Head of customer service Work, Jobs in Crawley, Eng (with Salaries)

Airside Officer
British Airways —Gatwick Airport
- £16.26 - £18.48 an hour
- Weekend availability
- Communication skills
- Free parking
- Employee discount
5d
School Business Manager
The Mead School —Royal Tunbridge Wells
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Group Sales Administrator
SVC Labs —Crawley
- Full-time
- CRM software
- Writing skills
- ERP systems
- Employee discount
Quick apply
8d
Patient Services Coordinator / Call Handler
Medical Imaging Partnership —Crawley
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover
Ascendit Lifts Ltd —Horley
- From £25,500 a year
- Temporary
- CRM software
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
6h
Configuration & Logistics Co-ordinator
TEK Express Limited —Broadfield
- £26,227.50 a year
- Full-time
- Data entry
- In-person
- Time management
- Free parking
- Life insurance
Quick apply
14d
Procurement Specialist
Rainbo Supplies and Services Limited —Crawley
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Free parking
- Gym membership
Quick apply
6d
Internal Construction Recruiter
Coinford Ltd —Charlwood
- Full-time
- Microsoft Office
- Databases
- Organisational skills
- Free parking
- Annual leave
7h
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
8d
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
6d
Airside Operative - Ramp Agent
Menzies Aviation —London / Gatwick Airport
- Full-time
- Customer service
- Communication skills
5d
PA to Assistant Director and Heads of Service
East Sussex County Council —Lewes
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
12d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Head of Operational Performance
DHL Supply Chain —Gatwick Airport
- Analysis skills
- Continuous improvement
- Analytics
2d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
7d
Accounts Assistant - Remote
Owlis Technology Limited —South East Region
- £27,000 - £30,000 a year
- Remote
- Annual leave
Quick apply
Field Manager
Lanes Group —Crawley
- £34,000 - £38,000 a year
- Weekend availability
- Customer service
- Team management
- Leadership
Quick apply
6h
Equalities Diversity and Inclusion Manager
Brighton & Hove City Council —Hove
- £57,775 - £63,123 a year
- Full-time
- Presentation skills
Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount

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Airside Officer

British Airways -
Gatwick Airport

Apply Now

Job details

Permanent | Full-time
£16.26 - £18.48 an hour
5 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee discount

Qualifications

Driving Licence
GCSE
Communication skills

Full job description

Reference 12217 Closing date 31/8/2026 Brand Gatwick Ground Services Career area Ground Operations & Cargo Business area Dispatch and Operations Contract type Permanent Full Time Location London Gatwick

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full ID Pass for London Gatwick Airport.

The role:

Airside Officer

Reporting to the Head of Dispatch and Operations, you will be part of a team providing 24 hour coverage and responsible for the smooth and effective running of our LGW operation. The purpose of the Airside Officer is to monitor and allocate staff for all GGS airside ramp activities, ensuring the highest performance and safety standards are met within a safe work environment and in line with the Policies and Procedures of GGS.

Shifts run on a 4 on 4 off shift pattern, with a variation of day shifts (0500 to 1700), mid shifts (1100 to 2300) and night shifts (1700 to 0500).

What you'll do:

Maintain a safe and secure working environment, whilst delivering an operation to the highest standards of safety, customer service, regularity and consistency.
Demonstrate an ability to communicate well, build strong relationships and rapport with people from all levels of GGS and customer businesses.
Plan and monitor the day and following day’s work load and staffing levels, reacting to any issues that may occur.
Ensure all GGS assets are accounted for and in a fully serviceable condition; these assets to be signed in/out by all allocated staff.
Give a detailed shift report at the end of each shift to the Duty Manager, report and produce operational documents to and for senior management.
Ensure company uniform and grooming standards are being adhered to at all times.
Reporting of unserviceable GSE equipment into the TCR portal and monitoring of telematics.
Check Dispatch flight files for compliance, recording all checks and reporting any failings to the Duty Manager.
Ensure staff member injuries and incidents are reported in compliance with GGS’s reporting process.

What you'll bring to Gatwick Ground Services:

Proven planning and organising skills.
Excellent communication skills (both written and verbal) to all levels both internal and external.
Resilient, able to work as a team player in a complex, cross-functional, pressurised operational environment.
Flexible, having a positive attitude to change.
Ability to respond to a culturally diverse community.
Proactive and highly motivated self-starter able to work without supervision.
Good people skills are required and the ability to work accurately while under operational pressure.
A high standard of personal expectation and the ability to lead by a professional example

Your experience:

You will require minimum of 3 years’ experience working in a Ground Handling and/or Airline environment

CRC compliant to enable airside ID pass
Full DVLA driving licence to enable airside driving permit
Educated to GCSE standard or equivalent

What we offer:

Salary £31,705.56 (£16.26ph) increasing to £36,039.92 (£18.48ph) following the successful completion of 6 months probation, plus £2,506.43 additional annual shift pay.

Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays.

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
After completion of 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
Health benefits including free winter flu jab and access to the HSF Health Plan
Cycle to work scheme
Free staff parking
Discounts on public transport and airport food vendors
A generous leave allowance, increasing annually for the first 5 years of employment
Pension scheme
Three times salary life assurance

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.

Apply Now

Refine Your Search

head of customer service jobs in crawley, eng

Airside Officer

School Business Manager

Group Sales Administrator

Patient Services Coordinator / Call Handler

Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover

Configuration & Logistics Co-ordinator

Procurement Specialist

Internal Construction Recruiter

Head of Business

Assistant Operations Manager

Airside Operative - Ramp Agent

PA to Assistant Director and Heads of Service

Facilities & Travel Coordinator

Head of Operational Performance

HR Business Partner

Accounts Assistant - Remote

Field Manager

Equalities Diversity and Inclusion Manager

Mobile Support Team Leader

Head of People & Culture Business Partner

I want to receive the latest job alerts for head of customer service in crawley, eng

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