2 customer support engineer Work, Jobs in Croydon (with Salaries)

Operations Controller (full time)
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Field Service Engineer
Eversys UK Ltd. —Croydon
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- English
- Programmable logic controllers
- Store discount
- Health & wellbeing programme
Quick apply
8d
OOH Contact Centre Supervisor
BSW Heating Ltd —London
- Up to £31,842.20 a year
- Temporary
- Microsoft Outlook
- Management
- Recruiting
Quick apply
23h
Building Compliance Test Technician
Spratt and Hamer. —London
- £28,000 - £37,000 a year
- Full-time
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
7d
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
14d
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
14d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Linux
Quick apply
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
Backlog & Works Administrator
ISS Facility Services —London
- Remote
- Organisational skills
- Contracts
- Communication skills
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
6d
ICT Service Desk Analyst
i-Jobs —Esher
- £16.56 an hour
- Full-time
- Travel
- SharePoint
- In-person
Quick apply
3h
Field Welfare Officer
Fulmar Services —Wood Green
- £37,000 - £42,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
- Life insurance
- Referral programme
Quick apply
2d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Early Career Trainee - Biomedical Engineering (Full Time 37,5h/week)
GE HEALTHCARE —London
- Monday to Friday
- Computer literacy
- Engineering
- Maintenance
5d

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Operations Controller (full time)

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Resource allocation planning
CCTV
Logistics
English
Analysis skills
Organisational skills
Root cause analysis
Rota coordination

Full job description

OPERATIONS CONTROLLER

Salary £26,000 - £32,000 per year

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Operations Controller is responsible for the effective planning, scheduling and management of engineering resource within the Reactive Service operation.

The Controller ensures the right engineer attends the right job, at the right time, with the right information and parts required to deliver an excellent customer experience and maximise first-time fix.

Working closely with Coordinators, Engineers, Technical Support and other operational teams, the Controller manages engineer diaries, return visits, small works scheduling and daily operational changes to ensure customer commitments are met whilst maintaining operational efficiency.

The role requires strong organisational skills, commercial awareness, confident decision making and the ability to balance customer needs with operational priorities.

MAIN RESPONSIBILITIES

Operations Controllers are responsible for turning customer commitments into successful outcomes.

Through effective planning, resource management and operational control, they ensure customers receive a timely, professional service whilst supporting engineers to deliver the best possible results.

Areas of responsibility

Manage engineer diaries to maximise utilisation, productivity and customer service
Schedule work based on engineer skill set, location, travel time and customer priority
Ensure engineer routes and appointments are planned efficiently
Dynamically manage daily schedules in response to sickness, breakdowns, emergency work and customer changes
Ensure engineers have the correct information, notes and parts before attending site
Manage and reduce aged work orders and return visits
Order and track parts required for engineer visits and return appointments
Take ownership of return visit scheduling and support root cause analysis to reduce avoidable returns
Prioritise work based on customer sensitivity and business needs
Schedule small works orders and support achievement of small works targets
Work closely with coordinators to ensure customers receive timely updates
Support Platinum and Gold accounts by ensuring work is prioritised appropriately and risks are escalated quickly
Challenge and support engineers where required to ensure efficient use of resource
Monitor engineer performance and identify opportunities to improve productivity and service delivery

PREFORMANCE MEASURES

Engineer revenue per day
Engineer utilisation and time on site
Return visits and first-time fix rate
Aged work orders
Work order completion rates
Small works delivery
Priority account service performance
Travel time efficiency
% Free of Charge visits
Customer satisfaction

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Confident decision maker
Excellent planning and organisational skills
Commercial awareness
Ability to challenge constructively
Calm under pressure
Strong attention to detail
Proactive approach to problem solving
Collaborative team player
Results driven

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Ability to commute/relocate:

Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service Management: 2 years (required)
contact centre: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

2 customer support engineer jobs in croydon

Operations Controller (full time)

Field Service Engineer

OOH Contact Centre Supervisor

Building Compliance Test Technician

Tier 2 Customer Support Engineer

IT Service Desk Analyst

IT Support Technician

Support Engineer

GNOC Engineer (shift)

Desktop Support Engineer

IT 2nd Line Service & Support Engineer

Junior Technical Support Engineer

Technical Support Engineer (L1/Frontline Support), EU

Backlog & Works Administrator

Senior Infrastructure & Support Engineer

Support Engineer, Cinema Support

ICT Service Desk Analyst

Field Welfare Officer

First Response Engineer - Service Desk - MSP

Early Career Trainee - Biomedical Engineering (Full Time 37,5h/week)

I want to receive the latest job alerts for 2 customer support engineer in croydon

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