Platform manager Work, Jobs in Crawcrook, Twr (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
8d
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
DigiDAD Engagement Officer
Inspired Human Resources Ltd —Gateshead
- £30,321 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
Quick apply
6d
Salesperson
Barker and Stonehouse —Gateshead
- £24,784.50 - £45,000.00 a year
- Weekend availability
- English
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
8d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
7d
Senior Sales Enablement Manager
Arctic Wolf —Newcastle upon Tyne
- £47,200 - £117,600 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Digital Platform Territory Manager
Align Technology —Newcastle upon Tyne
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
Senior Delivery Manager (Public Sector)
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
8d
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Energy Consultancy Team Manager
Green Shift Energy —Newcastle upon Tyne
- £40,000 - £60,000 a year
- Full-time
- Management
- Sales
- English
- Referral programme
Quick apply
1d
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
8d
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9h
Project Manager
U.S. Bank National Association —Newcastle upon Tyne
- £49,045 - £57,700 a year
- Full-time
- PMP
- Project management
- Organisational skills
6d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Data Platform Manager
Norton Rose Fulbright —Newcastle upon Tyne
- Azure
- DevOps
10d
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Commercial Freight Manager
PlayForwarding Digital Logistics —Newcastle upon Tyne
- £50,000 - £65,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Contracts
- Life insurance
- Sick pay
Quick apply
7d
ER Manager - Policy & Compliance
Greggs —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
13d

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platform manager jobs near crawcrook, twr

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Maintenance
SQL
ITIL
Agile
Problem management
Root cause analysis

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

platform manager jobs in crawcrook, twr

Incident Manager

Paid Search Manager

L&D Services Manager

Applied AI Engineer – Prompting & Evaluation

DigiDAD Engagement Officer

Salesperson

Senior Accessibility Specialist

Senior Sales Enablement Manager

Digital Platform Territory Manager

Senior Delivery Manager (Public Sector)

Regional Business Development Manager (On Trade) - North East, Leeds and York

Energy Consultancy Team Manager

Ecommerce Manager

Head of Contracts and Operations - Driving Theory Test

Project Manager

Head of Customer Operations and Insight

Data Platform Manager

Client Engagement Manager -Full time - Permanent - Gateshead

Commercial Freight Manager

ER Manager - Policy & Compliance

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