Management analyst Work, Jobs in Cranfield, Bdf (with Salaries)

1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
4d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
4d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
9d
CUPRA/SEAT Product Analyst
VolkswagenGroup —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Life insurance
3d
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Assistant Analyst - GLP
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
Risk Analyst
Solus Accident Repair Centres —Milton Keynes
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
5d
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Senior Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Analytics
- Annual leave
- Work from home
9d
Military Intelligence & Data Analyst Coach
FIND. —Bedford
- £35,000 a year
- Full-time
- Military
- Mentoring
- Training & development
Quick apply
ESG Data Analyst
Silverstone —Silverstone
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
9d
Test Analyst
Interpham Consulting —Luton
- Full-time
- Mentoring
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
Advanced Pharmacy Technician/Data Analyst
NHS Northamptonshire Integrated Care Board —Kettering
- £39,959 - £48,117 a year
- Weekend availability
2d
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Microsoft Office
2d
Laboratory Analyst - Dose Analysis
Labcorp —Huntingdon
- Full-time
- Computer literacy
- Computer skills
13d

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1st Line Support Analyst

Dawsongroup -
Milton Keynes

Quick apply

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Incident queue management
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Intune
Mobile devices

Full job description

About this Role

Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.

Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
Configure, deploy and support desktops, laptops, peripheral equipment and Android and iPhone mobile devices, including device management through Microsoft Intune
Identify recurring issues, contribute to the knowledge base and escalate complex incidents to 2nd Line Support while maintaining ownership and communication

About You

You will bring a helpful, curious approach and enjoy working through technical issues in a calm and structured way. Not sure you meet every point below? We value potential, transferable skills and a willingness to learn, so please do not rule yourself out.

Experience supporting users in a Help Desk, Desktop Support or similar technical service environment
Working knowledge of Microsoft Windows, with basic administration experience across Active Directory, Microsoft 365 and VMware Horizon
Experience deploying or managing devices through Microsoft Intune
An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications welcomed but not essential
Clear communication, strong problem solving skills and a customer focused approach, with the confidence to take ownership and ask for support when needed

About Us

Dawsongroup has been in business since 1935 and has more than 50 years of experience in asset rental, supporting customers across a broad range of specialist markets. Group IT helps keep that wider business connected and productive, with a culture built around integrity, ownership, collaboration and finding practical ways to work smarter.

A business that values growth in both its people and its operations
A team environment where collaboration, communication and knowledge sharing matter
A commitment to providing safe, fulfilling and rewarding careers
A company focused on solving customer challenges and continually improving how it works

About Your Future

This role offers a strong starting point for someone who wants to deepen their technical knowledge and develop within a broad Group IT environment. You will gain exposure to a varied technology estate, work closely with experienced 2nd Line colleagues and have access to support that can help you shape your next career step.

Funded training and internal progression pathways, both nationally and worldwide
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
2x life assurance scheme and long term incentives
Cycle to work schemes and seasonal gifts
Wellbeing and mental health support

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to turn your interest in technology into a rewarding career with a business that will support your growth? Join Dawsongroup and help keep our people connected, supported and moving forward, because people are our greatest asset.

Dawsongroup is well known for its tailored solutions and specialist asset supplies, but the real asset is our team. Working at Dawsongroup is more than just a job, it’s a journey. Browse the available opportunities today.

Quick apply

Refine Your Search

management analyst jobs in cranfield, bdf

1st Line Support Analyst

Contact Centre Operations Manager

2nd Line analyst - Technical Support

Cyber Security Analyst

CUPRA/SEAT Product Analyst

Senior BI Analyst

CDD Analyst

Assistant Analyst - GLP

Data Analyst

Risk Analyst

Senior Sample Reception Officer

Implementation Analyst

Senior Analyst

Military Intelligence & Data Analyst Coach

ESG Data Analyst

Test Analyst

IT Business Analyst

Advanced Pharmacy Technician/Data Analyst

HR MI and Systems Analyst 12mth FTC

Laboratory Analyst - Dose Analysis

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