Customer care manager Work, Jobs in Crumpsall, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Customer Relationship Manager
The Casey Group Ltd —Wardle
- £40,000 - £65,000 a year
- Full-time
- CRM software
- Sales
- Research
- Free parking
- Health & wellbeing programme
Quick apply
6d
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
13d
Store Manager
KHAADI —Manchester
- £35,000 - £55,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Regional Facilities Manager
OCS Group —Manchester
- Up to £55,000 a year
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
Quick apply
7d
Neighbourhood Manager
Wythenshawe Community Housing Group —Manchester
- £48,828.62 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Gym membership
7d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
1d
Customer Service Manager
Marshalls PLC —Ramsbottom
- Full-time
- Management
- Employee discount
Quick apply
8d
Assistant Manager
CGX (Buy/Sell/Buyback) —Manchester
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
11d
Customer Service Manager – Full time
HOME (Greater Manchester Arts Centre Limited) —Manchester
- Full-time
- Customer service
8d
Screening Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
Quick apply
5d
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Facilities Services Manager
Sodexo —Manchester
- £40,000 a year
- Full-time
- Travel
- Budgeting
- Communication skills
- Employee assistance programme
Quick apply
13d
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Assistant Manager
Farmfoods —Manchester
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
9d
Wraparound Care Manager
LSC —Manchester
- Up to £16.81 an hour
- Monday to Friday
- Experience working with children
- Training & development
- Leadership
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
5d
Business Management Trainee
VISION VANTAGE —Manchester
- £26,000 - £28,000 a year
- Full-time
- Customer service
- In-person
- Training & development
Quick apply

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customer care manager jobs near crumpsall, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

customer care manager jobs in crumpsall, gtm

Customer Experience Manager

Customer Relationship Manager

Duty Customer Experience Manager

Customer Success Manager

Store Manager

Account Manager

Regional Facilities Manager

Neighbourhood Manager

Customer Experience Director

Customer Service Manager

Assistant Manager

Customer Service Manager – Full time

Screening Manager

Senior Customer Service Manager

Facilities Services Manager

Customer Service Manager

Assistant Manager

Wraparound Care Manager

Director of Customer Experience

Business Management Trainee

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