Head of customer service Work, Jobs in Crawley, Eng (with Salaries)

Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
11d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
CX Team Member
Foot Locker —Crawley
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
2d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
SARG Stakeholder Events Co-Ordinator
Civil Aviation Authority —Gatwick Airport
- £41,000 - £54,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11h
Account Manager
OCS Group —Crawley
- 8 hour shift
- Remote
- Microsoft Office
- IT
- Communication skills
Quick apply
7d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
7d
Head of Transport Policy and Projects
Brighton & Hove City Council —Hove
- £68,949 - £75,505 a year
- Full-time
- Presentation skills
- Contracts
- AI
- Employee assistance programme
- Employee discount
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
2d
Head of Asset Management
YMCA DownsLink Group —Hove
- £62,025 a year
- Full-time
- Microsoft Office
- Contracts
- Communication skills
Head of IT Operations
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
10d
Training Coordinator (Construction)
Coinford Ltd —Charlwood
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Group Head of IT Service Management
Odevo —London
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
Quick apply
Service Colleague (Food Services)
ASDA —Crawley
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
Head of Digital Innovation and Partnerships
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
10d
Head of Data and Insight
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
9d
Senior Brand Manager
Allianz —Guildford
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Employee discount
9d
Team Leader (Express)
ASDA —Crawley
- £13.10 - £14.10 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Roadside Technician - Horsham
RAC —Horsham
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
14d

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head of customer service jobs near crawley, eng

Regional Manager

Lanes Group -
Crawley

Quick apply

Job details

Permanent | Full-time
£65,000 a year
11 days ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
IT
Leadership

Full job description

Regional Manager

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

Position: Regional Manager

Location: Sussex Region

Job Type: permanent, full-time

Hours: Monday to Friday, 45 hours, plus on call rota - start times to be discussed

Salary: £65,000 + bonuses

Benefits: 21 days holiday (plus bank holidays); company vehicle; phone; laptop; onsite parking; auto enrolment pension scheme; friendly working environment.

STRICTLY NO AGENCIES PLEASE

About the Role:

This is a highly professional role that involves a great deal of skill and knowledge of the utilities industry and will require you to engage with clients and build strong working relationships, which will help deliver key ODI’s/KPI’s the business model requires in line with the budgets set.
You will be assisting the company to achieve its goals and objectives by region. You will assist recruitment efforts by assessing each prospective staff and assigning them in the best possible locations and work to improve productivity, customer relations and service, and surpassing regional goals by coordinating, mentoring and motivating operational staff.
You will conduct site visits to assess the conditions and recommend changes, working alongside the Health & Safety team to ensure the correct procedures are followed and meet government regulations and environmental, health and security standards.
The Regional Manager will be leading a team of operatives and will have strong leadership and customer service skills to do so.
You will be working in a high-profile operational position, taking responsibility and accountability for the performance of the team across a large geographical area.
The Regional Manager will be regularly liaising with the client to ensure strong working relationships, contractor engagement and accountability.
You will be responsible for communicating with our planning functions to drive efficiency and promoting and delivering customer satisfaction.
The Regional Manager will drive continuous improvement in line with H&S legislation and budgets.
They will liaise with the Health, Safety & Wellbeing team to ensure the work environment complies with regulations set by the government regarding environmental, health and safety criteria.
You will manage a P&L, meet and exceed KPI’s across key work streams and lead a team of Line Managers, Transport Leads and Technical Specialists.
Promoting a culture of engagement and motivation within the team.

The successful candidate will:

Communicate care and passion for the Company and its brand.
Strive to be positive and constructive at all times.
Straight talking about the facts of the situation – open discussions are the best way to find solutions.
Help others through communicating clearly.
Deliver on commitments.
Support all of the team that you are working with to ensure the achievement of goals.
Adhere to all company policies.
Carry out any other ad hoc tasks that arise at the request of the head of Operations to meet the operational needs of the company.

Required Experience:

The successful candidate must have a Full UK Driver's Licence to be considered for this position.
Strong managerial experience.
Leadership experience and strong interpersonal, relationship - building and networking skills.
Confidentiality is very important within this position and we are looking for someone with experience of working with sensitive information.
This is a fast paced position and it is essential that you have experience of prioritising your workload and being organised is crucial.
Proficient within the Microsoft Office Suite.

Although it is not essential it is desirable if the successful candidate will have Senior Managerial experience within a Drainage / Utilities business. It is also desirable that you will be proficient in IOS software and have a good understanding of Sewer Flooding and Pollution activities.

You must have a full UK drivers licence.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please note: we do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications.

Quick apply

Refine Your Search

head of customer service jobs in crawley, eng

Regional Manager

Group Head of Data Protection

CX Team Member

Airport Manager

SARG Stakeholder Events Co-Ordinator

Account Manager

Head of Enforcement

Head of Transport Policy and Projects

Head of Business

Head of Asset Management

Head of IT Operations

Training Coordinator (Construction)

Data Enrichment Manager

Group Head of IT Service Management

Service Colleague (Food Services)

Head of Digital Innovation and Partnerships

Head of Data and Insight

Senior Brand Manager

Team Leader (Express)

Roadside Technician - Horsham

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