells
- £15.54 an hour
- Full-time
- Microsoft Office
- Supervising experience
- Driving
- Paid training
- Employee assistance programme
Quick apply
4d
Credit Control Manager
Adaro Optics Ltd —Marden
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
Residential Home Manager
Inspire Sussex —Eastbourne
- £40,053 a year
- Full-time
- Organisational skills
- In-person
- Care plans
Quick apply
Co-ordinator Support – Home Care
Papillon Home Care —Hythe
- From £25,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Care experience
- Free parking
- Paid training
Quick apply
Specialist Support Worker
Streetlight UK —Swale
- £25,480 - £27,300 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Driving
Quick apply
2d
Senior Emergency Preparedness Manager
UK Health Security Agency —Ashford
- £56,185 - £68,574 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
2d
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Premium Delivery & Installation Driver (HGV Class 2) - UK & European Tramping
Pineapple Contracts —Aylesford
- £50,000 a year
- Overtime
- Heavy lifting
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
Senior Business Development Manager (IT Managed Services)
Proxar Ltd —Sevenoaks
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
1d
Deputy Manager
Priory —Bexhill
- £14.10 an hour
- Full-time
- Organisational skills
- Care plans
- Communication skills
- Referral programme
Quick apply
Branch Manager - Hastings
Hays Travel —Hastings
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
11d
Estate Agent
The Property Experts —Ashford
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Area Manager
Places for People —Maidstone
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
Ofsted Registered Manager
DAYSTARS HOME LTD —Maidstone
- From £450,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Annual leave
- Flexitime
Quick apply
Transport Assistant
Pineapple Contracts —Aylesford
- Full-time
- Heavy lifting
- Driving
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Stores, Logistics and Materials Manager
Energy Solutions —Aylesford
- From £45,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Sick pay
Quick apply
8d

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agency manager jobs near cranbrook, ken

Home Claims Handler

Trinity Claims -
Tonbridge

Quick apply

Job details

£29,000 - £31,000 a year
2 days ago

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Analysis skills
Relationship management
Contracts

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

We are seeking an enthusiastic, detail-oriented, and customer-focused professional to manage a portfolio of household and building insurance claims from first notification to settlement. You will also play a key role in liaising with suppliers, contractors, and surveyors to ensure the smooth and timely progression of claims.

Key Responsibilities:

Claims Handling & Customer Service

Advise policyholders on general queries and insurance claims issues, providing world-class, full lifecycle claims handling.
Respond to policyholder portal messages professionally and within agreed SLAs.
Build policyholder confidence by developing rapport and listening to each customer's specific needs.
Check policy coverage, gather documentation (receipts, photographs, accident reports), and ensure claims are processed methodically.
Arrange for payments within authority levels and negotiate settlements both verbally and in writing.
Manage a high-volume portfolio of claims, prioritising by individual circumstances from set-up to settlement.
Perform basic fraud checks and escalate suspicious circumstances to the Counter Fraud team.
Assist with overflow calls during peak times as necessary.
Constantly seek improvements in customer service delivery.
Assist with audit and oversight of the Surveyor and Contractor Network, working with Regional Technical Surveyors and the Supply Chain Manager.
Review surveyor reports for accuracy and compliance.
Validate contractor estimates against pricing models, estimating software, and policy conditions.
Monitor and update claim reserves, authorise cash settlements, and close claims.
Measure and cost building works, identifying the financial impact of changes.
Apply knowledge of contracts and policy terms when delivering claim decisions.
Instruct, liaise with, and oversee contractors and suppliers.
Support audits and performance monitoring of the surveyor and contractor network.
Provide technical advice to the claims team on construction techniques, repair methods, and materials.
Review and resolve policyholder scope disputes and declined claims in line with policy terms.
Ensure health, safety, and sustainability considerations are addressed in decisions.
Customer and Stakeholder Communication
Deliver clear, concise, and accurate claim decisions to policyholders and suppliers.
Manage policyholder queries and disputes in a professional and empathetic manner.
Maintain accurate records to support conflict avoidance and resolution.

Customer Communication & Complaint Management

Deliver professional, empathetic and proactive service throughout the customer journey, recognising the impact of property damage on customers.
Respond to policyholder portal messages, telephone enquiries and correspondence within agreed service levels.
Build customer confidence through clear communication, effective expectation setting and regular updates.
Select the most appropriate communication method for each interaction, proactively contacting customers by telephone where discussions are complex, sensitive, likely to require detailed explanation or involve delivering difficult news, ensuring customers receive a clear and personalised service.
Take ownership of complaints relating to your claim portfolio, seeking to resolve concerns promptly, fairly and at the earliest opportunity.
Aim to resolve a minimum of 50% of complaints informally within 3 working days, using effective communication and sound judgement to restore customer confidence and avoid unnecessary escalation.
Where informal resolution is not possible, ensure complaints are fully investigated, accurately documented and progressed promptly to support the issue of a Final Response Letter within the regulatory 8-week timeframe.
Identify recurring complaint themes and contribute to improvements in customer experience and operational processes.

Supplier Liaison & Relationship Management

Liaise with internal teams, third-party suppliers, contractors, and surveyors to ensure all parties are updated and claims progress smoothly.
Build and maintain effective working relationships with suppliers, ensuring clear and concise communication.
Demonstrate tact and assertiveness when dealing with the Supplier/Surveyor Network.
Support the audit and performance management of suppliers and contractors.

General

Ensure SLAs and KPIs are consistently met and maintained.
Undertake any individual or team task or activity reasonably requested and in line with company values.

Key Requirements:

Minimum of 2 years experience working in home claims
In-depth understanding of Escape of Water (EoW) incidents within Household Insurance, including common causes, repair approaches, and mitigation strategies- Essential
Working knowledge of household insurance policies, terms, exclusions, and claim lifecycles.
Ability to interpret and apply policy wording accurately to determine liability and coverage.
Strong analytical ability to assess technical reports, estimates, invoices, and photographic evidence.
Capable of identifying inconsistencies or exaggerations in claims and escalating where necessary (e.g, potential fraud).
Skilled at making accurate and fair settlement decisions.
Experience in handling Escape of Water claims or other property insurance claims in a desktop/office-based environment.
Ability to manage content claims- Essential

In return, we can offer you:

Basic Salary £29,31,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

agency manager jobs in cranbrook, ken

Home Claims Handler

Aftersales Manager

Transfer Station Manager

Organised Immigration Crime (OIC) Investigator

Deputy Manager

Credit Control Manager

Residential Home Manager

Co-ordinator Support – Home Care

Specialist Support Worker

Senior Emergency Preparedness Manager

Sales Support Administrator

Premium Delivery & Installation Driver (HGV Class 2) - UK & European Tramping

Senior Business Development Manager (IT Managed Services)

Deputy Manager

Branch Manager - Hastings

Estate Agent

Area Manager

Ofsted Registered Manager

Transport Assistant

Stores, Logistics and Materials Manager

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