Level service technician Work, Jobs in Croydon, Eng (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
9d
Mobile vehicle fuel drain technician
AFF Holdings Limited —Redhill
- Up to £45,000 a year
- Overtime
- No experience needed
- Programmable logic controllers
- Driving
- Work from home
Quick apply
Station Systems Technician Level 4
M Group —London
- Night shift
- Serving
- IT
- Computer skills
- Employee discount
Mechanical & Electrical Technician Apprentice
Canal & River Trust —London
- £22,095 a year
- Full-time
- Customer service
- Electrical experience
- In-person
7d
Vehicle Technician BMW Banstead
Berry BMW —Banstead
- Up to £65,559.43 a year
- Full-time
- Maintenance
- In-person
- Hand tools
- Annual leave
- Life insurance
Quick apply
14d
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
8d
Pharmacy Dispenser
Modha pharma —Bromley
- £12.21 - £16.14 an hour
- Full-time
- Medication administration
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Vehicle Technician
Berry BMW —Croydon
- From £38,000 a year
- Full-time
- Maintenance
- In-person
- Hand tools
- Life insurance
- Referral programme
Quick apply
6d
Data Center Technician - Slough Berkshire, DCC Communities
Amazon Data Services UK Limited —London
- Weekend availability
- Computer Science
- Software troubleshooting
- AWS
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
6d
Mobile Technician Level 2 or 3 - Romford
cinch —London
- Up to £42,000 a year
- Monday to Friday
- Employee assistance programme
Quick apply
Tactical MET Technician
ABL 1Touch —Croydon
- Driving
- Mechanical knowledge
- Employee assistance programme
- Referral programme
Quick apply
Trainee Pharmacy Technician - Apprenticeship (2yr contract)
Frith Pharmacy —Sutton
- Up to £26,437 a year
- Full-time
- Medication administration
- English
- IT
- Employee discount
Quick apply
9d
Branch Manager
Eden Park Motorist Centre Ltd —Beckenham
- £45,000 - £55,000 a year
- Full-time
- Management
- Supervising experience
- Driving
Quick apply
Roadside Technician - London and Greater London
RAC —Bromley
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
Junior IT Support Technician - Starting 5th October 2026
The Children's Trust —Tadworth
- Call to connect
- Free parking
- Annual leave
Quick apply
1d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Service Technician Apprenticeship
Calex UK —Hillingdon
- Full-time
- Customer service
- English
- Driving
Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service
BEARS Ambulance Service —London
- £42,434 a year
- 12 hour shift
- Driving
- In-person
- Time management
Quick apply
1d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

level service technician jobs in croydon, eng

Helpdesk Technician (1st line)

IT Support Technician (1st/2nd Line)

Mobile vehicle fuel drain technician

Station Systems Technician Level 4

Mechanical & Electrical Technician Apprentice

Vehicle Technician BMW Banstead

IT Field Support Technician - T2 / Second Line

Pharmacy Dispenser

Vehicle Technician

Data Center Technician - Slough Berkshire, DCC Communities

IT Technician

Mobile Technician Level 2 or 3 - Romford

Tactical MET Technician

Trainee Pharmacy Technician - Apprenticeship (2yr contract)

Branch Manager

Roadside Technician - London and Greater London

Junior IT Support Technician - Starting 5th October 2026

IT Support Technician (Level 1)

Service Technician Apprenticeship

Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service

I want to receive the latest job alerts for level service technician in croydon, eng

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